We stayed here in July. It was our first time in Italy. They have English speaking guest service. Very helpful and friendly!! Plane arrived at 10pm and we got lost, but because we had emailed our expected arrival time the staff stayed for us. We arrived at 1am and someone was there to greet us with a smile, cold beverages, and midnight snacks!! It was during the record breaking heat wave and it was great to have a hotel with a working AC. Beds & bathroom were comfy, clean, no stains. Few of the previous reviews complained the breakfast was not great, but I think it was very Italian (bread, cheese, eggs, fruits, yogurt, martadella, pastries...). As Americans we are use to everything super sized, so I will say the breakfast area is set in a small hallway area but who cares, everything else was great! Plus we were provided a map with all the recommended sites to see.
Overall, our first hotel experience in Europe was great because of the service we got at this hotel. We had to have a 6am check out and the hotel keeper, she was very kind to accommodate us.
Negative: hotel is a little hard to find, even on a map. It's hidden within another building.