Dear Mr. Philip Weinberg,
we have received yours and in general we are sorry that our structure was not to your liking.
The description of the structure clearly explains our type of bed and breakfast offer. The published photos are realistic. Our average rating is good.
Obviously your quality standard is higher than what we can offer, so you should have booked another type of hotel, certainly with different rates from those paid by you here.
Let's move on to your disputes: we sent you , after your reservation, on your mail published by Expedia on it, an email proposal to upgrade between a double room as you had booked and a triple one, since in your booking each double room had to accommodate 3 people. It was not an obligation, of course, but it was to make you stay more comfortable, even based on the number of beds, how do three people fit on a double bed? Then we receive your mail, dated 26/11, 13.01, Italian time, then two days before your arrival, in which you state that you need three rooms in which there are two people in each one and that there are no children. But, strange, when you arrive here you are 9 people, 7 adults and 2 girls, so something is already wrong. Where is the truth ??? We accept your group and assign you three larger and more comfortable rooms, without surcharge. We ask you for the documents to make a photocopy of it upon your arrival, as our duty and your task, and after two days, with difficulty we give it only 5. But we reject and reject all the statements to the sender: we are not thieves nor cheaters. Again we note that for two days you disturbed the quiet with loud music and TV and we did not dispute it but we apologized to the other guests.
As for the breakfast, it is served in the room and we think it is a pleasant thing and our breakfast is not minimal, as you say, but it is a classic italian sweet breakfast, at will, with fresh croissants, juice, hot cappuccino or coffee tea or chocolate, biscuits, cornflakes, Nutella, cheese, yogurths, marmalade, golden rusks and honey ... I don't think is a poor breakfast ...
To finish the entrance is a historic building of 1800, it is neither dirty nor disturbing, but yes ... ancient and everything is clean and in order. Perhaps you are not used to buildings of historical value right in the center of the capital.
Barberini Suites
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