로즈몬트 리조트

"식사는 깔끔했고 바로 해주는 오믈렛이 좋았습니다."

"주차장은 없었고 청소가 미흡했지만 전반적으로 좋았습니다"

"Excellent people, service, view, location. I didnt sit on the couch in my suite room because I didnt feel it's clean enough. But I understand that it's not easy to maintain fabric couch clean. I will definitely come back to this place for my visit Downtown Chicago next time."

"조식부페에서 동양식도 좀 이었으면 좋겠습니다"

"I don’t want to waste too much energy complaining, but this was too basic and unacceptable to ignore. The weather was cold, so I tried to use the heating in the room, but it was not working. I was told it would take about 30 minutes to fix. However, the room stayed cold all day, and even by check-out the next day, it had still not been fixed. Honestly, I don’t think it was because it could not be fixed. It felt like nobody actually came to the room or took the issue seriously. The only real advantage of Hilton Chicago O’Hare is that it is the only hotel inside the airport. But this “only hotel” position seems to have created a very poor service attitude. Until check-out, nobody apologized, showed concern, or even said a simple sorry. I have known Hilton as a respected hotel brand, so this experience was very disappointing. Next time, I would rather recommend staying at another well-known hotel near the airport, even if it takes 5 more minutes, if they have better service and a better attitude. Also, I was told the shuttle bus runs only once every two hours. We had four suitcases. Is it really reasonable to tell guests to wait two hours or just take a taxi? Privilege should create better service, not arrogance. I hope Hilton management seriously reviews this."

"환상적인 위치에 합리적인 가격. 리버뷰로 선택했는데 대만족했습니다."

"코지한 객실과 욕실이 맘에 들었지만 시내에 위치하다보니 밤엔 차 소리가 좀 시끄럽게 들리긴 합니다. 화장실에 난방이 안되어 좀 추웠지만 방에는 히터가 윗쪽에 위치해서 조용하고 잘 작동합니다. 직원들도 친절하고 1층에 있는 식당 겸 스포츠 바의 음식도 괜찮았습니다."

"깨끗한 객실에 만족합니다"

"얼리 체크인은 추가 비용이 필요하고, 1층 보안요원에게 팁을 주고 짐을 맡길 수 있습니다. 프론트와 룸서비스에 매우 만족했으며, 10월에는 수영장 이용이 호텔 선택에 중요한 요소였기도 했지만 사용하지 못하였던 점이 아쉬웠습니다. 그 외 위치적으로 너무나도 훌륭하여 마라톤 전에 도보로 너무 많은 곳을 다녔다는게 함정이라면 함정이겠네요 :)"