“Our stay was very unpleasant! We never received instructions for self check in, so I had to call to the help call number to get to our room. Once inside, our room had a deep smell of animal pee, so we requested a room change. They gave us a new room that was already occupied, so we finally got a third room that had a strong humid smell. The room was significantly smaller than the one I originally booked, with a smaller bed, so the customer rep offered me a reimbursement for the room fee...
“Our stay was very unpleasant! We never received instructions for self check in, so I had to call to the help call number to get to our room. Once inside, our room had a deep smell of animal pee, so we requested a room change. They gave us a new room that was already occupied, so we finally got a third room that had a strong humid smell. The room was significantly smaller than the one I originally booked, with a smaller bed, so the customer rep offered me a reimbursement for the room fee...
Mercedes