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"Great overall service! "

"Excellent staff"

"Pool area was nice. Rooms are a bit dated but we did get maid service daily if not twice daily. Beach was small with lots of sargassum. Prices for food and drink were ridiculously expensive. I have to think there are better options. I would not stay here again. "

"Spa was relaxing. And we had partial views of the bay as well as the beach. "

"Was pleasantly surprised at what good value the place was. The location is right next to the channel, so the beach isnt the greatest and the water shallow, but they make up for it with a great pool, bear in mind there'll be activities and music till around 10pm. Restaurants and food is phenomenal, they feed you well and with a good attitude. Rooms had everything we need with a free bar, snack bar and the tours they offer are pretty good value too. Literally the only complaint we could come up with is the room doors don't lock or have a deadbolt, so anyone from your group with the wristband can walk in anytime, and housekeeping also tends to just walk in, so deadbolts on the doors would be a good idea. The whole family loved the stay and no regrets"

"Nos gustó mucho el hotel , quizás el check in pudo ser un poco más amigable , no dan nada en papel y eso es algo que nos gusta , odiamos andar scaneando todo el tiempo con el celular . "

"The room was not what you would expect from a 5 star. The supposed double bed was closer to a single bed and the humidity in rooms led to pillows + sheets being damp all the time. No amount of AC, ceiling fan or anything could help. The elevators kept going out of service throughout the trip and the AC in the elevators wasn’t working many times. The food at resort wasn’t good and we kept leaving to eat at the strip. I never leave reviews but I feel the need to because somehow all reviews before we chose this place failed to mention these things. This is our second stay in Cancun and we can confidently say this is closer to 3 star resort. "

"Rooms were clean, staff were amazing, a bit on the older side but all around great"

"Good"