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Reviews of Hotel Castle Maria

2.5 out of 5
Hotel Castle Maria
Road Town, Road Town, Tortola

Reviews

5.4
Rating 10 - Excellent. 3 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 13 out of 35 reviews" "
Rating 4 - Poor. 6 out of 35 reviews" "
Rating 2 - Terrible. 8 out of 35 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Dwight, Antigua

Business traveler
Liked: Staff & service
The view is great and the staff is very friendly. The property needs some upgrading but once that is done it can be a very good location
Stayed 2 nights in Dec 2020
Response from Hotel castle maria on Jan 8, 2021
Thank You and have a bless day.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a relatively good price. Shower heads were quite dated
Stayed 1 night in Mar 2020

6/10 Okay

THOMAS E

Liked: Cleanliness
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The assigned room was poorly arranged and furnished. The bed OK to sleep on but the rest of the furniture was trash. the tv had no knobs, an ancient model and did not work. The fridge was rusty inside and out and was not working and unplugged. Some furniture was missing doors. Balcony chairs were card Table chairs with a nylon cover disguise. construction garbage around the property and next to the entrance. cracks in the floor tile. Unfinished tile shower repairs with 5 different patterns of tile. No drinking glasses or ice or coffee or breakfast accommodation. we suspect the hotel was overbooked. Why would Expedia be booking overpriced rooms in such a poorly run and poorly equipped hotel. I have pictures to prove all this. Not enough parking available our car had to be parked out of the property overnight
Stayed 1 night in Feb 2020

6/10 Okay

neil

Liked: Cleanliness, staff & service
BVI visit
Reasonably priced but needs some upgrades
Stayed 3 nights in Feb 2020

8/10 Good

Anjan, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Older property has more of feel of guesthouse or dormitory. My room was very spacious with microwave. The shower has shutters which didn't close so there were some flies and bugs but no mosquitoes so it didn't bother me. The balcony was nice but the sliding door was off its wheels so it was very hard to move. Staff is very helpful and accommodated a late check out request. About 10 minute walk to ferry and 20 to the small downtown. In a safe residential area, there is a restaurant a few minutes by foot but nothing else around commercially.
Stayed 2 nights in Feb 2020

4/10 Poor

Deri, Virgin island

Traveled with group
Disliked: Cleanliness
It had roaches in the bathroom sink and shower the bed was not good shakes
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel seemed to still be recovering from Irma. There were broken fixtures in the room.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from isaac on Jan 14, 2020
From the Hotel and staff we will like to say thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from isaac on Jan 14, 2020
From the Hotel and staff we will like to say thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Hotel was located within walking distance of ferries. Staff was awesome!!
Stayed 2 nights in Dec 2019
Response from Hotel Castle Maria on Dec 29, 2019
From the Hotel and staff we will like to say thank you.

8/10 Good

Denny, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Island feel !
Hotel staff could not be more friendly & helpful. Great food at newly opened third floor restaurant.Excellant view of Road Harbour & Road Town.
Stayed 2 nights in Jan 2018

2/10 Terrible

small head, brooklyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go
Entry door not secure, has lock that any body can pick,, room smell of smoke , bath room tile is commimg off...... I could stay no more than one night so i will be calling u expedia for my three day money back refund

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Very basic hotel
Very basic hotel. Good for a night or two if you need to be close to downtown.

2/10 Terrible

H, United States of America

Disliked: Cleanliness, property conditions & facilities, room comfort
No internet provided by this hotel even though it said free WiFi when I was purchasing this hotel. That was quite dissapointing

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Needs an upgrade
if Breakfast is not being offered then please have utensils available.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing will surely return
My experience was great but I expecting room service or dine in

10/10 Excellent

Olga, the netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel became like family
very helpfull and friendly staff. Owner of hotel very helpfull, kind and gave a feeling of comfort during our stay.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff...however...
Expedia listed this as a hotel with breakfast included. There was no mention of breakfast at check in. The next morning I was in lobby area to access wifi and another person asked if there was breakfast and was told "no". The room itself was worn and mismatched, but bed was clean and A/C made it comfortable. There is no wifi in rooms, only in the lobby, which is advertised correctly....however, the lobby is partially open air and I was eaten by mosquitos any time I went there to use the wifi...and that was after spraying myself down with "off". In addition, most times I walked down to the lobby or past lobby to exit, the hallway typically smelled strongly of marijuana. I'm assuming it was other guests...but it was very strange to have at a hotel.

6/10 Okay

Todd

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM THIS PLACE
My stay was terrible, I didn't get the room that I reserved and the mattress was probably older than me and the pillow was big and hard, I requested a softer pillow but didn't get any. They say that they offer continental breakfast but toast, butter and coffee isn't breakfast. The WiFi is located in the lobby area, there's no WiFi in your room. This place is not worth the price that I paid. The service is terrible, the people at the front desk are holding for someone else and they don't know anything to be able to assist you. It was terrible and the room was just dirty and terrible. Whomever reading this don't go to that place

6/10 Okay

Verified traveler

Liked: Staff & service
The hotel was clean and inexpensive. It was further from the centre of town than we expected, but still walkable.

6/10 Okay

Charles, Netherlands Antilles

Liked: Cleanliness
Disliked: Property conditions & facilities
Average accommodation
Not too bad, could of been more accommodating their breakfast was a waist of time toaster not working, lots of room for improvements.

4/10 Poor

malcolm, calgary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient to downtown
Welcomed to the Diwali celebration at the hotel which was gracious.However the deal included buffet breakfast and this was not provided.Coffee and toast were offered instead.Pool was dirty and pool furniture needs renewed.Locked doors at night included metal grilles which could only be opened externally so was a safety concern in the event of emergency.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pig with lipstick on it
Don't waste your money, stay at "Maries By The Sea" Room was musty/mildew. Pool had cracked tiles on the edges. Bathroom all you get is a few small bars of soap. The owners try but the place needs a serious renovation.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Maria
Nice staff. Basic room. Clean.

4/10 Poor

Benito, PR

Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable

4/10 Poor

Philippe

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ils n’avaient pas nos réservations. Mais ont cherché tout de suite une solution et l’ont finalement trouvée 👍.
Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

2/10 Terrible

Dawid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Najgorszy hotel na Karaibach!
Najgorszy hotel w jakim spałem. Brudno, duszno, brak ciepłej wody. Pościele takie, że dostałem alergii (na pewno nie prane codziennie). Nie polecam!
Stayed 1 night in Feb 2020

6/10 Okay

Duncan

Traveled with group
Liked: Cleanliness
Cher mais proche du ferry
Positif : Chambre avec une superbe vue, vraiment bien situé par rapport au ferry pour Virgin Gorda ou Saint Thomas ( 10/15 mins Max). L’hôtel porte bien son nom on dirait un château 😃 Négatif : l’état de la piscine ne donne pas envie d’y mettre un orteil. Hôtel très cher pour ce que c’est et sans aucun petit dej. Personnel sympa et accueillant.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Im Zimmer konnten leider die Fenster nicht geöffnet werden. Die Klimaanlage war total laut. Der WC war undicht, die Wasserhähne der Dusche abgebrochen... Das Zimmer war unsauber.... Das Personal war sehr nett!

2/10 Terrible

Zahira, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, dirty hotel
So dirty and old, rouches, mosquitos, dirt and hair all over bath. It's a motel and should not appear on hotels.com I can't rely on the website after offering such kind of mot w l as a hotel option