복도

호텔 메트로폴리스 여행 후기

4 out of 5
호텔 메트로폴리스
Viale delle Milizie, 26, Rome, RM

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 822개 이용 후기 중 287개" "
평점 8 - 좋아요. 822개 이용 후기 중 369개" "
평점 6 - 괜찮아요. 822개 이용 후기 중 108개" "
평점 4 - 별로예요. 822개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 822개 이용 후기 중 25개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

SangMoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
모든 직원들은 매우 친절하고, 조식도 맛있습니다. 호텔의 규모는 작지만 세련됩니다. 또한 필요한 것들이 모두 잘 갖춰져 있습니다.
2019년 7월에 1박 숙박함

8/10 - 좋아요

MIN CHUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast
Free breakfast was very good !!
2017년 6월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
지하철 역에서 가까워요.

10/10 - 훌륭해요

Jennifer Alejandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 3월에 2박 숙박함
답변 제공: Sabrina 님, 2024년 4월 2일
Merci . Nous vous attendons chez nous la prochaine fois .

2/10 - 너무 별로예요

Domenico

2024년 3월에 1박 숙박함
답변 제공: Front office 님, 2024년 4월 6일
gentile sig Domenico , ci scriva oppure ci chiami quanto prima per apprendere il motivo del Suo giudizio non proprio positivo . Senza alcuna motivazione di certo e' difficile per noi poterci migliorare . Buona giornata

6/10 - 괜찮아요

Nicola

가족 여행
좋아요: 청결 상태
Wouldn’t say it’s a 4* by UK standards, but a good 3*. Food and bar a little strange, so make sure you research where your options are. This isn’t a tourist area so you have to walk a little to find hustle and bustle. But it’s nice a quiet, has very good transport connections. 4 of the staff we interacted with were excellent, 1 wasn’t great, dismissive and wasted a lot of time checking us in that didn’t need to happen just to serve his ego in our opinion. But that being said the other staff in the reception and breakfast area were really excellent. Breakfast was basic for €15 each, continental, in the area you can find a lot more for your money. Great location if you are here to go to a game at the Olympic stadium. 30 minute walk there and around 20 to the Vatican. Little Further into central Rome, but the Metro is easy to navigate and very cheap. All in all, I would stay there again for the price if I was going to the stadium again, but otherwise I wouldn’t. All a bit tired and no atmosphere.
2024년 2월에 3박 숙박함
답변 제공: Sebastien 님, 2024년 2월 5일
Dear Madam, We thank you so much for your feedback and having booked a room in our hotel. We wish to point out that we are located in the midst of the Vatican city and landmarks with an easy access to transportation and the Olympico stadium.We strive to provide an high and good quality of food, handmade in Italy, with a broad and continental buffet. Our personal is dedicated to cater our clientele in many languages and we have rules we must abide to make sure everything is plain for a good stay.We are looking forward to greeting you in the future. Best Regards,

10/10 - 훌륭해요

Ellie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff and clean rooms
2023년 12월에 5박 숙박함
답변 제공: Reception 님, 2024년 1월 9일
Dear Madame , it's been our pleasure to have you here .See you next time ,Sabrina

2/10 - 너무 별로예요

Athman

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really bad!
Terrible service! TV was not working! Breakfast was awful!
2023년 11월에 5박 숙박함
답변 제공: Reception 님, 2024년 1월 8일
Dear Sir ,we are truly sorry that your stay was not too pleasant .Especially because we did change the TV in your room with another one and afterwards we did buy a brand new smart Tv .We also read you disliked the breakfast options ; This maybe happened when you arrived in the dining area just before the service was ending .We really hope after all , to have you back here once again to assist you more carefully Best regards,Sabrina

8/10 - 좋아요

Christian

2023년 11월에 2박 숙박함
답변 제공: Reception 님, 2024년 1월 17일
La ringraziamo per aver soggiornato presso la Ns struttura . Alla prossima !!

8/10 - 좋아요

Gary

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was a nice stay and the receptionist was very helpful in guiding us on where to visit Rome's landmarks on a map. One thing I will mention is when the cleaner cleaned the room after we had gone out for the day, when we came back she had done everything apart from leaving us any body wash which was odd as she had given us 6 bottles of shampoo instead?? so I had to go down to reception and get some more body wash from the room but apart from that the hotel was fine.
2023년 11월에 2박 숙박함
답변 제공: Front office 님, 2023년 11월 21일
dear Gary , thanks for appreciating our help at the reception . We apologyse for not having left some more body wash in the room from the housekeeping . Lady simply did forget . Hope to see you again soon .Best wishes , Sabrina

8/10 - 좋아요

Daniel

2023년 11월에 2박 숙박함
답변 제공: Sabrina / reception 님, 2023년 11월 21일
thank you for staying with us while in Rome . See you next time .

10/10 - 훌륭해요

JAVIER BAEZ VILLASEÑOR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy cerca del Vaticano
2023년 11월에 4박 숙박함
답변 제공: Front office 님, 2023년 11월 13일
Muchas gracias por su comentario . Esperamos de verla pronto en Roma

6/10 - 괜찮아요

Rami

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Alveliz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for my first time in Rome and it was very nice! Staff was very friendly and helpful and always available, it's minutes away from the train station so accessing sites was very easy, and about a 15 min walk to Vatican City, I highly recommend!
2023년 11월에 7박 숙박함
답변 제공: Front office 님, 2023년 11월 10일
Dear Alvedliz, we thank you so much for your kindness and your great comment. It has been a pleasure to greet you in our hotel. We hope to see you for your future stay in Rome. Best Regards.

8/10 - 좋아요

Monique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cute in the city
The hotel was clean and welcoming. Room is on the smaller side. However, you can catch the metro or bus within walking distance of the hotel. Also, there is a lot of eatery around and can walk to some of the famous sites. Definitely would stay again.
2023년 10월에 1박 숙박함
답변 제공: Reception 님, 2023년 11월 9일
Thank you very much for your kind review . Hope to see you soon again

10/10 - 훌륭해요

Urs Bruno 님, Herisau

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mahe an der U-bahnstation. Ruhiges Quartier.
2023년 10월에 5박 숙박함
답변 제공: Reception 님, 2023년 10월 28일
Thank you for your truly kind review . See you next time !!!

10/10 - 훌륭해요

Paloma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for the price stayed 8 days the room was nice liked that the metro was just down the street very quiet outside and inside. Staff 24hrs and they were very nice an friendly. The only minimal complaint was had breakfast once an the options they had was very minimal also wished they had an iron in the room instead of asking for one every time i need it. Other than that i would go back an use same hotel if I wanted to stay outside of center of rome
2023년 10월에 8박 숙박함
답변 제공: Reception 님, 2023년 10월 28일
thanks a lot for being kind . It's truly appreciated .Best regards,Sabrina

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable and pleasant hotel.
Helpful and friendly staff. Not very quiet street. Clean bathroom. Clean dining area with fresh coffee and basic but well stocked breakfast buffet. Walkable to metro station. Overall comfortable and pleasant hotel and we really did enjoyed our stay.
2023년 9월에 4박 숙박함
답변 제공: Reception 님, 2023년 10월 23일
Thank you very much !! We hopr to have you once again soon . Best regards , Sabrina

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muito boa
Muito boa
2023년 9월에 3박 숙박함
답변 제공: Reception 님, 2023년 10월 23일
muchas gracias !!! Sabrina

10/10 - 훌륭해요

Lionel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best comfort stay
Great service and accommodating. Would recommend this place to anyone who is visiting Rome.
2023년 10월에 2박 숙박함
답변 제공: Sabrina / reception 님, 2023년 10월 12일
Thanks a lot for appreciating our Property . Looking forward to your next visit in Rome

4/10 - 별로예요

Joseph

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Basic experience great staff most of the time.
Amenities great towels not available I ask for tissues they had none available, disappointed experience sorry to say the staff did the best that they could and were very helpful.
2023년 9월에 3박 숙박함

6/10 - 괜찮아요

John

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Sabrina 님, 2023년 9월 27일
Thanks very much for excellent review . Hope to seeing you again soon .

6/10 - 괜찮아요

Carole 님, Hempstead

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Alice 님, Lemont

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catered to Business clients. Treated Expedia clients poorly. We arrived an hour before check in. Told our room was not ready yet the guy in front of us was given early access. Woman at front desk was very rude to us but not to others who seemed to be traveling for business. We were not. Maybe they paid more for their room? Three people were waited on before us. All got rooms on higher level. We got 1st floor noisy room with a glass bathroom door that did not close all the way. Had to push a towel under it to keep it closed. Chipped floor tile in bathroom. I covered it with a towel. Floor was sticky but they did give us slippers. Bed made noise when getting in and out. Restaurant only open for breakfast yet they advertise all day. Breakfast was $15 per person. You can walk a block and get breakfast for $8 per person. No coffee pot in room (only upper level rooms had them). I brought my own instant Decaf coffee but no way to get hot water. The lobby is very small and is laid out weird. You have to walk down a ramp to get to the seating area. Very small room with water stains and flaking rotted wood on the bathroom wall and by the night stand. We picked this hotel because it was relatively close to the Vatican. The picture online is what you see when you walk in. But once you look closer... surprise.
2023년 9월에 3박 숙박함
답변 제공: Hotel Metropolis 님, 2023년 9월 21일
Dear Alice ,we are sorry if we were unable to give you the room when you arrived ( mid morning ) .Check in starts at 3 pm and it’s written in each confirmation .We also have some of the rooms ( Superior , suite and executive rooms ) having priority check in ;this is valid for this kind of rooms only .We regret to know you did not like the room given on the first floor . ; if you disliked the room it wasn’t said to us while you were here .Next time please talk to the front desk assisting guests 24hours .Also if you saw some other nicer pictures of the Hotel rooms it’s because as told , we have Superior , suite and executive rooms ( not all rooms are alike ) Finally , price paid for breakfast could have been much cheaper if you were buying it in advance .Breakfast that we also serve is not comparable with the 8 paid in a caffetteria for a cappuccino & Croissant .As you well Know there is a large buffet with hot & cold dishes , fresh pastries , daily cakes and much more .We all hope you appreciate more our Property for your next visit .Best regards ,Hotel Metropolis

10/10 - 훌륭해요

Ziad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff, they accommodated me with everything I needed. Very clean hotel and amazing location. I felt very safe and very happy❤️ Thank you for everything
2023년 9월에 4박 숙박함
답변 제공: Reception 님, 2023년 10월 23일
Thank you for your kind review !! See you next time, Sabrina

10/10 - 훌륭해요

JOSUE GIOVANNI 님, MORELIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Las instalaciones del hotel están en excelente estado, y la ubicación es muy conveniente para moverse en transporte público a todas las zonas turísticas.
2023년 9월에 6박 숙박함

10/10 - 훌륭해요

Brett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Sebastien 님, 2023년 8월 2일
Dear Brett,We thank you very much for your kind comment.It has been a pleasure to make your acquaintance and cater you during your stay in Rome.We are looking forward to greeting you again.Best Regards,

6/10 - 괜찮아요

Edith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El aire acondicionado no te dejan ponerlo todo el tiempo, solo si tienes una condición médica, salía a pasear y al regresar sin mi permiso habían entrado en ella y me habían apagado el aire acondicionado, esto me lo hicieron 3 veces y me explicaron que no estaba permitidos usarlo todo el día , si estabas paseando, pero es que no enfría debidamente y si no lo dejas prendido luego de noche pasas mucho calor
2023년 7월에 6박 숙박함

2/10 - 너무 별로예요

Oskar

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pictures don't reflect reality NOT a 4 stars hotel
It was definitely not a 4 stars hotel and not worth the money Pros: staff are quite nice and try to help Cons: the hotell is quite old and not fresh at all. We received 2 key cards for the room but only one worked. The reception tried to fix the problem several times but after a while one of the cards stops working. When we came in to our room it wasn't cleaned well, dust and nail clips everywhere on the floor. There were dead bugs as well. The shower was leaking and they have dusty and oil stained fabric wallpaper on all walls which was quite disgusting. The AC blows directly onto the beds which wasn't so nice and the beds we're that comfy either. On the 3rd day we found another bug again. I talked to the reception and they agreed to move us to another room but only after trying to convince us that that was normal. To be fair the other room was a bit better, but it was too late, the whole stay has already distured our mood. The rooms aren't isolated so you could hear whatever is happening in the hotell and the bed headboard will vibrate if someone is moving a furniture. Also we noticed that they have lights on the doors that turn on when you're in the room and off when you're gone which I don't find so safe. The location of the hotel is not so nice either. The Streets are not clean and the garage to park the car is quite creepy, you have to leave your keys so they can move the car if needed. I'ld never stay at this hotel again and wouldn't recommend it to anyone.
2023년 7월에 4박 숙박함
답변 제공: Sabrina / reception 님, 2023년 7월 22일
Dear Sir ,We regret to know you did not enjoy your stay at Our Property. On the other hand the Property is classified as a 4 star Hotel by the Italian Tourism Industry and has a modern look style as confirmed by reviews of other Guests .The Housekeeping is also on duty 7 days a week and cleaning is always well accurated and checked by the Supervisor We are happy to confirm that all rooms have new mattresses and bugs and other flies can comeIn the room if leaving the window open , specially during the summer ( This was also explained before the change of the room ) . For your information the lights on the door are part of the security safe devises to prevent firesor electrical criticism ( as for of modern buildings ) .If you found some roads not cleaned , you please send an official complain to the Counsil of Rome ( it’s not the Hotel fault for sure ) . The garage is not belonging to us either .Bests ,Sabrina

4/10 - 별로예요

Irvinpreet

2023년 7월에 4박 숙박함

8/10 - 좋아요

ARTURO

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Yuki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
私たちは3日滞在しました。受付はとても丁寧でした。満足しています。
2023년 7월에 3박 숙박함

8/10 - 좋아요

SERGIO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pontos positivos: pessoal atencioso, bom café da manhã e limpeza dos quartos. Ponto negativo: apesar de estar bem próximo da estação de metrô (lepanto), não há bons restaurantes e comércio tão próximos. Longe para ir a pé e perto para ir de táxi. Pontos de melhoria: o chuveiro é bem fraco e o bar/restaurante sem boas opções no menu.
2023년 7월에 3박 숙박함

8/10 - 좋아요

MA CARMEN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Paolo 님, SAVONA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel off the Beaten Path
Nice hotel located a little off the beaten path in a quieter area. A little less than an hour's walk to the main touristy areas of Rome. The hotel and room both looked recently renovated with modern finishes, and the room was very clean. I am very picky about cleanliness and it met my standards. The hotel staff was very nice and the daily breakfast was a plus. The only downside was that we couldn't figure out how to work the air conditioning, but we were in our room so infrequently that we forgot to ever ask for help.
2023년 6월에 3박 숙박함

4/10 - 별로예요

Dmitry

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Good location close to Vatican and metro station. High price - not worth for the money. No WiFi - don’t go there if you need it. During rain it does not work - I stayed 3 nights, no internet in the whole building during the whole time and stuff did not help and did not bother to resolve the situation or provide updates. Shower is good, room is small and just one chair for the room for 2 people.
2023년 6월에 3박 숙박함
답변 제공: Reception 님, 2023년 6월 17일
Dear Dmitry , Thank you for having chosen our Property for your stay . We would like to remind you that we did inform you upon arrival that the lack of WIFI was due because of the Thunderstorm we had in the past few days . The wifi cable of the Whole area around us has been completely damaged . That situation then is not under our control and we are sorry if the couldn't offer the WIFI Service . We aldo did not have any complain about the room you were in. Why you did not talk to reception about it ?We hope you will come back again for offering you a more pleasant stay . Best wishes , Sabrina

8/10 - 좋아요

Umberto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

8/10 - 좋아요

Betina Mousten

2023년 6월에 2박 숙박함

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Custo benefício adequado
Na primeira de quatro noites, o ar condicionado não funcionou e não havia como trocar de quarto. Era um quarto de frente e havia muito barulho de trânsito. No segundo dia, fomos mudados para um quarto de fundos, com ar condicionado funcionando e sem barulho. As condições de limpeza e aspecto do hotel são muito bons. É muito próximo do metrô. Gostamos da zona.
2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

Chipo

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I stayed at this hotel for business, the hotel itself is nice and comfortable. Before I got to the hotel I needed assistance, I had sent two emails and I didn’t get any help, so I called and the person I spoke to told me I was asking too many questions and they didn’t want my business. This totally spoiled my trip. For a hotel based around customer care this hotel is terrible. If I could score a negative 5 stars, I would.
2023년 3월에 3박 숙박함

8/10 - 좋아요

Lucia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 3박 숙박함

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 7박 숙박함

8/10 - 좋아요

Jon Kristian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

Beat Rudolf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
sehr gut und zentral gelegen. nahe der Metro. trotzdem ausserhalb des Touristentrubels. ruhig. sehr nettes Personal. Zimmer sauber und renoviert.
2023년 5월에 3박 숙박함

8/10 - 좋아요

René

2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extrem freundliche Mitarbeiter
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Zvi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We Stayed in a superior room, the location was very good and close to tram and Metro, the reception staff were excellent and very polite and supportive, also the breakfast that was good and the staff in the dining room were all very friendly, the neighbourhood of the hotel was good and safe, the cleanliness of the room was good, the tub and the shower was a bit old and needs renovation
2023년 4월에 3박 숙박함