Search Capsule Hotels in Puerto Cancun

"The food was good. The cleanliness was amazing. The staff was very nice. I just wish they had a better guest policy but i understand why it is the way that it is. "

"The property has many activities to do for your kids. Not one day was my kids not entertained or said they were bored. Plenty of things to do. Keep in mind this resort is massive and has 3300 rooms so it’s often busy and distance to get places."

"This place was great! I have never met nicer staff/service people before. They did a great job taking care of us and we really enjoyed our stay! "

"Spa was excellent Dragon’s restaurant had great food "

"Pool was ok never got a room overlooking the beach "

"Breakfast was very fresh"

"Room was very worn looking but decent size… the property places a cap on the AC in the rooms and it’s NOT cool enough!!! It was miserable… We were so hot the first night we thought the AC was broken and the fan didn’t work. We approached the front desk and there was nothing that they could do minus switching rooms. So we switched rooms at 3 AM. Again the AC was regulated but at least the fan in the ceiling worked. The rest of the staff were fantastic, especially the bartenders… The food was very bland and massively watered down… The beach was beautiful, but small. Unfortunately, there were only a handful of lawn chairs and even fewer umbrellas. This was the third Riu resort we have been to in Cancun and this one was by far the worst."

"Don’t make this mistake. Go to a resort. Food and everything is expensive in cancun, and you won’t enjoy your trip"

"It was very nice and clean "