“When I entered the room, I found drops of blood on the floor and blood on the door. This is completely unacceptable and raised serious concerns about the cleanliness of the room.
I was then moved to a smaller room with full-size beds, even though I had specifically reserved a room with queen-size beds. I did not receive the room I booked.
The second room also had a bad smell. Despite these issues, the hotel refused to refund my money, citing their policy, even though the rooms were not clean and...
“When I entered the room, I found drops of blood on the floor and blood on the door. This is completely unacceptable and raised serious concerns about the cleanliness of the room.
I was then moved to a smaller room with full-size beds, even though I had specifically reserved a room with queen-size beds. I did not receive the room I booked.
The second room also had a bad smell. Despite these issues, the hotel refused to refund my money, citing their policy, even though the rooms were not clean and...
Gerardo