Punta Cancun 5 Stars Hotels

"Two Bedroom Suite is advertised as ocean front, but only the master bedroom is as such. The second bedroom is facing the garden with minimal water view. Disappointed for being advertised as ocean front."

"Buen servicio, todo muy limpio, el staff bien respetuoso y professional Lo recomiendo 100% "

"We arrived having spent 7 days in Playa Mujeres, 1 day in Isla Mujeres and 3 days in Holbox. This was without doubt the worst hotel and biggest disappointment of the trip. The check in process was most unfriendly, no explanation of amenities or care for us as guests. We arrived at 2.40pm and could not check in, we were told to sit and wait in the lobby until 3. The rooms and the hotel in general are really really worn and outdated, certainly so far from the 5 star luxury it aims to claim. It was more reminiscent of a 3 star budget/airport hotel. Nothing about the place was personal, no staff seemed to bothered by use at check in, lunch, by the pool or at breakfast. The location is great, on the beach and in the heart of the hotel zone but the road is right outside the single pane windows, no soundproofing even. All in all it’s fine just not worth the price, the pool is ok, the room is fine but very old and worn/dated, it’s very impersonal service which is the fault of management not the overworked undertrained staff"