Search Guest Houses in Cancun South

"nice people, food was ehh"

"Keep your money look somewhere else before booking there !! This place is a joke I had a terrible experience at Royalton Splash Cancun and would not recommend it to anyone. The food situation alone was unacceptable. I was served a raw hamburger, which is completely unacceptable for any resort, especially one that claims to be high-end. To make things worse, the pizza place kept running out of cheese, and the burger station ran out of fries—how does a burger place run out of fries? The bar wasn’t any better. They didn’t even have mint for mojitos, one of the most basic cocktails you’d expect at a resort in Cancun. Service across the board was horrible. Every request felt like a burden. The staff constantly said “no” to simple things, and the overall attitude was rude and unwelcoming. It honestly felt like the employees were miserable and didn’t want to be there. The pool area was chaotic. Getting a chair felt like competing in a daycare—people scrambling and fighting over spots first thing in the morning. Even the ice cream stand couldn’t keep up—they ran out of cones, which just added to the frustration. Overall, this resort was disorganized, poorly managed, and far from the luxury experience it promises. Definitely not worth the money."

"Delicious food, great staff, large clean rooms. Buffet and all restaurants are delicious! Drinks from every bar are great. "

"The resort has beach access, but I highly recommend the pool. The game makers are top-notch and staff is very friendly and helpful. The rooms are very cool and comfortable. "

"Great staff, but the "Sun Club Master Suit" experience fell short of expectations. We booked the Sun Club Master Suite Ocean Front, expecting the VIP treatment typically associated with a high-end suite. Unfortunately, the service was rarely proactive; I often found myself following up on requests and experiencing long wait times. The Logistics: It was quite difficult to locate the pre-booked Amstar private shuttle at the airport. The Property: While well-maintained, the resort feels aged, and our room felt significantly dated for the price point. The Highlights: About 90% of the staff were wonderful and friendly, and the food was decent. Verdict: Between the aging facilities and the lack of proactive service, I didn't feel the experience was worth the premium we paid."

"Beautiful we got a good time. I like the place."

"Na"

"I traveled solo for the first time and honestly loved everything about my stay. My oceanfront room was beautiful, and I was greeted with a nice bottle of champagne and a well-stocked minibar, which was a great touch. The bed was extremely comfortable, and the room service ended up being one of the highlights of my stay. Overall, I had a great experience and would definitely stay here again!"

"I had a wonderful experience staying at this hotel and resort. From the moment we arrived, the staff welcomed us warmly and made the check-in process quick and smooth. The property is beautifully maintained, with clean and comfortable rooms, modern amenities, and a relaxing atmosphere. The resort facilities were outstanding — the pool area was clean and well organized, and the surrounding landscape made the stay feel peaceful and luxurious. The on-site restaurant served delicious food with a great variety of options, and the service was always attentive and friendly. One of the best parts of our stay was the excellent customer service. Every staff member was polite, professional, and ready to help with anything we needed. Their hospitality truly made our trip special. I would definitely stay here again and highly recommend this hotel and resort to anyone looking for comfort, great service, and a relaxing vacation."