I arrived and the AC was broken and there was a fan in the room instead. never told about it at the desk and need AC. the shower as so small to used, Ants in room,and the area around the hotel is not safe, Was approached during time leaving or arriving at hotel. Not safe to stay here. I called Expedia and let them know what was happening. They called the hotel, and spoke to front desk manager who authorize refund and I was instructed to check out in the AM and get a refund for the remaining two nights. Expedia instructed me to checkout in the morning and reserve a different hotel, and I would get a refund. I Asked all the questions and reconfirmed several times because the cost per night was high for this awful place. After checking out and go to a new reservation, Expedia did not send the confirmation they promised so I called them and this person call the Hotel again after I already did all of that with the representative the previous night. All of a sudden someone from the hotel said it was a nonrefundable reservation and that they had plenty of cameras for security. I was already checked out and made a new reservation through Expedia at expedia's instructions and expedia spoke to the Hotel while I was on the phone with Expedia. So I was out over $160.00 had to move and did not get a dime back. Spent hours on the phone with Expedia and now I am now disputing the charge. The hotel wants to force people to stay in their rooms with broken AC and Ants,no proper shower
