고급 침구, 미니바, 객실 내 금고, 책상

언어웨이 호텔 엠파이어 로마 여행 후기

4 out of 5
언어웨이 호텔 엠파이어 로마
Via Aureliana 39, Rome, RM

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 495개" "
평점 8 - 좋아요. 1000개 이용 후기 중 350개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 96개" "
평점 4 - 별로예요. 1000개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 27개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Park

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 4월 18일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 - 훌륭해요

joon hyuk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
근처가 조용한 주택가였고 걸어서 시내 중심가에 접근이 좋은 편이었음.
2023년 11월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 11월 28일
"Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager "

8/10 - 좋아요

JONG MIN

2022년 8월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2022년 9월 10일
Dear Guest,your scores is our best recognition!Thank you very much from the bottom of our hearts!Hoping to welcome you back in the near future.Luca Giuliano - General Manager

10/10 - 훌륭해요

EUN JOO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔의 전체적인 시설의 분위기가 매우 좋았고, 서비스도 훌륭했습니다. 직원들은 매우 친절했고 싱글룸은 혼자 머물기에 충분히 훌륭했습니다. 또한 매일 좋은 조식을 대접받았습니다. 근처에 훌륭한 레스토랑이 있습니다.
2022년 6월에 4박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2022년 6월 22일
Dear Guest, your full scores is our best recognition! Thank you very much from the bottom of our hearts! Hoping to welcome you back in the near future. Luca Giuliano - General Manager

8/10 - 좋아요

MANSIK 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good
good room with nice location

4/10 - 별로예요

Lee 님, Korea

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Desperated except breakfast
-.No hot pot,No water,No free coffee in the room -.They don't inform any free Wifi code when check in. -.Wifi access code inaccurate -.Only 3 devices can be used for the Wifi access code. -.In the evening,Maids entered the room without any permission. -.Old furniture and old lift.

6/10 - 괜찮아요

Hannes

좋아요: 청결 상태, 직원 및 서비스
Room was very hot
2024년 4월에 2박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 4월 16일
Dear GuestThank you for your scores but even more for your constructive criticism.We deeply appreciate your time in communicating the issues you have experienced and we will immediately focus our attention on them to ensure to avoid such similar situation.Sincerely yours,

10/10 - 훌륭해요

Filadelfio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place and helpful Personal.
2024년 4월에 3박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 4월 16일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 4월 16일
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and pleasant stay! Walkable and safe area, 11 min from Barberini metro station. Amazing and helpful stuff, every single day they went above and beyond to make customers happy. Help Me with ordering taxis, gave advices and etc. location is very safe and quite city center. Hotel itself needs a major updates, but they keep it clean and well maintained. Breakfast was very good option- you can eat well before your Rome adventures. Cocktails in the bar are awesome! Lots of dining options 1-3 min away! Highly highly recommended. I traveled on a budget and Expedia gave me a great deal on it!
2024년 3월에 4박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 4월 7일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!Luca Giuliano - General Manager

10/10 - 훌륭해요

David Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay (March 24). Hotel has lots of charm and character. Staff super helpful. Great location from which to explore Rome.
2024년 3월에 4박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 4월 1일
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

8/10 - 좋아요

Pasquale

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 3월 30일
Gentile Sig. Pasquale,Molte grazie della recensione: i riscontri positivi dei nostri Ospiti ci appagano e facciamo tesoro dei consigli ricevuti per cercare di migliorare il nostro servizio.Ci auguriamo Lei possa avere presto una nuova occasione di visita presso UNAWAY Empire Roma.L’aspettiamo!

10/10 - 훌륭해요

yosef

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 3월에 1박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 3월 21일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

8/10 - 좋아요

Michaël

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in a quiet neighbourhood, not far from a subway station. Also, the breakfast was excellent.
2024년 3월에 3박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 3월 17일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 - 훌륭해요

Kathleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check In was easy with a warm and welcoming staff member who gave us suggestions and directions for our first night in Rome. Beautiful patio, lovely hotel, easily walkable to train, Trevi and Spanish Steps!
2024년 3월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 3월 13일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 - 훌륭해요

Johnnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely high-quality hotel property, location, staff, a gem of a hotel.
2024년 3월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 3월 23일
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We thoroughly enjoyed our stay in this hotel. The hotel is located close to Roma termini station (10-15 walk) but in a very quiet district with multiple dining options nearby. As such it is a very convenient location to explore the city. The hotel itself is old and one does notice that in the infrastructure (e.g. room furniture appears old and used etc.). BUT: the biggest surprise was the fantastic breakfast and restaurant/bar in the hotel which provided one of the best meals we had in Rome - and it is not more costly than other restaurants in the city. Staff is very friendly and did an excellent job. We would definitively stay there again!
2024년 2월에 7박 숙박함
답변 제공: Luca G. - General Manager 님, 2024년 3월 3일
Dear guest,Thank you for the time you dedicated in writing a comment regarding your recent stay at Unaway Empire Roma.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieve.We are looking forward to welcoming you again in the near future.Yours sincerely,

10/10 - 훌륭해요

Steve

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel rooms, staff and service
2024년 2월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 3월 2일
"Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

10/10 - 훌륭해요

Takanori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
・一連の旅行で5箇所のホテルに宿泊したが、朝食は1番良かった。 ・日本人も良く宿泊するからなのか、日本語で挨拶してくれるスタッフもいて、親しみやすかった。 ・サッカーの試合のEチケットの印刷をお願いしたが、難なく対応してもらえた。 ・シャワーやドライヤーの設備も問題ない。 ・テルミニ駅からは徒歩15分程と、意外と離れていた(私自身のリサーチ不足)。メトロのレプブリカ駅からだと徒歩10分程度か。 ・コンセントの差し込み口の不具合なのか、差し込みが緩く、コンセントが外れてしまった。(差し込み口は複数あるので、他の差し込み口を使用した為、問題にはならなかった)
2024년 2월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 23일
Dear M. Takanori,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The WiFi was impossible to log onto. The TV did not work.
2024년 2월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 22일
Dear John,Thank you for taking the time to share your feedback. We are apologize for our wifi, bu we are working to improve this service.So we hope to welcome you back to our hotel very soon!Sincerely,

8/10 - 좋아요

Peter

2024년 2월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 3월 21일
Dear Guest,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

8/10 - 좋아요

Dennis 님, Ann Arbor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As a frequent visitor to Rome (1-2 times per month), I usually stay at a friend's hotel. However, it is sometimes fully booked, so I try nearby properties. This hotel should be five-star. The reception staff is super-friendly. Gianluigi, who checked me in, is fantastic. My room was small (typical for Rome) but comfortable. There are two reasons for deducting one star. The first is the noise. There is an inner courtyard with a bar or restaurant. A loud group was making a lot of noise until around 11:15 pm. I didn't complain as I was working and this noise didn't disturb me. However, it would have been unacceptable had I been trying to sleep. The second reason for the one-star deduction is the internet speed. I've stayed at numerous properties and haven't experienced such slow internet speeds in many years. Maybe it was just a one-time technical delay. If not, I suggest the hotel invest in a higher-speed connection or a better provider. The Internet was slow on both my phone and tablet. I love the location of this hotel. It's easy to walk to many of the tourist sites and to my office. I might stay here again if my regular hotel is full. Hopefully, next time, there won't be late-night noise in the courtyard, and the internet speed will be faster.
2024년 1월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 22일
Dear Dennis,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAWAY Empire Rome.It is always extremely rewarding to receive such positive comments from our guests, above all about our staff, as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe thank you also for you suggest to internet wifi: we're working to improve our service.We are looking forward to welcoming you again in the near future.Yours sincerely,

10/10 - 훌륭해요

Islom

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 24일
Dear Islom,We appreciate your positive comments about your recent stay at UNAWAY Empire Roma and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasionBest regards

6/10 - 괜찮아요

Ahmad

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The positives: Good location, easy access to transport Good breakfast although they can increase the savory options instead of focusing on sweet ones. Negatives: very small rooms. the single beds are really tiny.
2024년 1월에 5박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to share your feedback. We are apologize that your room was unconfortable, but we hope to welcome you back to our hotel very soon!Sincerely,

8/10 - 좋아요

jose antonio 님, morelia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Gentile Jose Antonio,la ringraziamo per il tempo che ha dedicato per lasciare un commento in merito al suo soggiorno presso UNAWAY Empire Roma.Siamo lieti di leggere che l'hotel ed il servizio siano stati all'altezza delle sue aspettative e che abbia trascorso un piacevole soggiorno.

10/10 - 훌륭해요

brice

2024년 1월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 18일
Dear M. Brice,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very beautiful
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 12일
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Benito 님, Norwalk

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 17일
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager

10/10 - 훌륭해요

Kirsi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyvä hotelli rauhallisella alueella.
Mukava hotelli rauhallisella alueella, mutta kävelymatka tärkeimmille nähtävyyksille. Ei tarvinnut palella huoneessa, vaikka oli sydäntalvi. Hyvä aamiainen ja superior-huone riittävän suuri. Mukava henkilökunta. Tätä voi suositella.
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 17일
Dear Guest,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager

10/10 - 훌륭해요

Tirffany-Estelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Gentile Ospite,La ringraziamo per il suo tempo e la disponibilità nel condividere la sua esperienza all’UNAWAY Empire Roma e per la sua accurata recensione.Siamo lieti di apprendere che il soggiorno sia stato di Suo completo gradimento.In attesa di poterla presto ricevere nuovamente all’UNAWAY Empire Roma, le porgiamo i nostri più cordiali saluti.

10/10 - 훌륭해요

Islom

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Dear M. Islom,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards

10/10 - 훌륭해요

Mofei

2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
"Dear M. Mofei,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,

10/10 - 훌륭해요

Weijing

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bien, rien de dire.
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Cher Weijing,Nous vous remercions d'avoir pris le temps de partager votre expérience du UNAWAY Empire Roma.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.Au plaisir de vous accueillir à nouveau.Meilleures salutations

10/10 - 훌륭해요

Gianfranco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Gentile Gianfranco,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti

10/10 - 훌륭해요

PEDRO LUIS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un bellissimo Albergo ... La colazione buenísima..
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Gentile Ospite,La ringraziamo per il suo tempo e la disponibilità nel condividere la sua esperienza all’UNAWAY Empire Roma e per il suo accurato e cortese commento. Siamo lieti di apprendere che il soggiorno sia stato di Suo completo gradimento.In attesa di poterla presto ricevere nuovamente all’UNAWAY Empire Roma, le porgiamo i nostri più cordiali saluti.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second visit to this hotel. I like this place because the staff are excellent, and the hotel is safe and clean. It is also conveniently located near a metro station (10 min walk) and a short taxi ride to Rome Termini rail station. Many of the sites are also close walks like the Trevi Fountain, Spanish Steps, and Pantheon. The area around the hotel is home to several Embassies. There are many excellent restaurants around the hotel and also a small grocery store. One block away is a bank with a controlled access ATM. The hotel restaurant is excellent. It's quiet and is a nice escape from the all the activity of Rome. The hotel is also exceptionally quiet. I heard no street noise at all. I would definitely stay here again. The hotel staff made me feel like I was at home. Very kind and welcoming, always ready to help with great advice and explanations.
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 1월 23일
Dear M. MARK,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!

10/10 - 훌륭해요

Alessandro Maria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bello
Hotel molto pulito posizione strategia Tutto bello
2023년 12월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 12일
Gentile Alessandro,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

8/10 - 좋아요

Michel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Good hotel, great staff, small room, excellent breakfast. No major negatives.
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 12일
Dear Kennet,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an excellent hotel. My room was very quiet and clean. The staff is wonderful. They make you feel like home. My flight came in early and presented myself to the desk at 1100 and they got me into a room right away hours before check in time. I greatly appreciated that effort. I am staying here again on my way back home. The hotel desk staff does an excellent job explaining how everything in Rome works and offering advice.
2023년 12월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2024년 2월 17일
Dear Mark,Thank you for the time you dedicated in writing a comment regarding your recent stay at UNAWAY Empire Rome.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,

2/10 - 너무 별로예요

Jorge

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Baño supremamente incomodo y mejorar el desayuno. Todos los días lo mismo y la máquina del café nunca sirve.
2023년 11월에 1박 숙박함
답변 제공: Luca G. - General Manager 님, 2023년 12월 7일
Dear Jorge,Thank you very much for having shared your feedback.We are delighted that our rooms are to your liking but, at the same time, we deeply regret that you were disappointed with our breakfast service. Please, accept my sincere apologies for any inconvenience caused to you in this matter. I have already passed on your feedback to the Restaurant Manager for further follow up and action to ensure this does not happen in the future.We hope to be able to welcoming you again, we will do our best to win your trust back!Kind regards,

4/10 - 별로예요

Jorge

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No me fue para nada bien, falta mas aseo y mejor atención. La habitación supremamente incomoda, las camas todo muy viejo y el baño estaba roto y la ducha supremamete incomoda, olía a orines permanentemente supongo por la ruptura de la taza.
2023년 12월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 12월 8일
Dear GuestThank you for your scores but even more for your constructive criticism.We deeply appreciate your time in communicating the issues you have experienced and we will immediately focus our attention on them to ensure to avoid such similar situation.Sincerely yours

8/10 - 좋아요

Kote

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice hotel. Rooms are ok. Avoid breakfast and don’t rely on wifi.
2023년 11월에 1박 숙박함
답변 제공: Luca G. - General Manager 님, 2023년 12월 7일
Dear Guest,Thank you for taking the time to provide your feedback to us. I sadly understood that we did not exceed your expectations. We would be delighted if you can give us more information about your stay in order to improve our service as we really aim to exceed our guest expectations. Thank you once again to have shared you feedback with us.I hope you will give us the opportunity to welcome you once again here at Nobu Hotel Shoreditch. Warm regards,

4/10 - 별로예요

Gladys

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Place to crash only in quiet part of Rome
The staff were very friendly and excellent. The area is nice and quiet. The room which I'm glad it was only for a night was tiny and not comfortable. The bathroom I didn't think was clean. The breakfast I wasn't so happy about it since the coffee machine wasn't working.
2023년 11월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 12월 7일
Dear Ppdoughty,Thank you very much for having shared your feedback.We are delighted that our rooms are to your liking but, at the same time, we deeply regret that you were disappointed with room service.Please, accept my sincere apologies for any inconvenience caused to you in this matter. I have already passed on your feedback to the Housekeeper for further follow up and action to ensure this does not happen in the future.We hope to be able to welcoming you again, we will do our best to win your trust back!Kind regards,

10/10 - 훌륭해요

Franlis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fully recommend. Well located.
2023년 11월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 11월 28일
"Dear FranlisThank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager "

8/10 - 좋아요

Jared

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Staff was friendly and helpful. Beds were extremely firm which made it hard to sleep for us.
2023년 11월에 2박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 11월 28일
"Dear JaredThank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager "

10/10 - 훌륭해요

Francisco

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 11월 28일
"Dear Francisco,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager "

10/10 - 훌륭해요

Andrew

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice and located very close to public transportation. Clean, and nice rooms.. also the staff is very nice and friendly.
2023년 11월에 7박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 11월 26일
"Dear Andrew,Thank you for your lovely review.We were delighted to read that you enjoyed all aspects of your stay.We are looking forward to welcoming you back in the near future!Warm regards,Luca Giuliano - General Manager "

8/10 - 좋아요

Tapio Ensiö

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is friendly and helpfull. There is short walk to the sights. Rooms are a bit outdated and small but clean.
답변 제공: Luca G. - General Manager 님, 2023년 11월 26일
"Dear Tapio,Thank you very much for having shared your feedback.We love to see that you enjoyed your stay at UNAWAY Empire Roma! Looking forward to welcome you back in the near future!Luca Giuliano - General Manager "

8/10 - 좋아요

Róisín

2023년 11월에 1박 숙박함
답변 제공: Luca Giuliano - General Manager 님, 2023년 11월 21일
"Dear Guest,We appreciate your feedback and we are pleased to inform you that some amenities like kettle, slippers and dental kit are available under requests.It is our hope that we will have the pleasure of welcoming you back.Kind regards,L.Giuliano