The woman at the concierge was the most grumpy, unfriendly, rude and useless host I have ever encountered in my years of travelling for work almost every week around Europe.
e.g. at 9 pm when already in the room in my pijama I have called down to the lobby for obtaining the wifi password, and she told me I had to go down to see it from a sign on the desk. I explained that I was already undressed and asked politely if she could say it simply on the phone, but she insisted that I had to go down. So I had to dress up again and go down two floors just because of her unwillingness to help. Once down the wifi password was a simple unchanging word and she did not even look at me apologetically. You can expect this level of service at this hotel. Appalling!