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"Everything was beyond amazing. The only thing that requires attention is the front desk staff (I dealt with). It was very welcoming until I met the front desk host. Very cold and callous as he/she (member of lgbtq community) seemed agitated speaking to me. I was eager to finalize the reservation and enjoy the vacation."

"I really enjoyed my stay, with excellent service, location, humble and friendly staff."

"We had a great time! 10/10 would recommend "

"Steak house , the services the internet "

"Beautiful property and great amenities "

"Awesome place Convenient to get to airport"

"Staff were friendly. We options for dinner and lunch are great. We enjoyed eating lunch at the sport’s bar - it was cool, food was tasty and staff were nice. All the bar men were spectacular. S only question was about the swimming pool, the water was a bit hot. The check in was pretty good and check out was amazing. The belt boys were really nice and help us out until we boarded the shuttle to the airport. "

"All good"

"The property was amazing! The wildlife was amazing! Pool bar was great Eloy is the man! Moses on the cart is awesome and an asset to this hotel. Samantha in building 21 was extremely helpful with our questions. The buffets were average we all found something we could eat. The steakhouse and the oriental restaurants were excellent. The Mexican restaurant was terrible the food was awful. The best breakfast was at the lagoon buffet get the omelette. Rosita at the lobby bar was a great server and her personality was so great. Check in and check out we’re very simple. Not sure the name of our house keeper in building 21 3rd floor but wow she was amazing. We would absolutely go back if we decide to return to plya del Carmen. "