8/10 - 좋아요
Zenia
아이를 동반한 가족 여행
2023년 9월 10일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Overall, the staff was very pleasant and courteous. I had an enjoyable experience. The property is gorgeous. However, upon arriving, the evening supervisor, named Patricia, was very sarcastic, indifferent, and rude. She was unwilling to make accommodations for my group, which consisted of my cousin, my one-year old son, and me. She blamed Expedia for the miscommunication and did not try to fix the problem. When looking for a resort in Roatan, I specifically looked for a family-friendly resort. We all had to sleep uncomfortably in a matrimonial full sized bed, with no microwave to warm bottles for my baby. The next day, a supervisor named Britney was more concerned and sent us a warmer to warm bottles. I had a very bad first impression after traveling more than 8 hours with my family to reach the resort, but I had fun and the overall staff was very nice.
Zenia
2023년 9월에 2박 숙박함