해변에 위치, 백사장, 일광욕 의자, 비치 파라솔
예약 가능 여부 확인

페어몬트 마야코바 리비에라 마야 - 올 인클루시브 여행 후기

5 out of 5
페어몬트 마야코바 리비에라 마야 - 올 인클루시브
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 602개 이용 후기 중 479개" "
평점 8 - 좋아요. 602개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 602개 이용 후기 중 23개" "
평점 4 - 별로예요. 602개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 602개 이용 후기 중 3개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Seungwon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Fairmont Mayakoba 님, 2019년 11월 4일
Dear guest: Thank you for qualify our services. Regards. Agustin Poot

10/10 - 훌륭해요

Silvia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort exceptional service!
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 6일
Dear silvia,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the visit. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

8/10 - 좋아요

Evan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food wasn’t good
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 3일
Dear Evan,Thank you very much for your preference and visit. We are happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 31일
Dear David,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of our favorite spring breaks at this property.
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 31일
Dear Michael,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a beautiful property and beach. The property is enormous and a thorough orientation at check in would have been helpful. The staff are very friendly and helpful. Advice to pre-book dinner reservations (before arrival) would also have been helpful. We could not get dinner reservations, most nights before 8:30 pm. Overall very nice resort.
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 3월 25일
Dear Victoria,Thank you very much for your recent stay and preference. We are very happy to know that you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 - 훌륭해요

Sindy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fairmont Mayakoba was the most beautiful and relaxing place my husband and I have stayed. It was much needed time with our family. We WILL be back!
2024년 2월에 6박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 27일
Dear Sindy,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort with incredible service! Rodrigo, Gilberto, Anthony and the rest of the Mayakoba staff made the trip amazing. Can not go wrong with visiting Mayakoba. We will be back again.
2024년 2월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 27일
Dear Scott,Thank you very much for your recent visit and preference. We are very happy to know that you enjoyed your stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Nusrat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent resort
2024년 2월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 25일
Dear Nusrat,Thank you very much for your recent visit and preference. We are delighted to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Mary Kathryn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed at this property before but this was the first time since it had been renovated. The room was perfect, clean and close to lobby. The restaurants offered a wide variety of delicious food. We chose the all inclusive package and we were happy that we did that. We enjoyed spending our days between the pools and the beach.
2024년 2월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 2월 25일
Dear Mary,Thank you very much for your recent visit and preference. We are delighted to know that you enjoyed the stay. We will be delighted to welcome you back.Sincerely,Guest Relations Manager

8/10 - 좋아요

Samaneh

The nature around is beautiful, the property is not stroller friendly, there are no ramps to some of the restaurants They dont clean the rooms much, just the bare minimum like chnaging towels The food is phenomenal The all inclusive package does not include everything which is confusing and frustrating because you have to keep asking whats included
2024년 2월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 2월 17일
Dear M. Samaneh, Thank you very much for your recent visit and preference. We will share your comment to the departments involved. We really appreciate your feedback.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, service, restaurants and amenities.
2024년 1월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 22일
Dear M. Andrew,Thank you very much for your recent visit. We strive to provide the highest level of service for our guest. Therefore, we are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

8/10 - 좋아요

denise

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 18일
Dear M. Denise,Thank you very much for your recent visit and preference. We are happy to know that you enjoyed your stay with us. Thank you for your time and effort to give us a review. We will remain at your service.We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 - 훌륭해요

norma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
considero hay propiedades similares a mejor precio...
2023년 12월에 2박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 3일
Estimada Srita. Norma,Muchas gracias por su reciente visita y por su feedback. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Gerente de Guest Relations

10/10 - 훌륭해요

Alejandro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lo mejor de lo mejor, sin duda
2023년 12월에 4박 숙박함
답변 제공: GuestRelationsManager 님, 2024년 1월 3일
Estimado Sr. Alejandro,Muchas gracias por su reciente estancia y preferencia. Estamos muy felices de saber que disfruto su visita. Estaremos encantados de recibirlo nuevamente! Sinceramente,Gerente de Guest Relations

8/10 - 좋아요

Hanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at Fairmont Mayakoba December 10-15 with the all inclusive plan. Overall the resort was amazing. Fantastic service, delicious food. The attention to detail was superb. Very contentious regarding our food allergies. Super nice employees. Property was very clean. The only things that weren’t fantastic was the dairy free options as Bassano. It was spaghetti with a red sauce, no meat. Also, it would’ve been great if there was family friendly night time entertainment. I saw on the social media pages the resort has lots of events now during Christmas. I would’ve loved to have some event maybe every other night. That way after dinner we would’ve had something to do besides go to bed.
2023년 12월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 12월 27일
Dear Ms. Hanna,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We strive to provide the highest level of service. Therefore, thank you very much for your valuable feedback. We appreciate your time and effort to give us a review. We will share your experiences with the team. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 - 훌륭해요

Bradley Dorn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was truly a 5 star property from the accommodating staff, especially Annette in Concierge to the spacious rooms with outdoor showers, to the brand new spa and delicious cuisine. Everything was truly top notch! Loved spending our holiday at Fairmont Mayakoba! We will be back!
2023년 12월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 12월 26일
Dear M. Bradley Dorn,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for sharing your experiences. We will share your feedback with the team. We are happy to know that you had a lovely holiday, and that you were able to enjoy many of our facilities. We are very looking forward to welcoming you back at Fairmont Mayakoba!Kind regards,Guest Relations Manager

10/10 - 훌륭해요

Lindsey 님, Galveston

2023년 12월에 4박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 1월 12일
Dear Lindsey,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food and service were excellent! Relaxing resort
2023년 12월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 12월 17일
Dear Nancy,Thank you very much for your recent visit and preference. We are very happy to know you enjoyed the stay. We will be delighted to welcome you back.Warm regards,Guest Relations Manager

10/10 - 훌륭해요

Bradford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 12월 14일
Dear M. Bradford,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. We appreciate your time and effort to give us a review. We hope to welcome you back at Fairmont MayakobaKind regards,Guest Relations Manager

10/10 - 훌륭해요

Ra Young 님, Richmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 12월 9일
Dear M. Ra Young,Thank you very much for your recent stay. We really appreciate your time and effort to give us a review. We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back at Fairmont Mayakoba.Kind regards,Guest Relations Manager

10/10 - 훌륭해요

Diane Elizabeth 님, Paramus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
STAYING HERE WAS LIKE LIVING IN A JUNGLE...WAS AWDESOME HIGHLLY RECOMMEND
2023년 11월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 11월 13일
Dear Ms. Diane Elizabeth,Thank you very much for your recent visit. We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback. We hope to welcome you back at Fairmont Mayakoba. Kind regards,Guest Relations Manager

10/10 - 훌륭해요

DANIEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 11월 11일
Dear Mr. Daniel,Thank you very much for your recent visit.We are delighted to hear that you enjoyed your stay with us. Thank you for your time and effort to give us feedback. We hope to welcome you back at Fairmont Mayakoba.Kind regards, Guest Relations Manager

10/10 - 훌륭해요

Oscar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 11월 7일
Estimado Sr. Oscar,Muchas gracias por su reciente estancia y preferencia. Estamos muy felices de saber que disfruto su visita. Estaremos encantados de recibirlo nuevamente. Sinceramente,Gerente de Guest Relations

10/10 - 훌륭해요

ANA CAROLINA

연인과의 여행
좋아요: 편의 시설/서비스
El hotel es precioso. La atención y alimentos increíbles. Definitivo espero regresar pronto.
2023년 10월에 4박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 10월 16일
Estimada Srita. Ana,Muchas gracias por su preferencia y por su reciente visita. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Guest Relations Manager

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent experience! The food, the pools, the staff were all amazing. The first resort I’ve stayed at that I would return to.
2023년 10월에 3박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 10월 16일
Dear Ms. Sarah,Thank you very much for your preference and recent visit. We are very happy to know you enjoyed the stay. We hope to welcome you back soon.Sincerely,Guest Relations Manager

2/10 - 너무 별로예요

Mahdiar

2023년 10월에 2박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 11월 5일
Dear M. Mahdiar,Thank you for your recent visit. We regret to learn that your stay did not meet your expectations. We will contact you privately. Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Virginia Maria

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El hotel es excepcional, instalaciones recién remodeladas, habitaciones amplias, restaurants y comida excelente, playa preciosa, albercas muy amplias, aunque el hotel es grande el servicio de shuttles es súper bueno, no tienes que esperar mucho para tomar uno, personal super amable y suficiente para tener un excelente servicio, única recomendación que haría sería incluir mayor iluminación en algunos senderos por la noche, al ser un hotel familiar pudiera ser riesgoso para niños pequeños, definitivamente volveremos el siguiente año.
2023년 10월에 5박 숙박함
답변 제공: Guest Relations Mnager 님, 2023년 10월 16일
Estimada Srita Virginia,Muchas gracias por su reciente visita y por su amable feedback. Estamos muy felices de saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente.Guest Relations Manager

10/10 - 훌륭해요

Robin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best thing about the Fairmont Mayakoba is the food. Everything I ate - except the Korean BBQ (which was not Korean in anyway) was amazing, fresh and delicious. The casitas are very cool, especially the canal view. The only thing that is difficult, unless you are staying in the beach area, the time it takes to get there is looonnngggg. Also, sometimes it’s hard to get a cart. We stayed for our 20th Anniversary, they gave us an upgrade from the main building to a casita, but for an anniversary of that caliber, I would have expected a better location. Warning - don’t visit the doctor at the facility, it is expensive and they sent us to Hospiten - which is the biggest scam hospital ever. They tried to charge us $27,000 for a simple surgical procedure that costs $5000 in the US with no insurance. Hospiten also gives estimates on the price of your visit based on where you’re staying. So, if you’re coming from the Fairmont, be ready to pay a huge amount. They also give kickbacks to the hotel, which in my opinion is disgusting. Another issue unfortunately was our room, there was at least four different issues that we had to address over the week’s stay. However, the property did compensate us by giving us one night free, which I thought was very fair. Overall our stay at the Fairmont in Mayakoba was pretty great and again the food was spectacular.
2023년 7월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 9월 14일
Dear Mrs. Robin,Thank you very much for your preference and recent visit. We regret to know about the not positive experience. We have addressed your feedback with the departments involved. We hope to welcome you again.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

yumi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the best Cancun I've been to so far. I want to stay again.
2023년 8월에 3박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 9월 12일
Dear yumi, We're delighted to hear that your stay at our Cancun resort was the best you've experienced so far! We look forward to welcoming you back for another fantastic stay in the future.Thank you for your kind words!

10/10 - 훌륭해요

charlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 9월 12일
Dear Charlene, Thank you for your 5-star rating! We appreciate your positive feedback and hope to continue providing you with exceptional experiences during your future visits.

10/10 - 훌륭해요

ijeoma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the food was fantastic, the property was very clean and the amenities ( pools, restaurants) were the best of all the "all-inclusive resorts that I have previously been to. The staff were very helpful and took care of our needs. The only downside to this trip (which was not within the control of the resort) was that it rained every day we were there.
2023년 8월에 4박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 9월 12일
Dear ijeoma, Thank you for taking the time to share your feedback. We're thrilled to hear that you enjoyed the fantastic food, the cleanliness of the property, and the top-notch amenities. We're sorry to hear about the unfortunate weather during your stay, which is indeed beyond the control of the resort. Despite the rain, we're delighted to know that our staff took care of your needs and made your stay enjoyable. We hope to welcome you back in the future with sunnier skies and even more memorable experiences.

10/10 - 훌륭해요

Karen 님, Fairhaven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is absolutely breathtaking. The decor is amazing
2023년 8월에 8박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 8월 29일
Dear Karen, Thank you for your kind words about our property. We're thrilled to hear that you found our decor to be amazing and that you were captivated by the breathtaking beauty of our surroundings. We aim to provide a memorable and visually pleasing experience for all our guests. We hope you have a wonderful time during your visit. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Andrés Bernardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad es bellisima, la vegetación, los caminos, la playa. Muy buen servicio, amable
2023년 8월에 3박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 8월 29일
Estimado Andrés, Agradecemos mucho sus amables palabras sobre su reciente estadía en Fairmont Mayakoba. Nos complace saber que disfrutó de la belleza de nuestras instalaciones y del excelente servicio que ofrecemos. Valoramos su opinión y esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Siempre estaremos aquí para brindarle una experiencia excepcional.

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo fue perfecto
2023년 8월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 21일
Estimados Karla,Muchas gracias por su preferencia y su reciente visita. Estamos muy felices de que haya disfrutado su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Gabriela Castañeda Guest Relations Manager

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved every bit of everything will be bk.
2023년 8월에 5박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 12일
Dear Stephanie,Thank you very much for your recent visit and stay. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Anarita 님, Miami

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is probably the most amazing all inclusive! The quality of the food is amazing. They have great kid friendly activities and meals! The baby sitters are AMAZING!
2023년 8월에 3박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 12일
Dear Anarita ,Thank you very much for your recent visit and stay. We are very happy to know that you enjoyed the stay. We hope to welcome you again soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Arlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greeted with a warm cucumber infused towel and a glass of green juice. It just got better and better from that point.
2023년 7월에 4박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 8월 6일
Dear Mr. Patrick,Thank you very much for your review. We are very happy to know that you have enjoyed the stay with us. We hope to welcome you soon.Sincerely, Guest Relations Manager

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The natural beauty, delicious gourmet meals, apps & snacks, luxurious facilities & architecture, and ABOVE ALL EXCELLENT PERSONAL SERVICE made it the best vacation our family has ever had thus far. All thanks to great people like Alejandro, Riccardo, Daniel and Hector at Brisas. Extra special appreciation to Gilberth, Alexander, and Angel, for making the beach days so memorable, as well as to Herber at Fuega and their uniquely tasty dishes that made for the outdoor moonlit dinner of a lifetime. Wonderful Irene was also exceptional and looked after each of our requests & questions so perfectly, and always reminding us if there was anything we need that she is there for our family. Behind the scenes there must be many chefs, cleaners, gardeners and administration that together deliver the flawless execution at Fairmont Mayakoba. The concierge text line from the hotel starting pre-check-in to post-checkout was also a great feature! Only blemish/irritant were the host & hostess at Tauro; the two of them were unorganized, incompetent and insincere both times we went there (Jul31, Aug2). The chef and waiters at Tauro still made up for it though, working hard through the heat for the guests at the outdoor patio tables.
2023년 7월에 7박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 8월 6일
Dear Mr. Patrick,Thank you very much for your review. We are very happy to know that you have enjoyed the stay with us. Thank you for your kind words, we really appreciate it. We hope to welcome you soon.Sincerely, Guest Relations Manager

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The perfect place to relax. The service and food were fabulous.
2023년 7월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 7월 31일
Dear Ms. Shannon,Thank you very much for your message. We are very happy to know that you spent a great time with us. We appreciate your comment. We hope to welcome you soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Romain

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you Fairmont Mayakoba for such a wonderful vacation! Everything was top notch!!! Service , Dining, Cleanliness…. Everything 5 stars!!!!
2023년 7월에 6박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 7월 31일
Dear Mr. Romain,Thank you very much for your message. We are very happy to know that you spent a great time with us. We appreciate your comment. We hope to welcome you soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Advento

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 8월 1일
Dear Advento,Thank you very much for your recent visit. We hope to welcome you back soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Angelo

2023년 7월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 8월 21일
Estimado Angelo,Muchas gracias por su preferencia. Estamos muy felices de que haya disfrutado su estancia. Esperamos darle la bienvenida nuevamente.Sinceramente,Gabriela Castañeda Guest Relations Manager

8/10 - 좋아요

Javier 님, Hidalgo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito, excelente servicio, ricos restaurantes, muchas albercas, playa limpia, excelente. Los restaurantes cierran temprano (10 pm), el servicio en la playa a las 6 (temprano a lo gusto en verano) y las amendidades de playa cierran a las 4:30 (súper temprano)
2023년 7월에 5박 숙박함
답변 제공: GuestRelationsManager 님, 2023년 7월 29일
Estimado Sr. Javier,Muchas gracias por su preferencia y reciente visita. Su feedback es muy importante para nosotros. Esperamos darle la bienvenida nuevamente.Saludos cordiales,Gerente de Guest Relations

10/10 - 훌륭해요

Carolina Gil

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I had the best time during our staying, definitely the best place to go with or without kids!
2023년 7월에 7박 숙박함
답변 제공: Guest Relations Manager 님, 2023년 7월 28일
Dear Mrs. Gil,Thank you very much for your recent visit. We are very happy to know that you enjoyed the stay. We hope to welcome you back again soon.Sincerely,Guest Relations Manager

10/10 - 훌륭해요

Liz

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family of 4 had an incredible experience from poolside, beach, to dinning and exploring the grounds.
2023년 7월에 5박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 7월 25일
Dear Liz, Thank you for choosing our establishment for your family vacation. We are delighted to hear that you had an incredible experience from poolside to beach, dining, and exploring the grounds. Your kind words mean a lot to us, and we look forward to welcoming you and your family back in the future.

10/10 - 훌륭해요

paulina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En algunos restaurantes el servicio dejaba mucho que de desear
2023년 7월에 4박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 7월 25일
Estimada Paulina, Reciba un cordial saludo. Hemos recibido su comentario sobre la calidad del servicio en algunos de nuestros restaurantes y deseamos expresar nuestra sincera gratitud por tomar el tiempo para compartir su experiencia con nosotros.permítanos expresar nuestras disculpas más sinceras por cualquier inconveniente o decepción que pudo haber experimentado durante su visita. En Fairmont Mayakoba, nos esforzamos constantemente por brindar a nuestros clientes un servicio de excelencia y una experiencia culinaria inigualable, y lamentamos profundamente que no hayamos cumplido con sus expectativas en esta ocasión.Esperamos sinceramente que nos brinde otra oportunidad para servirle y demostrarle que su satisfacción es nuestra prioridad.

10/10 - 훌륭해요

Angelo

2023년 7월에 1박 숙박함
답변 제공: Quality-Hygiene Manager 님, 2023년 8월 14일
Dear Angelo, Thank you for your 5-star review of Fairmont Mayakoba! We're delighted that you had a fantastic experience during your stay.We can't wait to welcome you back for another memorable stay in the future.

10/10 - 훌륭해요

Concepcion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: GabyCastaneda 님, 2023년 7월 24일
Estimada Sra. Concepcion,Muchas gracias por su preferencia y reciente visita. Estamos felices de saber que disfrutó su estancia. Esperamos que nos visite pronto otra vez.Saludos cordiales,Gabriela Castañeda Guest Relations Manager

10/10 - 훌륭해요

Angelo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is very beautiful and all the staff is nice and attentive. All the restaurant inside this property are amazing!!
2023년 7월에 1박 숙박함
답변 제공: GabyCastañeda 님, 2023년 7월 24일
Dear Mr. Angelo,Thank you very much for your preference and recent visit. We are very happy to know that you enjoyed the stay. We really appreciate your feedback. We will be happy to welcome you again soon.Warm regards,Gabriela Castañeda Guest Relations Manager