리셉션

NH 컬렉션 로마 센트로 여행 후기

4 out of 5
NH 컬렉션 로마 센트로
Via Dei Gracchi 324, Rome, RM

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 613개 이용 후기 중 205개" "
평점 8 - 좋아요. 613개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 613개 이용 후기 중 75개" "
평점 4 - 별로예요. 613개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 613개 이용 후기 중 18개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이것은 로마 중심가에 있으면서도 현대적인 건물에 안전도 훌륭한 호텔이다. 이만한 곳이 없다
2021년 12월에 1박 숙박함
답변 제공: Federica 님, 2022년 2월 14일
Thank you very much for your feedback. We hope to see you again in our hotel. Regads

6/10 - 괜찮아요

Lee 님, 한국

생각보다는
지나다가 로비가 인근 호텔보다 잘되어 있어 조금 비싸더라도 숙박을 하였는데 방은 가격대비 별로입니다. 그 전날 그 앞에 있는 Twenty one호텔에서 잤는데 much better

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
애매한위치
전철역이 가깝기는 하지만 전철로 바로갈수있는관광지가생각보다많지않다. 밤에는호텔에만머물러야한다. 청결한편이라는것빼고는별장점이없다

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

4/10 - 별로예요

Uyioghosa

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very unfriendly, extra large size room was same size as other rooms, internet never worked, phone in room never worked, breakfast wasn’t ok, overall atmosphere wasn’t conducive.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Perry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. 8 min walk to Vatican. Prati is a really nice area.
2024년 5월에 3박 숙박함
답변 제공: Elena Guest Relations Department 님, 2024년 5월 9일
Dear Perry,Thank you for sharing your feedback following your recent stay in the Eternal City.We are delighted that you had a very positive experience at the NH Collection Roma Centro.We truly hope to welcome you back again!Best RegardsElena Guest Relations

10/10 - 훌륭해요

Taib

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot for Holidays with Family
2024년 4월에 5박 숙박함

2/10 - 너무 별로예요

Mariariosaria

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was too small and not too clean
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved our stay. Very clean facilities. Great breakfast.
2024년 4월에 3박 숙박함
답변 제공: Guest Realtions Department 님, 2024년 4월 15일
Dear Douglas,thank you so much for choosing NH Collection Roma centro and for your lovely review about your recent stay.We are really glad you appreciate all of the services provided to you by our staff!We look forward to seeing you again in the Eternal city!Arrivederci,

10/10 - 훌륭해요

Marco

가족 여행
Ottimo hotel
2024년 3월에 1박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2024년 4월 1일
A presto Marco, e grazie,

8/10 - 좋아요

Dino 님, Bronx

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable stay with modern amenities.
2024년 3월에 1박 숙박함
답변 제공: Elena Guest Relations Department 님, 2024년 3월 20일
Dear Dino, thank you for sharing your positive comments about your stay at the NH Collection Roma Centro!We are very happy to read that you enjoyed the modern amenities and the comfort of our rooms.We look forward to welcoming you back to the Eternal City!Best regards,

10/10 - 훌륭해요

Emilie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Elena Guest Relations Department 님, 2024년 3월 20일
Dear Emilie,thank you for sharing your very positive review about your stay at the NH Collection Roma Centro!Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the NH Collection Roma Centro for another extraordinary stay.Best regards,

8/10 - 좋아요

EVA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location and staff
2024년 3월에 2박 숙박함
답변 제공: Elena Guest Relations Department 님, 2024년 3월 20일
Dear Eva, Thank you for choosing the NH Collection Roma Centro and for sharing your lovely feedback with the web community.The essence of our brand is to create an extraordinary experience for our Customers, providing a professional service every day. We look forward to welcoming you again in the Eternal City!Best regards,

10/10 - 훌륭해요

A.V.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern and stylish hotel located at the centre of Rome within walking distance from all main sightseeing destinations and also various venues (restaurants, cafes). The breakfast has got variety with the highlight of fresh pastries. The rooms are clean and spacious. Many thanks to the entire hotel staff and special thanks go to the receptionists Nella, Stefania and Sergio.
2024년 2월에 2박 숙박함
답변 제공: Elena Guest Relations Department 님, 2024년 3월 20일
Dear A.V., thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.We are happy to read that you enjoyed the super central location of the property, just a short walk from the Via Cola di Rienzo and all the main attractions.We are very thankful for mentioning Nella, Stefania and Sergio in your feedback. It is extremely rewarding for the team to get such gratitude from our Guests.Happy to know that enjoyed our renovated restaurant and the breakfast.We look forward to welcoming you soon for your next stay in NH Collection Roma Centro!Best regards,

10/10 - 훌륭해요

Cristiane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2024년 1월에 3박 숙박함
답변 제공: Elena Guest Relations Department 님, 2024년 3월 20일
Dear Cristiane, Thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.We are delighted to read you appreciated everything, especially the service we offer to our guests.We look forward to welcoming you back very soon for your next Roman Holidays!Best regards,

10/10 - 훌륭해요

Anne margaret

2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Silvia

2023년 12월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Average
Great location just 5 min from metro, excellent service and friendly staff, restaurant food not good, breakfast ok, bathroom shower leaking on the floor, disgusting. I have booked for a double bed plus a single bed when I got inside de room no single bed we talked to them but instead to change us for a proper room with a single bed they put an extra bed, a very hard and uncomfortable bed. The room I stayed on the third level very noisy no soundproofed as it was mentioned in the website I had to use ear plug for sleep. I would not stay there again.
2023년 11월에 4박 숙박함
답변 제공: Raquel Electra Robaina, Guest Relations 님, 2023년 11월 22일
Dear Guest,First of all we would like to thank you for choosing NH Collection Roma Centro for your stay in the Eternal City and for sharing your experience with us even though with a such unsatisfactory feeling.Please accept our sincere apologize for any inconveniences occurred during your stay. Needless to say that what you described does not represent daily basis standards. We are always at Guests disposal to be sure they have the best experience.We would be most grateful for any opportunity to restore your faith in our hotel and for further assistance we suggest you to contact us directly.Warm Regards,

10/10 - 훌륭해요

Izza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent!!
2023년 10월에 3박 숙박함
답변 제공: Raquel Electra Robaina, Guest Relations 님, 2023년 11월 3일
Dear Guest,thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. Kind regards,Raquel Electra Robaina, Guest Relations

8/10 - 좋아요

Stefan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is close to many attractions and sights in Rome.
2023년 10월에 3박 숙박함
답변 제공: Raquel Electra Robaina, Guest Relations 님, 2023년 11월 3일
Dear Stefan, thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.We are happy to read that you enjoyed the super central location of the property, just a short walk from the Via Cola di Rienzo and all the main attractions.Looking forward to welcoming you soon at the NH Collection Roma Centro,Arrivederci

10/10 - 훌륭해요

Nina

2023년 10월에 1박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 10일
Dear Nina,thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.We look forward to welcoming you back very soon for your next Roman getaway!

6/10 - 괜찮아요

Nicola

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Struttura nella norma, alla reception sono stati sempre disponibili, anche se durante il nostro soggiorno non sono riusciti ad aggiustare un condizionatore in una delle camere che avevamo prenotato, lasciando la camera ad una costante temperatura di 22.5°.
2023년 9월에 3박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 9일
Grazie per aver condiviso la sua opinione sul nostro NH Collection Roma Centro.Ogni commento è per noi fondamentale al fine di rendere il servizio che quotidianamente diamo ai nostri ospiti impeccabile. Ci spiace dover constatare come alcuni aspetti non abbiano incontrato le sue aspettative in occasione del suo recente soggiorno presso la nostra struttura e come, di conseguenza, abbiano generato sensazioni negative influendo sulla sua opinione generale nei nostri confronti. Le sue osservazioni sono già state condivise con i reparti interessati che applicheranno le giuste azioni correttive dove si renderanno necessarie.Ci auguriamo di poterla riavere presto come nostro ospite con la speranza di poterLa sorprendere in positivo. Grazie e a presto, Raquel Robaina

10/10 - 훌륭해요

Bhavika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So much cleaner around this area compared to the near tourist attractions.
2023년 8월에 3박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 10일
Dear Bhavika, thank you for choosing the NH Collection Roma Centro and for sharing your lovely feedback with the web community!The essence of our brand is to create an extraordinary experience for our Customers, providing a professional and courteous service every day.We truly look forward to welcoming you back soon!Arrivederci,

10/10 - 훌륭해요

Keerthi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was fantastic.
2023년 8월에 8박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 10일
Dear Keerthi, thank you for sharing your very positive comments about your stay at the NH Collection Roma Centro.Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the NH Collection Roma Centro for another extraordinary stay.Warm Regards

10/10 - 훌륭해요

Helene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with nice fitness room
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 10일
Dear Helene, thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. We hope to meet you again, kind regards,

4/10 - 별로예요

Hernan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property does not seem like an NH collection hotel. Staff appears overworked stressed rude and complaints about their management being on holidays. Elevators stopped working with us inside and staff seem to be aware of the problem

8/10 - 좋아요

LILIBETH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a comfortable stay for me, my daughter and granddaughter! The staff were friendly and helpful, accommodating to our requests.
2023년 8월에 4박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 10일
Dear Mrs Lilibeth, we are glad to learn that our staff have contributed to make your stay a memorable experience. We hope to see you soon again,Kind Regards,

10/10 - 훌륭해요

Antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you NH! Great property just far enough from the hustle and bustle but close enough at the same time!
2023년 8월에 3박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 10월 10일
Dear Guest,Thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro. We are happy to hear that you enjoyed the super central location of the property, just a short walk from all the main attractions.We look forward to welcoming you back very soon for your next Roman holidays!Arrivederci,

6/10 - 괜찮아요

Filomena 님, Miami

좋아요: 직원 및 서비스
Bathrooms are not fully updated. Showerhead was dirty (they cleaned it after I requested). Dark hallways
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Tamara

가족 여행
좋아요: 숙박 시설 상태 및 시설
Me gusto mucho la atención del personal del hotel. La comida del desayuno es riquísima e incluso tienen opciones para alergias al gluten y lactosa. Las habitaciones estaban perfectas y la cama era muy cómoda. Solo nos pareció que dos ascensores eran un poco antiguos y les faltaban ventilación. La zona donde está ubicada el hotel también es excelente ya que está cerca de todo y hay varios restaurantes cerca. Me encanto!
2023년 7월에 1박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 8월 14일
Estimado Huésped,Antes de nada, le agradezco enormemente el tiempo que nos ha dedicado en hacernos saber sus impresiones acerca de nuestro hotel y servicios prestados. Es un verdadero placer saber que considera que nuestro hotel y la atención recibida ha sido excepcional y nos alegramos al ver que nos ha valorado con la mejor de las puntuaciones.Tomamos nota de su comentario ya que sus impresiones son la base para nuestra mejora y para conseguir que la estancia de nuestros clientes sea cada vez más agradable.Estamos deseando recibirle de nuevo en nuestro Hotel.Reciba un atento saludo, Raquel Electra Robaina Tort, Guest Relations Manager.

2/10 - 너무 별로예요

Brack

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 1 night and noticed the bed sheets were not changed and there were dirty. It took the hotel close to 2 hours to come and change the bed sheets. The front desk staff was very unpleasant. Did not apologize nor was willing to accommodate in shape or form. When I went back to discuss they were not willing to listen. They just said okay with no apologies for the inconvenience. The bathroom was dirty, there were lots of ants and bugs. The AC was not working properly in the room and the elevator was way too small and does not really work properly. It takes a couple of tries when using the card and pressing the button for the elevator to function. This hotel is by far the worst hotel staff and hotel experience that I have experienced in my life. I have tried to reach out to Expedia and was unable to reach to share my experience until an email came to share my experience. I have mostly booked my hotels using Expedia in the past, however, this experience really makes me question if I should continue this in future. The pictures are deceiving and even some of the guests have mentioned the same. I have travelled with other families we had 3 other rooms and they all experienced the same.
2023년 7월에 1박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 8월 14일
Dear Brack, Thank you for taking the time to share your comment on your recent stay at NH Collection Roma Centro. We are very disappointed to hear that your experience didn't meet your expectations at all due to the service you have received. We are truly sorry that our efforts have not been paid off especially because our main goal is to provide the best customer care and to prevent possible inconvenience.We would be most grateful for any opportunity to restore your faith in our hotel and for further assistance we suggest you to contact us directly.Raquel Robaina, Guest Relations Manager.

8/10 - 좋아요

Cesar

2023년 7월에 2박 숙박함
답변 제공: Raquel Robaina, Guest Relations Manager. 님, 2023년 8월 14일
Thank you for your nice review, we are happy to hear that you felt good with us.Hope to see you soon again,Raquel Robaina, Guest Relations Manager.

8/10 - 좋아요

Juan 님, Valle de Ángeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bien, esta justo en Roma Centro.
2023년 7월에 7박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 7월 16일
Estimado Juan,Muchas gracias por el tiempo empleado en compartir su grata experiencia en el hotel NH Collection Roma Centro con nosotros y el resto de usuarios de Booking .Es un motivo de satisfacción para nosotros saber que ha disfrutado plenamente de todos los servicios ofrecidos.Como bien señala, todo de gran calidad y en el centro de la ciudad.Será un placer volver a recibirle si en algún momento decide venir a Roma de nuevo. Atentamente,Laura Stern Guest Relations

8/10 - 좋아요

habib

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place is nice and convenient
2023년 6월에 2박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 7월 16일
Dear Habib,thank you for sharing your very positive comments about your stay at the NH Collection Roma Centro.Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the NH Collection Roma Centro for another extraordinary stay.Warm Regards, Laura Stern Guest Relations

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 7월 16일
Dear Jeffery,thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. Your nice compliments on staff are a great reward to our continuous efforts to meet our Customers’ expectations.We look forward to welcoming you back very soon. Kind regards, Laura Stern Guest Relations

10/10 - 훌륭해요

Frøya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 4박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 7월 16일
Dear Guest,thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. Your nice compliments on staff are a great reward to our continuous efforts to meet our Customers’ expectations.We look forward to welcoming you back very soon for your next Roman getaway!Kind regards, Laura Stern Guest Relations

4/10 - 별로예요

Carlos

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The property has a great location but the service is terrible, starting from the moment we checked-in and Sergio (although his name badge indicated he speaks English and Spanish) he was incapable to help us in any language other than Italian. The room was Ok, a bit outdated and the walls need to new paint. Breakfast was good but they don’t even give you coffee outside of breakfast hours. I had to make friends with an airline person who was staying there and they told me that there is a special (always on) coffee machine for airline people which I could use because I wanted coffee before breakfast time.
2023년 5월에 4박 숙박함

10/10 - 훌륭해요

habib

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is clean and staff is friendly
2023년 5월에 1박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 5월 10일
Dear Habib,thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. Your nice compliments on staff are a great reward to our continuous efforts to meet our Customers’ expectations.We look forward to welcoming you back very soon for your next Roman getaway!Kind regards, Laura Stern Guest Relations

8/10 - 좋아요

Eleanor

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is good. 1 to 2 mins walk to buses and subway, and its a quite area. Lots of restaurants, shopping stores and pharmacy stores if needed.. however, I could have given them an extra stars as the front service staff assisting who can speak their language first (check-in or check-out). I felt stupid waiting in-line while other guest went straight up to them as they speak their language and while the Representative saw me waiting in-line. Its actually rude but expected as I am only a tourist.
2023년 4월에 4박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 5월 10일
Dear Eleanor,First of all we would like to thank you for choosing NH Collection Roma Centro for your stay in the Eternal City and for sharing your experience with us.Please accept our sincere apologize for any inconveniences occurred during your stay.Needless to say that what you described does not represent daily basis standards. We are always at Guests disposal to be sure they have the best experience.We would be most grateful for any opportunity to restore your faith in our hotel and for further assistance we suggest you to contact us directly.Warm Regards, Laura Stern Guest Relations

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 3월 20일
Gentile Vanessa,La ringraziamo infinitamente per il suo feedback riguardo al suo recente soggiorno nel nostro NH Collection Roma Centro.Uno dei nostri obiettivi è di far vivere ai nostri clienti un'esperienza unica ed indimenticabile.Condividerò il suo ottimo feedback con tutto il personale.La ringraziamo nuovamente e speriamo di poterla rivedere presto nella Città Eterna!Cordialmente,Laura Stern Guest Relations

8/10 - 좋아요

Joe

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 2월 21일
Dear Joe,thank you so much for the lovely review about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. Your nice compliments on staff are a great reward to our continuous efforts to meet our Customers’ expectations.We look forward to welcoming you back very soon for your next Roman getaway!Kind regards, Laura Stern Guest Relations

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 5박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2023년 2월 14일
Dear Miguel,thank you so much for the lovely feedback about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority. Your nice compliments on staff are a great reward to our continuous efforts to meet our Customers’ expectations.We look forward to welcoming you back very soon for your next Roman getaway!Kind regards, Laura Stern Guest Relations

6/10 - 괜찮아요

Flavia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione ottima! Colazione con tanti prodotti ma nessun di qualità, molto standardizzata. Junior suite nuova, peccato per la disposizione della camera, i mq in più rispetto alle altre camere suppongo siano per il corridoio all’entrata. Manca un po’ di passione in generale, è tutto sufficiente ma si potrebbe fare molto di più.
답변 제공: Laura Stern Guest Relations 님, 2023년 1월 17일
Gentile Flavia,La ringraziamo infinitamente per il suo commento riguardo al suo recente soggiorno nel nostro NH Collection Roma Centro.Siamo lieti che abbia apprezzato in modo particolare la centralità della nostra location e la qualità della nostra colazione. Le sue osservazioni saranno senza dubbio condivise con i reparti interessati con l'obiettivo di mettere in pratica le giuste azioni correttive dove si renderanno necessarie.Ci auguriamo di poterla riavere presto come nostra ospite con la speranza di poterLa sorprendere in positivo.Cordialmente, Laura Stern Guest Relations

8/10 - 좋아요

PAOLA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pulizia, colazione ricca e posizione comoda per visitare la città
답변 제공: Laura Stern Guest Relations 님, 2023년 1월 13일
Gentile Paola,la ringraziamo infinitamente per il suo commento riguardo al suo recente soggiorno nel nostro NH Collection Roma Centro.Uno dei nostri obiettivi è di far vivere ai nostri clienti un'esperienza unica ed indimenticabile.Condividerò il suo ottimo feedback con tutto il personale.La ringraziamo nuovamente e speriamo di poterla rivedere presto nella Città Eterna!Cordialmente, Laura Stern Guest Relations

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 4박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2022년 12월 30일
Dear Darlene,thank you for sharing your very positive feedback about your stay at the NH Collection Roma Centro.Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the NH Collection Roma Centro for another extraordinary stay.Warm Regards, Laura Stern Guest Relations

8/10 - 좋아요

MARCELA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property not in good condition, común areas dirty, unpainted, old.
2022년 12월에 2박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2022년 12월 30일
Dear Marcela,Thank you for taking the time to share your comment on your recent stay at NH Collection Roma Centro. We will take into deep consideration your comments we will take the appropriate measures.We consider our Guests' feedback extremely important in order to always provide a better service. We do hope to have the pleasure of welcoming you again. Kind regards, Laura Stern Guest Relations

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great and the room was beautiful. We were able to get into our room early and enjoyed several of the restaurants just a couple blocks from the hotel. What we DID NOT enjoy was being booked in an illegal taxi by the hotel staff and the being stopped by the police as we entered the airport. Unbelievable.
답변 제공: Laura Stern Guest Relations 님, 2022년 12월 5일
Dear Brian, many thanks for sharing with us your lovely feedback regarding your last stay in NH Collection Roma Centro. We are extremely happy to read that you your stay was up to your expectations and that you have enjoyed so much our location so central and close to the main attractions of the Eternal City.Furthermore we are so glad that you have appreciated the modern and comfortable rooms of our Hotel and the warm welcome of our staff always available to satisfy our Guests’ needs. We are sorry to know about the inconvenience happened with the taxi booked by our colleagues at the reception, we assure that it is a legal limousine service. After reading your comment we have contacted immediately the driver took care of your drive to the airport, who reported us that it was a normal check that police officers do, so absolutely nothing to worry about. We really do hope to have the pleasure of welcoming you soon. Kind regards, Laura Stern Guest Relations

8/10 - 좋아요

Terry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2022년 11월에 5박 숙박함
답변 제공: Laura Stern per Rocco de Pascale 님, 2022년 12월 2일
Dear Terry,thank you so much for the lovely feedback about your recent stay at the NH Collection Roma Centro.Our entire staff works every day to recreate the feeling of being welcomed into a family home for our Guests. Providing an efficient and discreet service remains a day-to-day priority.We look forward to welcoming you back very soon!Kind Regards, Laura Stern per Rocco de Pascale

2/10 - 너무 별로예요

JunCheng

2022년 11월에 1박 숙박함
답변 제공: Laura Stern Guest Relations 님, 2022년 12월 5일
Dear Cheng, we are really sorry to reads about your feedback regarding your last stay in NH Collection Roma Centro. We are disappointed to read that the service we have provided did not fulfill your expectations.If you would like to share with us more details in order to improve our service please send us an email to gr.nhcollectionromacentro@nh-hotel.com. We sincerely hope that you will give us another opportunity in the near future giving us a chance to demonstrating our commitment to serve our Guests beyond what is expected. Kind regards, Laura Stern Guest Relations

10/10 - 훌륭해요

glenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean quiet
2022년 10월에 8박 숙박함
답변 제공: Laura Stern per Rocco de Pascale 님, 2022년 11월 9일
Dear Glenda,thank you for sharing your very positive comments about your stay at the NH Collection Roma Centro.Our daily aim is to enchant our Guests and your happiness is the best reward we can receive.The whole team looks forward to welcoming you back to the NH Collection Roma Centro for another extraordinary stay.Warm Regards, Laura Stern per Rocco de Pascale