Dear Kangjoon,Thank you for choosing our hotel.We do apologize if some of the services did not meet your expectations.I've checked with the front office that you had 2 reservations, one with the breakfast included and the other room only. You have asked for the free breakfast also for the second reservation but we were not able to confirm this as it was not included with that room rate. I know also that you have requested a shuttle transportation out of our timetable offer and we have arranged it even if it was not contemplate. We believe to have made every effort in order to give you the best experience while guest at our hotel.Hope to welcome you back again as we look forward to the opportunity of serving you in the future.Kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Guest,Thank you for your excellent review and kind words. We are very happy to hear that you had a great stay and fully enjoyed our facilities and service.We look forward to welcoming you back in the near future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Thank you for sharing your time to evaluate our hotel. We do apologize if some of the services did not meet your expectations. We have already planned to refresh some of the guestrooms and we know that the property is looking after that. We do apologize if the furniture did not meet your requirements. We are a little bit surprised to learn about your dissatisfaction on the location of the hotel. By confirming your booking you were aware about the site where the hotel stands and what were the services offered. Our hotel is set up for business meetings and congresses able to host up to 600 people. It is a 4 stars hotel and has all the benefits that an hotel of this category can offers. If you were looking for a site in the centre of Rome with shops and restaurants open until late in the evening, this is not the place. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Seong hoon, Thank you for your feed back. We have appreciated your comments and we really hope you will visit us again in the future. With very kind regards, Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear SUNG MOON, Thank you for your very nice review. We have appreciated your comments and we really hope you will visit us very soon again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear TAEWON, Thank you for your rating. We really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Geawoung, thanks for your review. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We hope to welcome you soon back to our hotel. Thanks Again, your feedback will help us to continually improve the standard of facilities and services offered to all our guests. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Yong Jin, Thank you for your review. We really hope you will visit us again in a near future. With kind regards Roberta S. Assistant to the General Mananer & Guest Relations Manager

Dear FLUTEK, thank you for your nice review. We really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear sangjun, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Guest, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Jong Joon, Thank you for your review. We do appreciate your comments and we are glad that you had a very nice stay. We really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Hantech, Thank you for rating our hotel. We are sure you have appreciated our services and we really hope to welcome you back again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Guest, thanks for your review. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. We hope to welcome you soon back to our hotel. With kind regards, Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Guest, Thank you for your review. We do appreciate your comments and we really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Guest, Thank you for your review. We know you had a pleasant stay and we hope you will visit again very soon. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Guest, Thank you for your review. We wish you had a pleasant stay with us and that you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear CHANGJIN, Thank you for your wonderful review! We really hope you will visit us again during your next trip to Rome. Kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear BONKWANG, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Hope to welcome you back again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Dongkuk, Thank you for your wonderful review of 5 stars! We have really appreciated it. Hope to welcome you back again With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manager & Guest Relations Manager

검토 주셔서 감사합니다. 우리는 우리의 손님으로 당신을 다시하도록 노력하겠습니다. 진정으로 Roberta S. Assistant to the General Manager

Dear DONG HOON, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Roberta S. Assistant to the General Manager

Dear Guest, Thank you for writing your opinion on your recent stay in our hotel. I do apologize if some of the services did not meet your expectations and I thank you for your suggestions. I would like only to inform you that our guestrooms are very large and comfortable compared to those of the same hotels' category. Hope you have appreciated our Restaurant and Bar services and we wish to have you back again. With kind regards Roberta S. Assistant to the General Manager

Dear CHANEL,Thank you for your positive review. We do appreciate your nice comments on the staff and the hotel services. On the other hand, we do apologies if the location did not meet your requirements. The hotel stands in a business area and there are no shops or commercial sites besides, but if you have a car within 3 minutes, there is an entertainment village with cinemas, games, bowling, restaurants and shops. As for the breakfast, we have a huge buffet breakfast which is very much appreciated by all our guests. Fresh products every day and lots of variety between salted and sweet items. We greatly appreciate you taking the time to bring this matter to our attention, the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure a better service for a comfortable stay.Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.Kind regardsRobertaAssistant to the General Manager & Guest Relations Maanger

Dear Marc,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Hope to welcome you back very soon.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Rosete,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. The hotel is under renovation and starting from the next year the guestrooms will be refurbished as well.If you have seen, the solar panels have been placed, the pool area completely renewed, the electrical car rechargers have been placed, the main meeting room of about 600 theatre people completely new !We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Donald,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear Rattan,Thank you for writing your experience regarding your recent stay in our hotel. We are really surprised to read your negative comments. Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations. Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear sanjay,Thank you for rating your experience in regards to your recent stay in our hotel. We regret to have received a low evaluation and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Estimado Luis,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Cesar,Thank you for sharing your experience during your recent stay in our hotel. We thank you for your comments and we are very disappointed that we have not offered you a comfortable stay.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope this experience will not deter you from staying with us and we hope your next stay with us exceeds your expectations.

Gentile Clarissa,La ringraziamo per aver valutato la nostra struttura.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento. Grazie ancora per il suo contributo.Al piacere di averla nuovamente come nostra gradita cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager

Dear David,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Cher Karim EL,Nous vous remercions de votre commentaire concernant l'hôtel Holiday Inn Rome Eur Parco dei Medici.Nous sommes ravis que vous ayez passé un agréable moment en notre compagnie. Merci pour la note sur la chambre. Nous transmettrons vos suggestions à la propriété.Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement,Bien cordialement,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Marie,Thank you for reaching out to us with your personal experience. Our guests' satisfaction is our main, primary goal and we are very happy to hear that you had a great stay and fully enjoyed our facilities and service.Looking forward to welcoming you back.Warm regards,Roberta Assistant to the General Manager & Guest Relations Manager

Dear ewan,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating. We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Harish,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Gentile JOTTI,La ringraziamo per aver valutato la nostra struttura e ci dispiace aver ricevuto un punteggio così basso.Avremmo preferito conoscere meglio i motivi della sua valutazione negativa.Ci auguriamo che voglia tornare a trovarci ancora.Con i migliori salutiRobertaAssistente del Direttore Generale & Guest Relations Manager

Dear Rianna,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Gentile Dariana,La ringraziamo per aver condiviso con noi la sua esperienza presso l'Holiday Inn Rome Eur Parco dei Medici.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento.La riconoscenza mostrata dai clienti è quanto di più prezioso noi si possa ricevere a conclusione della nostra giornata di lavoro.Condivideremo i suoi commenti con tutto il management team e allo stesso modo con i colleghi di tutti i reparti.Grazie ancora per il suo contributo. Al piacere di averla nuovamente come nostro gradito cliente, le inviamo i nostri migliori saluti.RobertaAssistente del Direttore Generale & Guest Relations Manager

Dear Frank,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,RobertaAss.t to the General Manager & Guest Relations Manager

Egregio sig. Alfredo,La ringraziamo per aver valutato la nostra struttura.Siamo lieti che il soggiorno sia stato piacevole e che i nostri servizi siano stati di suo gradimento.Sarà nostra cura condividere i suoi commenti in merito alla cura generale, con tutto il nostro staff ed il nostro management, per migliorare sempre di più il soggiorno dei nostri clienti.Grazie ancora per il suo contributo.Al piacere di averla nuovamente come nostro gradito cliente, le inviamo i nostri migliori saluti.

Gentile Lamberto,la ringraziamo per aver valutato il nostro hotel con il massimo del punteggio!Siamo lieti che abbia apprezzato i nostri servizi e che abbia trascorso un piacevole soggiorno in nostra compagnia.Al piacere di averla nuovamente ospite, le inviamo i nostri migliori salutiRobertaAssistant to the General Manager & Guest Relations Manager

Dear NIDIA,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back,With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Hermas E,Thank you for your sharing your evaluation regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.Our hotel team are here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience.Once again, thank you for your rating.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Tara,Thank you for your positive review.Our hotel team is here to make sure your stay is as welcoming, pleasant and stress-free as possible - you are our guest and we want you to have the best possible experience. Reading your review makes us feel so proud that we have achieved our primary objective of delivering outstanding customer care, we thank you once again for writing it.Looking forward to welcoming you back.With kind regardsRobertaAssistant to the General Manager & Guest Relations Manager

Dear Darrick,Thank you for writing us your experience while guest in our hotel.We are really sad to read your negative comments.Customer care is our primary objective and we can assure you that your experience is not indicative of our usual high standards when it comes to service. We will share your comments with the management team to evaluate and to take corrective steps.Once again, thank you for taking the time to write your experience. We hope to welcome you back in the future and that you experience 100% satisfaction.With kind regards,RobertaAssistant to the General Manager & Guest Relations Manager

Dear Susanne,Thank you for rating our hotel.Your feedback is important. We have taken note of your evaluations and have shared these with our management team to improve our services.Once again, thank you for your contribution.We look forward to the opportunity of serving you in the future.With kind regardsRobertaAssistant to the GM & Guest Relations Manager

Dear thomas,Herzlichen Dank für Ihre ehrliche Bewertung. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir wissen Ihre Anmerkungen zu schätzen und werden sie an unsere Mitarbeiter weitergeben, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten. Mit freundlichen Grüßen,RobertaAssistant to the General Manager & Guest Relations Manager