The staff at Pignetto were all really lovely - always very helpful and friendly. The room was clean, comfortable and very spacious, however it did have a bit of an odd smell when you opened the door, but it become unnoticeable after 1 or 2 minutes of being in the room so we were not really bothered. The location is very handy. Great local restaurants and cafes very nearby. Regular buses stop just near the hotel so it is easy to get around. The reception is 24/7 which seems is not so common in Rome, so this was a big plus as we arrived close to midnight. When we were dropped off in front of the hotel we were a little nervous as you are greeted by a big, heavy wooden door and not really very much to indicate that you are in the right place. But we were. We booked a room that included breakfast - I wouldn't bother in future as it was a big disappointment. The coffee was horrible - worse than the cheapest instant coffee - not what I expected in Italy, and the food was a pre-packaged croissant and pre-packaged dry bread with jam - again, not what I expected in a country that is world-renowned for its food. The juice was nice at least! Overall, the hotel was Ok, especially for the price compared to what else is available. I would stay here again as it's pro's definite outweigh it's con's.