6 개의 바/라운지, 스윔업 바, 풀사이드 바, 비치 바
예약 가능 여부 확인

바이아 프린시페 그랜드 자메이카 - 올 인클루시브 여행 후기

4 out of 5
바이아 프린시페 그랜드 자메이카 - 올 인클루시브
Salt Coppers Villa, Runaway Bay, Saint Ann

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 2634개 이용 후기 중 872개" "
평점 8 - 좋아요. 2634개 이용 후기 중 675개" "
평점 6 - 괜찮아요. 2634개 이용 후기 중 442개" "
평점 4 - 별로예요. 2634개 이용 후기 중 275개" "
평점 2 - 너무 별로예요. 2634개 이용 후기 중 370개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Natalie Simone

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I usually enjoy my stay at Bahia but this trip I was disappointed . I went with my mom and my sons. One day we leave the hotel to visit family and my son forgot his wallet in his room. When we returned to the hotel the son got alert from his bank that fraudulent charges were made on his card. One of the hotel staff apparently stole my son’s card information and used it . He reported it security, they have him wrote a statement and told him to report it to the local police department . They also told him they would follow up about the investigation . No one followed up and it’s ridiculous they would even suggest he reported it to the local police department when he is not even a resident of Jamaica . I felt the incident was handled very poorly. Secondly , the shower in my oldest son room was not working properly it flooded water on the floor . He reported it and no one came to fix it . Other than those two issues our stay was great.
2024년 5월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 27일
Dear Ms. Natalie Simone,Thank you for your feedback.We sincerely apologies for the noted concerns which does not reflect the quality that we exhibited for many year.Any incident on our properties is handled according to strict protocol, including referral to the proper Managers for investigation.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards, Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

Valerie Gail

연인과의 여행
Check in was an absolute mess the lady purposely wrote the wrong room number on our package but after that the resort was ok.
2024년 5월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 27일
Dear Ms. Valerie Gail,Thank you for your comments.Please accept our apologies for the concern noted and rest assured that we will do our best to improve in such area because our guest satisfaction is our top property.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Khari 님, Yonkers

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great overall experience. Lots of things to do on the compound and around the area. The daily events are so much more with the bangs and musicians. Karaoke was so much fun. There are things to do for the adults Abe also for the little ones. A separate kiddie water park was a big plus. More than enough places to eat, food was good. The staff and hotel personnel’s are really friendly and nice. Rooms are big and spacious. Definitely would give an A.
2024년 5월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 27일
Dear Khari,Thank you for your comments.We are delighted to read that you had a Great experience at our hotel.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

feiona

좋아요: 청결 상태
Nothing
2024년 5월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 27일
Dear Feiona,We appreciate your feedback.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.We hope you come again to enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent

2/10 - 너무 별로예요

Pamela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would never stay there again
2024년 5월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 24일
Dear Ms. Pamela,Thank you for sharing your ratings.Please accept our sincerest apologies for any inconvenience that you may have faced while with us.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. We hope you come again to enjoy our new and improve services.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Audrey Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 9박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 24일
Dear Audrey Marie,Thank you for your ratings. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

6/10 - 괜찮아요

Janakeesan

Noisy
2024년 5월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 23일
Dear Janakeesan,Thank you for your feedback and rest assured that we will do our best to improve in that area.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Nicole Maria

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 21일
Dear Nicole Maria,Thank you for your feedback.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Jorge 님, Vega Alta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 22일
Dear Jorge,Thank you for sharing your ratings with us.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Kind Regards,Melissa BurrellGuest Relations Agent.

4/10 - 별로예요

Kathleen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The unprofessionalism of the workers was astounding. The flirting of staff with guest - minors included -is next level disappointing. Food, particularly at the restaurants where you had to make reservations, was absolutely disappointing. This hotel needs some good chefs. At every restaurant, the food is the same with a slightly different presentation - not even the alcohol was good. But my 18 year old son met some cool people. I will not return to this property. It’s not worth the money.
2024년 5월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 22일
Dear Ms. Kathleen,On behalf of our team, we thank you for sharing your vacation experience at our hotel.Hope you understand that based on your comments we wanted to state that Bahia Principe Hotels & Resorts takes any allegations as the one you stated in your review very seriously and our company does not tolerate any forms of inappropriate behavior. We are a family-owned company and have always strived to create a safe and welcoming environment for all our valued guests.Should a guest ever feel an employee or fellow guest has exhibited any unwanted behavior, we strongly encourage them to immediately come forward and ask to speak to an on-property manager who can address and document the situation accordingly.It is extremely important that we learn about these types of situations while a guest is still vacationing with us to correctly activate the protocols we have in place.Kind Regards,Melissa BurrellGuest Relations Agent

8/10 - 좋아요

Nargis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
For the first time every thing was excellent
2024년 5월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 21일
Dear Nargis,We are thrilled to know that everything was excellent.Warmest Regards,Melissa BurrellGuest Relations Agent.

4/10 - 별로예요

Kevin Ian

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 직원 및 서비스
Never again going to this hotel. Stay In Montego Bay Area
2024년 5월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 22일
Dear Kevin Ian,We appreciate you taking time to express your comments about your stay with us. We must apologies for not being able to exceed your expectations at this time during your vacation.We hope you will come again to enjoy our new services.Warmest Regards,Melissa BurrellGuest Relations Agent.

4/10 - 별로예요

tenielle

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I would never stay there again. I have been to Jamaica many many times and this was by far the worst hotel stay
2024년 5월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 21일
Dear Tenielle,Thank you for your feedback.Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We have forwarded your comments to the General Management of the resort and rest assured we will be constantly striving to the excellence in our services.We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Kind Regards,Melissa BurrellGuest Relations Agent.

8/10 - 좋아요

Sherma

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our short stay there. Food was okay and drink were jast basic. Everything other than Jamaican rum, you would have to pay. 7.5 out of ten. Id like to come back with our kids for a longer time
2024년 5월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 17일
Dear Sherma,Thank you for sharing your feedback.It is a pleasure to read that you enjoyed your short stay.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Kishon 님, Montego Bay

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was great
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 15일
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 - 훌륭해요

Andrew

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The environment of feeling im in paradise
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 14일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 - 괜찮아요

Simone

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property and services were excellent except for the constant hounding of sales pitches from staff. We had to hide away from the lobby area to avoid being stopped by staff trying to sell us time share or other products.
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 15일
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

2/10 - 너무 별로예요

Mubena

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was robbed by the cleaning lady for $100
2024년 5월에 6박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 15일
Dear Guest, We regret deeply the concerns noted in the review and would like to extend our sincerest apologies. Guest safety is our top priority. Any incident on our properties is handled according to a strict protocol, including referral to the proper Managers for investigation. We want to ensure that our guests have a relaxing and enjoyable time with us. Nevertheless, we would like to assure you that your concerns have been taken very seriously and corrective measures have been made where necessary. May I use this opportunity to thank you again for choosing Bahia Principe Jamaica Resort, to be your holiday destination in the Caribbean.Warmest Regards,Kimberly Watson

8/10 - 좋아요

Junior

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 13일
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 - 좋아요

Stefani Marie

2024년 5월에 6박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 13일
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

4/10 - 별로예요

Maria

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The roof in the room was leaking and also on the hall, under the bathroom sick and the jetted tab was not working properly, the towels are old and the room was smelly like sewer, I can’t even sleep with the smell.
2024년 5월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 15일
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 - 좋아요

Garfield

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the convenience of everything
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 13일
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 - 훌륭해요

Joel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 10일
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 - 괜찮아요

Melecia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although I had a decent time, the property needs to be renovated. The bathrooms had mold due to no ventilation in it and even without opening the balcony doors mosquitoes were finding their way into the room. For such a big hotel there was limited elevators. Another thing is the restaurants should change their table cloths after each guest especially if its dirty or have holes in it. The pillows placed for guests to sit on where dingy, dirty, and stained as well. The pool area was enjoyable but the beach area had lots of seaweed and was very rocky, so not very enjoyable. The wifi connection was horrible throughout the whole facility except when in the lobby and the 2 telephones in the room were not working for my short stay there. The overall stay spent with family was decent despite these decrepencies.
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 10일
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

4/10 - 별로예요

Kimoy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room key did not work, majority of the time the key stopped working and I was locked out and waiting long for help to arrive. The door also stopped closing and I would come back to an open room. I felt unsafe as I slept at night. I was in the room and someone opened the door without knocking and ran away when my personal alarm went off. The bathroom was filthy. The shower head looked like pure mildew was on it. The room smelled so bad I couldn’t wait till my stay was over. The balcony drape was dirty, the room was dark, the phone receptor smelled so bad I nearly vomited afterwards, there was a stain on one of the throw pillows since I arrived and it was never cleaned, they kept remaking the bed with the same dirty throw pillow every day. The safe didn’t work. The food was the same at all the restaurants I went to. After the 3rd restaurant I gave up going to the others because everything you’re getting there is the same exact food served at the buffet. The restaurants were suppose to be specialty but there was nothing authentic. The food was mostly the same everyday at the buffet. The options offered were not well prepared and again had no authenticity. If you’re offering dishes from other cultures more care should go into making those dishes. The only thing nice about my stay was the view. This unit severely needs deep cleaning. Guest should not have to pay for an all inclusive vacation to live 2 weeks in less than comparable cleanliness they have in their own home.
답변 제공: Guest Relations Agent 님, 2024년 5월 10일
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had excellent service. We had a problem with our room and it was immediately taken care of. We seemed to always have the same bartender at the pool bar and he always made sure our family was hydrated as needed. All the servers in the buffet we wonderful to us and our kids. The only downside was the Knife. We had to wait also two hours for our food to come out and once it did it wasn’t good.
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 10일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

10/10 - 훌륭해요

Kenisha

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So far 3 stays in 3 years … need I say more . Staff so awesome and attentive … entertainment crew best I’ve seen yet on resorts… food exceptional ! I love that no matter your age you fit this resort . Love it
2024년 2월에 3박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 9일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 - 괜찮아요

Rachel

별로예요: 직원 및 서비스
2024년 5월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 10일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 - 훌륭해요

Ivin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great overall
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 9일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 - 훌륭해요

Austin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is great and their staffs are very kind and respectful.
2024년 5월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 9일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 - 훌륭해요

Junior

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 9일
Dear Guest,Thank you for your ratings. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 - 괜찮아요

Rajene

아이를 동반한 가족 여행
Lighting was terrible, water issues, wrong beds in room and desk did not accommodate changes. Restaurants close at random times so hard to get the all inclusive food
2024년 5월에 5박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 8일
Dear Rajene,Thank you for your feedback.Please accept our apologies for the noted concerns.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.We hope you give us another opportunity in the future to host you because we know you will enjoy our new and improve services.Kind Regards,Melissa Burrell

4/10 - 별로예요

Ava

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s not clean, floors are sticky and if you walk barefoot your feet will turn dark and dirty. No one cleans the bugs around the floors, you have very limited options to eat and drink if you stay at Grand Principe. Staff are forgetful and when you request something, it takes them forever to get it. Poor quality food. It’s not fresh. Beach is not good, one side is fully stony and the other side is so small and crowded. General experience is bad. Definitely don’t recommend
2024년 5월에 3박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 8일
Dear Ava,Thank you for your feedback.We sincerely apologies for the noted concerns. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Regards Agent.

8/10 - 좋아요

Ashley Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and I had a wonderful time here in April. The food was good and the pools were great. The beach was steps away and amazing. The resort was clean and felt safe as well. Staff and servers were all helpful and great. Omar lynch was very helpful with any questions or concerns that we had regarding our stay. He was very approachable and does an amazing job.
2024년 4월에 7박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 8일
Dear Ashley Ann,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. Warmest Regards,Guest Relations Department.

10/10 - 훌륭해요

Nathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay and recommend to others.
2024년 4월에 6박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 8일
Dear Nathan,Thank you for enjoying your stay and for your recommendation.Kind Regards,Melissa Burrell

6/10 - 괜찮아요

KATHERIN 님, Brooklyn

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
A la carte restaurants were terrible. Waited 1 hr to get cold food in 3 restaurants. Orquídea was the only good restaurant, food was great. The room was very outdated and the pool was always packed. Staff were rude. Bad experience overall.
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 3일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 - 훌륭해요

LeKeysha Taun Joyner

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property was great however I had to ask for washcloths and I had to ask if my bed would be made and I had to request garbage bags for the trash can but sadly I had to ask for my floor to be swept and mopped the same dirt was on the floor from the day before. Sad… beautiful hotel staff was nice food selections were great!!!
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 3일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 - 훌륭해요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent ocean view, great snorkeling, great food options
2024년 4월에 7박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 3일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 - 좋아요

Randall

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need maps. We had an air conditioner issue then were moved. Not having room service was terrible
2024년 4월에 7박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 3일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 - 훌륭해요

Zacharie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Variety of choice that we have for food and beverage.
2024년 4월에 5박 숙박함

8/10 - 좋아요

Gareth

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Love it
2024년 4월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 5월 8일
Dear Gareth,Thank you for your feedback. We are thrilled to know that you loved your stay with us.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa Burrell

8/10 - 좋아요

Craig

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Some of the staff members have too much attitude
2024년 4월에 10박 숙박함
답변 제공: Melissa Burrell 님, 2024년 4월 30일
Dear Craig,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Please rest assured that we will improve in the area that you brought to our attention.Once again, we thank you for selecting us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Marci

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an awesome stay at this hotel. The staff was very friendly and accommodating. The food was good.
2024년 4월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 4월 30일
Dear Marci,Thank you for your comments.We are thrilled to read that you had an awesome stay at the resort.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 - 괜찮아요

Kayli

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
It was a nice resort but we won’t go back. The rooms and bathrooms could be cleaner. The staff was really nice to you if you tipped them good if you didn’t they weren’t as friendly. They weren’t as organized as some of the other resorts I have been to. There wasn’t a lot of beach that you could hang out at and they shut all the bars and pools down at 6pm.
2024년 4월에 7박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 4월 29일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 - 훌륭해요

Alda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and environmentally friendly
2024년 4월에 4박 숙박함
답변 제공: Melissa Burrell 님, 2024년 4월 30일
Dear Alda,We are delighted to know that you enjoyed you stay.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 - 훌륭해요

Omanice

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the property, however there were a few things that we noticed. When we entered our room, the room still have half opened bottles of soda from previous vacationers in the refrigerator. Also, the towels we had in the bathroom were stained and the dresser was missing the front panel and handle. We also experienced no blankets, ice buckets or the ceiling fan had so much dust on it. There were also not enogh wall plugs by the bed. My husband had to get up out of the bed everytime he phone rang while it was on the charger by the TV. There was no bath soap in our bathroom as well in which i had to call for. We arrived on a Wednesday at 6pm and there was limited options for dinner. I enjoyed the buffett was a bit taken back by an island resort requiring sleeves for men in the informal buffet area. My husband was unable to eat because he was turned away. I guess as a vacationer i shouldve paid more attention to dress attire but it seems like a odd request for a island that leads with relax environment. Out side of that, all of the reservation restaurants required pants, which again seemed odd for a island that almost ranging 90 degrees in April. We enjoyed the music from our balcony but was taken back that it went loudly until around 1am. Seems like that should be moved away from the rooms so guests who like to turn in early. Additionally, the elevator was broken and we had to use the staff one to get to our room. Overall nice cosmetically but need some work.
2024년 4월에 2박 숙박함
답변 제공: Melissa Burrell 님, 2024년 4월 30일
Dear Omanice,Thank you for your feedback.We sincerely apologies for the concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 - 훌륭해요

Vicki

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone at this resort were so friendly except for the restaurant Dolce Vita. They were rude and unfriendly unless you were a privilege member. The food at Piscis, The Round Table and the main buffet were amazing. Everyone at the resort are always cleaning. Our room and balcony were absolutely stunning! I can't wait to go back!
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 4월 29일
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

6/10 - 괜찮아요

Rachel

2024년 4월에 5박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 5월 18일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 - 훌륭해요

Aritee 님, Ozone park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel bahi was exquisite No complaints Perfect get away
2024년 4월에 4박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 4월 29일
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 - 좋아요

Donato

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We really loved the different restaurants. Did NOT love the water area…lots of coral and not able to go far out…and next to a nude beach which was annoying, ain’t nobody need to see that. The shows in the evening were great, room was clean and nice but the beds are absolutely AWFUL - in major need of upgrade. Property is very lovely, lots of options for hanging out in the evenings.
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Agent 님, 2024년 4월 29일
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson