룸, 더블침대 2개, 금연, 수영장 전망 | 4 개의 침실, 고급 침구, 템퍼페딕 침대, 객실 내 금고
예약 가능 여부 확인

라마다 바이 윈덤 로마 / 베로나 여행 후기

3 out of 5
라마다 바이 윈덤 로마 / 베로나
200 S James St, Rome, NY

이용 후기

6.0
평점 10 - 훌륭해요. 705개 이용 후기 중 93개" "
평점 8 - 좋아요. 705개 이용 후기 중 184개" "
평점 6 - 괜찮아요. 705개 이용 후기 중 176개" "
평점 4 - 별로예요. 705개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 705개 이용 후기 중 138개" "

6.4/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

Barbara 님, Sandusky

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the staff was courteous and the bed was comfy, the bathroom smelled of urine
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Bobbie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and close to my jobsite.
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Kelly

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Terrible from check in experience to the cleanliness of the rooms. The rooms are humid and there is an overall feeling of dampness. You can actually smell the dampness The bedding was dirty with what could only be described as dried vomit. The shower doesn’t drain. There is just a rundown, lack of proper care and maintenance feel to this place.
2024년 5월에 2박 숙박함
답변 제공: Mike Islam GM 님, 2024년 5월 21일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Tyler

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Mike Islam GM 님, 2024년 5월 2일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not exceed your expectations. Here at Ramada, we continuously strive to meet your needs and expectations. We do hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Clarian 님, Rochester

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 5월 1일
Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience at our hotel. We enjoyed having you stay with us and hope to see you again soon!

2/10 - 너무 별로예요

Wendy

연인과의 여행
별로예요: 편의 시설/서비스
This is an old hotel. It smells clean but my socks were quite dirty from the floors in our room. Not worth the money. Staff was okay.
2024년 4월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

john

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty rooms, had a change rooms in the middle of the night due to a water leak. At 8 am our neighbor, who apparently lived at the hotel, started blaring music which could be heard clear as day due to the super thin walls. Front desk knew nothing about the area and recommended a restaurant to us that was out of business. Literally boarded up. He said it was “the most popular restaurant in town”
2024년 4월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that due to a plumbing issue we had to move you during your visit and that your neighbor was inordinately loud. We do apologize for any inconvenience you experienced. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 - 너무 별로예요

Jacqueline

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely ateotious discusting dried bloon in my room molded tiles in bathroom stunk to high heavens floor sticky
2024년 4월에 2박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

carl

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Ramada, we continuously strive to meet your needs and expectations. We do hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Steve

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were given the key to a room already occupied. The room smelled. The microwave didn't work properly. The shower temperature went ice cold without warning. And the drain regurgitated brown water.
2024년 4월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 15일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Lorrayne

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sooooo old and in absolutely TERRIBLE CONDITION 😳😩 Looked nothing like it was portrayed on the website ‼️
2024년 4월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 9일
Thank you for taking the time to leave feedback regarding your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 - 별로예요

Marissa

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not a family friendly hotel. Our room was very dirty and the comforter had many stains on it. Will never stay here again.
2024년 4월에 2박 숙박함
답변 제공: Mike Islam GM 님, 2024년 4월 9일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Juan

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 3월 26일
Thank you for taking the time to leave a review. We are happy to hear that you had a pleasant experience with us and hope that you come and visit us again!

2/10 - 너무 별로예요

connie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I did not stay at this property after I was approached by two different people from the streets, asking me for money while I was unloading my car. One of the individuals then walked into the the hotel in the rear of the building, after I gave a No for an answer. Did not feel safe here.
2024년 3월에 1박 숙박함
답변 제공: Mike Islam GM 님, 2024년 3월 18일
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 - 좋아요

Francis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ramada Rome
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

valerie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible looking. Run down. Think people live there. Never walked into room. Got scared after check in and even though I literally went to my car and went back into lobby and said it was too unsafe and dirty the man would not refund any part of the money paid. I NEVER even walked in room and had key 10 mins and he would not help me out!! Absolutely terrible!
2024년 2월에 1박 숙박함

4/10 - 별로예요

Meredith

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty. Stains on comforter. Dirty floors. Garbage under the bed. Mold in shower.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

andrew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Jeremy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Next to busy road. Noisy all night. People screaming and picking from dumpster outside. No coffee. No breakfast. Expensive for the lack of amenities
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I went to have a shower, the shampoo bottles were half full which means the maid didn’t replenish them. Also there was no Kleenex in the bathroom. The maid also didn’t clean our room when we left, we came back to our garbage still full and no clean sheets/towels. There was very little staff and they were hard to find so it was difficult to speak to someone to resolve these issues.
2024년 1월에 2박 숙박함
답변 제공: AD 님, 2024년 1월 21일
Thank you for taking the time to share your experience with us. We appreciate your feedback and taking the necessary precautions. We hope to have the pleasure of welcoming you back soon.If you have any further feedback or suggestions, please do not hesitate to reach out to us. We are always looking for ways to improve our guests’ experience.Best regards, Ramada INN.

2/10 - 너무 별로예요

KM

출장 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Was not happy with the front desk. I have been staying here for weeks during the week due to my job. I was booking my stays thru Expedia. This time the Expedia site was down. So when I called the front desk they gave me a rate which wasn't as good as Expedia's. However, when I arrived to check in the rate was incredibly higher yet. When I asked to speak with a manager I was told that there wasn't anyone on duty that could help me at that time. I would not come back and stay here however I needed too due to my job. Hopefully this stay is better then the last.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

John

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was very dirty. Rooms had mold in the bathroom. Sheets on the bed were dirty with whatlooked like blood stains and the chair was dirty and fabric coming off.

4/10 - 별로예요

Lauren

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Paragbhai

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Sherri

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unsafe property. I was afraid to get out of my car. There were rodent traps all around the building, and some people going through a dumpster. No communication from front desk or management even though I left multiple messages. I left and went to a different hotel.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Lucia

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a hard time going around, many corridors and doors. Was expecting a different kind a building like other Ramada hotels, cleaning needs improvement
2023년 11월에 1박 숙박함

4/10 - 별로예요

John

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Jeremy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Biohazard - SEE PHOTOS
Biohazard. It looked like some spluged on he bedside light. I was scared to call the front desk because the phone looked like it hadn't been wiped off since Obama was in office. I'm pretty sure there was a pubic hair stuck to the #3 button
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Allan

연인과의 여행
좋아요: 직원 및 서비스
Property was very dated. Bathtub was dirty. Staff was pleasant and accommodating.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Caroline

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Need some love and very noisy
2023년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Creepy neighborhood.
This place gets two stars only because the room was large and clean. The rest was weird. Poorly marked office, rude clerk. The entry around the back was not easy to find and the hallways and ground were simply creepy. Also creepy was the neighborhood. I walked to a restaurant and was accosted by a psychotic woman. On my way back I watched a junkie get arrested in the drug store across the street. I also notice that it seemed to be in a high drug using area with junkies on bicycles all around.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Britt

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Filthy hotel, bugs everywhere. The floor was sticky, the entire bathroom was not cleaned. It looked like no one has EVER cleaned this place. The only good part of this hotel was the Denny's attached to it. Bad part of town.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Donna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a great choice
The nicest thing I can say is that the bed was comfortable. The common areas of this hotel were filthy. When we awoke in the morning, there was no hot water for showers or washing up. There was no one answering calls and no one at the front desk to address my concerns.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Georgyann

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
DISGUSTING!!
I booked on Hotels.com and booked a Queen Double Suite Room that was advertised. This room was priced slightly higher than the Queen Double Room. I understood that I would have to pay $25 extra because of my pet. I called the hotel to confirm my reservation/room. Not once did he mention on phone that they DO NOT have SUITES. I get to the hotel and was inform by desk clerk don't know why that's on website when we DO NOT have SUITES. I said okay fine, I 'll take Queen double for the lower Price. He then informs me it's the same price. really because it wasn't on website, but nothing I can do. I'm there its already 11pm and raining and me and my dog were tired. So he says I have to give you Pet room. Now what does that mean? Oh I found out. It's a disgusting nasty old out-dated room. I was so disgusted. I did not want my dog to even walk around on that floor. Luckily he is a Chihuahua so I was able to confine him to the bed the entire time. He only got down to eat and right back on bed. I didn't even want to take shower, I wore (as I do in hotels) my waterproof slides. Also was sooo happy I (as I often do with these lowbudget hotels) brought my own Sheets and Comforter to put on the outside of the bed. I only stayed there because the hotel I usually go to was booked and they was only one close enough that accepted Pets. I even left the night before Checkout I was so over that hotel/room. I pray never have to use them again!
2023년 10월에 3박 숙박함

4/10 - 별로예요

elizabeth

The rooms were clean and beds comfortable but the outside areas were rundown and people were smoking in outside areas.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Alida M

연인과의 여행
Personas hablando muy fuerte y fumando cerca de mi habitación,todo el humo entró a mi habitación
2023년 10월에 1박 숙박함

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very courteous and welcoming. Room was in good condition. I had a problem with the coffee pot and they replaced it with no hassle. Would stay there again.
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Seth

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroachs and would give my money back
2023년 10월에 1박 숙박함

4/10 - 별로예요

James 님, Memphis

별로예요: 직원 및 서비스
Asked for replenishment of supplies like toilet paper, etc. And no one did squat
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unsanitary conditions
Booked the Ramada by Wyndham in Rome NY for my adult daughter and her friend for 9/23/23 for a visit to Turning Stone Casino. When my daughter checked in, she immediately noticed that the hotel appeared unsafe. There were several hotel guests screaming and arguing with each other at the entrance of the hotel. There appeared to be a homeless person living in the hotel parking lot next to the dumpster. The common areas were dirty, with stains and dead bugs in the hallways. Their guest room was dirty and foul-smelling. The bedding and pillows were stained yellow. The floor was visibly dirty, stained, and sticky. The bathtub had black stains all over it. My daughter spoke to the front desk about the conditions of her room and they told her there was nothing they could do. She then informed them that she could not stay there under those conditions and requested a refund. She was onsite for only about 15 minutes between check in and check out. They declined to issue a refund. I also contacted the owner directly and he declined to issue a refund.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Charles

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I want a full refund, this place was terrible! 1. Dirty floors, 2, no bath mat, 3. ceiling had water damage, 4. lampshade broken, 5. dirty tub, 6. spider webs behind curtains towards the floor, 7. no complimentary coffee or drinks, 8. no continental breakfast, 9. tv out of focus-not HD, 10. bathroom so small couldn't undress or dress in it, 11. nightstand lights had 75 or 100 watt, blinded you!! Coming back home from New England stayed in a Hampton by Hilton in Victor NY for less money and every thing about it was a CLASS ACT!
2023년 10월에 1박 숙박함

4/10 - 별로예요

Kristine

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
During a 4 day stay, there was only 1 cleaning of room and only when I requested. I am willing to keep towels for a few days, but do expect bathroom to be cleaned and resupplied daily. floor was swept only when I requested on 3rd day. Comforter on bed had a large stain which I reported but comforter was not changed. Very disappointing facility and service for a Ramada Wyndham.
2023년 10월에 4박 숙박함

8/10 - 좋아요

Norma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

James

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함

4/10 - 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bed very uncomfortable, a/c very loud , tv didn’t work 😡
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Pascual

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, old, smells bad
2023년 10월에 1박 숙박함

8/10 - 좋아요

Esteban

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience, nice night.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Mary

별로예요: 숙박 시설 상태 및 시설
Never again
Guess I should’ve paid more attention to the reviews. The lobby was dirty and hotel in general was in disrepair. Bathtub looked like it was patched with JB Weld and the faucets were awful. We will pass on this hotel in the future.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Marianne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함