Rainhill Tours

I had to leave one night early because of an unexpected emergency. I contacted the hotel to request a refund for the unused night, but they refused and simply said the booking was non-refundable. Expedia advised me that the hotel had the option to refund the unused night, but the hotel chose not to. On top of that, there was a dirty/unpleasant smell coming from the bed sheets, which made the room uncomfortable and raised serious concerns about cleanliness. I was also charged for a phone service that I did not use, which was very frustrating. I should not have to pay for services I never used. And if they thinking calling a toll free Expedia number is a charge that is not very customer friendly. Overall, I felt that the hotel was focused more on collecting every possible dollar than providing good customer service or taking care of its guests. Emergencies happen, and I expected at least some understanding and fairness. I will not be returning to this hotel, and I would encourage other travelers to carefully consider these issues before booking. Very disappointing experience.

Excellent staff and unbeatable location, but showing its age We had a good family stay at Centre Point Plus Silom. Every member of staff was incredibly kind, welcoming, and went out of their way to help us. - Prime Location: Direct access to a connected mall for food and groceries (Sushiro and MK were great), street stalls right outside, and a quick walk to Sathorn Pier for boat transit. - Spacious Rooms: Huge space for a family of 4, great city views, plus a fridge, microwave, and Japanese toilet. - Good Facilities: Pool, gym, and handy self-service laundry. Things that could be improved - - Impractical Layout: A lot of wasted space, and the bathroom has no frosted glass or privacy partitions between the toilet, shower, and sink. Only one person could use it at a time. - Maintenance: The room feels a bit dated with a faint stale smell. It was very loud due to two noisy AC units. We also had a water leak one night that staff fixed it quickly and apologised with a fruit basket, but it showed signs of poor maintenance. - Elevator Delays: Only two lifts for the building, leading to long waits during peak times. Overall we enjoyed the stay with location and excellent staff making up for the problems.