Rifenalbahn Tours

shower cold then burning, low pressure,

Staff are helpful & professional

We needed to accommodate 5 people and the room was all the way up on the 4th floor. To their standards the first floor is level 0. There is no elevator and my mom fell on the stairs because their lights on the 3rd to 4th floor shuts off too soon. The light will not turn back on until in front of the room door. Also our bed broke. It appears the boards were taped up before in an attempt to repair. We had to wait two days before it was fixed. We were only able to speak with one person that spoke English at the time of the check in. I was unable to complain to anyone due to lack of communication. My husband was also very annoyed a the tiny boxed shower even though he is a slender man. Needless to say I had to creep in sideways to slide through the doors. Staff was overall very nice especially at breakfast. The male server is a gem. Understood half of what he said but very sweet.