Although the staff were absolutely amazing, the only place to cool off from the 30 plus degrees weather, was the area where you checked in where the staff were. We thought it was odd that the common place was cool but our room was hotter inside than it was outside so we did not sleep. Our fan broke, there was no air conditioning unless you booked your room with it. That was not listed on the hotel description when we booked and prepaid for the room and once we checked in, we were not able to get a room with air conditioning. One outlet in the room closest to our bed was popping out and unsafe. Our shower leaked and the bathroom floor was full of water. The water didn’t smell right, almost like the smell of urine, and our skin was itchy in the morning.
The staff was the best part, but that was the only part that I liked. Otherwise, I would not stay in this hotel again or in this part of Rome. Beware of the price listed on Expedia ( $60 Canadian) as they charged $40 for tax on top, and a European tax of €3 per person when we got there. So we actually paid $110 at the end. When I realized all these extra charges, I was still unable to cancel my booking as I had prepaid. Not impressed.