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“Solo trip and one night stay! People were friendly and the hotel seems to be trying to improve! Beer is Excellent…”

“After reading how in the ghetto's in Africa, you have to be careful if you are white. We decided it was near airport as stated, but in a shanty town that was with even driving 10 minutes off the main road. There were no restaurants near, if we went out, we would have had to have an escort. The young woman in charge looked at us as if we were strange due to the fact, after seeing the location, we backed out of staying in the motel. It was the best home or business in the area that we saw. But...

“It was NO way a 3-Star hotel. ”

“I had a very nice stay at Step Apart Hotel. The hotel was very clean, comfortable, and well maintained throughout my stay. The staff was extremely friendly and welcoming, which made the experience even better. A special thank you to Fabrice, who was incredibly helpful during my time there. He assisted me with getting around the city, answered my questions anytime I needed help, and made everything feel easy and stress-free. The cleaners also did a great job and came every day to keep...

“Here are a few issues I had at the apartment 1. Noticed the door at the living room is always opened and a staff member can just barge in. It was like the living room is an extension of their office. I didn't appreciate it and tried enforcing privacy at some time and was told to just focus on my room. 2. I constantly had to remind the manager about internet disruption, electricity getting exhausted. If you are a business person, I would not recommend this apartment. 3. Janvier is a nice guy....

“They put me in wrong house No reception wrong address ”

“It is not suitable for travelers. It is an old house converted in short stay, I had to leave my car outside scared that it could be broke in. I would not advise anyone to go there, it is very old. ”

“The property is well maintained and conveniently located just a short walk from the Musanze bus terminal. The staff is friendly, knowledgeable and very helpful. The food prepared by the guest house cook was excellent! Our only concern was the lack of hot water in the shower, but that may have been due to the fact that we didn't know to plug in the water heater.”

“Good”