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Anassa Estate Cultural Heritage

2.0 star property

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You can look forward to a terrace, a garden, and a hair salon at Anassa Estate Cultural Heritage. Treat yourself to spa services, such as a body scrub, a manicure/pedicure, or a facial. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 0.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property is professionally cleaned

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Anassa Estate Cultural Heritage pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Anassa Estate Cultural Heritage?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Anassa Estate Cultural Heritage?

Check-out is at noon.

Does Anassa Estate Cultural Heritage provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 95 per person applies.

Where is Anassa Estate Cultural Heritage located?

Located in Old Town, this hotel is steps from Centre for Byzantine Art, Venetian Loggia, and Rethymnon Venetian Port. Rimondi Fountain and Neratze Mosque and Minaret are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.6

Good

8.8

Cleanliness

8.4

Location

8.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 7 out of 23 reviews
Rating 8 - Good. 10 out of 23 reviews
Rating 6 - Okay. 2 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 3 out of 23 reviews

Reviews

Verified

4/10 Poor

Irina

Liked: Cleanliness

Noisy party place in nice property

Very, very noisy place off the main street. Took 10 min to unlock the lockbox, there was no key on table, didn’t know which room was mine. Room big but nowhere to put things on, blinds fell off upon attempt to pull them up, impossible to stand straight in shower (in tub), leaves the entire bath flooded, no trash can, no mugs, lots of mosquitos, no light on back terrace. Nicely renovated (with unfitting very cheap Ikea stuff) charming old property, but only for the young indifferent party crowd. “Estate” is taking it very far really.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Jyri Petteri

Liked: Cleanliness, room comfort, communication

Terassi aivan super!

Aivan mahtava asunto keskellä kaupunkia. Terassi aivan super!
Stayed 7 nights in Oct 2021
Verified

8/10 Good

Massimiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
posizione crntrale, la stamza e il bagno sono piccoli ma considerando il prezzo ci sta.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top locatie, midden in het centrum maar geen geluidoverlast. Matras kan beter, maar voor 1 nacht wel te doen. Leuk die oude stijl van het pand en inrichting!!
Stayed 1 night in Sep 2019
Verified

6/10 Okay

James

Liked: Cleanliness
Disliked: Staff & service

Not even close to being as advertised

Room #3....the crazy staircase room. Okay, but bathroom not fine. As noted by pretty much everyone there is no staff. Pictures of property were shot with insane lighting....it’s basically pretty dark and VERY modest. Location on Apple and Google maps is wrong. There are SO many different names for this place, but none of them are found on my map apps. There is no plaque/name on the front door. Allow an extra hour to communicate and await arrival of distracted and not really welcoming staff.
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great classic hotel

This is an amazing hotel in terms of its character building, size of room, amenities, comfort and, particularly, location. Would highly recommend.
Stayed 5 nights in Sep 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The Anassa Estate is a beautiful building with an exceptional architectural and decorative style. It is situated right in the middle of the old town with many facilities and shops around it. The room where I stayed it was extremely peaceful. The price was good. I did not like that I did not have the proper facilities for cooking in my room, the self in the bathroom was not stable, so I did not have enough room for me cosmetics, and the taps where blocked by the scale.. The steps for my room where rather scary, because they were smaller than my feet. The administration, though absent, tried to fulfill my requirements very quickly, and the tsikoudia they offered was nice
Stayed 6 nights in Jun 2019
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fooler

I had a hard time finding the place and the rough working location nearly caused me to cancel. After finding and entering, It was very nice.
Stayed 1 night in Jun 2019
Verified

8/10 Good

MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charmant logement atypique de caractère au centre

Jolie maison ancienne décorée dans le style et avec goût dans le centre de Rethymno. Appartement confortable et bien aménagé. Pas de parking à proximité, l'accès est difficile dans des rues piétonnières et à cause des escaliers mais la résidence en vaut vraiment la peine.
Stayed 1 night in Jun 2018
Verified

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Left us sitting in a restaurant until 11pm, stood

We booked at lunchtime. Drove there... called for six hours straight... hotels.com called them. They never met us or talked to my daughter and me. They left us sitting in a restaurant until 11pm. Never showed Ridiculous!!!
Stayed 1 night in Aug 2017
Verified

10/10 Excellent

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Excellent restored mansion; all wood walls and floors; very spacious. Only problem that we had to climb two flights of stairs to our top room, but had access to terrace/roof with view of the city and harbor nearby. However, they misrepresent in the website that they have "free parking," it's on the street if you can find it or up the hill far away. There is a paying public parking nearby at the harbor for 70c/hour overnight too. Another problem: the street in front of the hotel is OW, and only allowed to be used by cars 8-11 AM (old city). But other times you can stop and unload just two blocks away on the last portion of that street towards the public parking.
Stayed 2 nights in Aug 2017
Verified

10/10 Excellent

Menelaos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5*

Excellent
Stayed 1 night in Aug 2017
Archival

6/10 Okay

Carol W.

Nice unique property in city center - but noisy.

The property is a 600 year old home that was supposedly the second home built in 1440 for the mayor. It has obviously been renovated but a lot of the character of the property has been preserved. It is run as a hotel with three seperate rooms and a large cavernous great room with a coffee / tea kiosk and sofas shared by all. The room we had was a wonderful large room with high ceilings and an en suite bathroom and tub. I would have given the property five stars except for two reasons. The room sits above a busy pedestrian street in which people walk talk sing party ALL NiGHT long. No, really. The smaller bedroom on the opposite side would have been quieter but we were allowed to choose our room as we were the only one at the property at the time. I think all rooms would be noisy if there had been more guests. As it was, we were lucky there weren't. The room did have a lovely private terrace with a fantastic view of the city and sea. That alone may make it worth it to someone. The other issue was that even though I booked through home away, there was some glitch in the reservation on the property owners side. It took many emails and phone calls to sort out the reservation. I did not have a valid email address or phone number for the property and only after emailing a client support email, it eventually got sorted out- but just. I kept having to text and email and we were allowed to check in after 5pm after calling and emailing about a dozen times. I've never had an issue before with a property booked on home away- and I booked other properties on Crete at the same time. So I think it is a property or hotel issue. I think this is the reason we were allowed to choose our room when arrived but received no other apology or communication about the difficulty in checking in. Renter beware.
Stayed 2 nights in Mar 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Κομψό σε κεντρική θέση ξενοδοχείο

Καλαίσθητο διαμέρισμα σε εξαιρετική θέση στο κέντρο της παλιάς πόλης του Ρεθύμνου. Η υπεύθυνη του ξενοδοχείου υπήρξε ευγενέστατη, πρόθυμη να εξυπηρετήσει και ανταποκρινόταν αποτελεσματικά σε όλα τα αιτήματα.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Συνολικά καλή διαμονή, μειονέκτημα η φασαρία από την πλευρά του δρόμου.
Verified

10/10 Excellent

F

Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Rudrendu

Stayed 2 nights in Jul 2023
Verified

8/10 Good

Eftychia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Verified

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Verified traveler

Stayed 1 night in Sep 2018