“The worst customer service we have ever experienced at a resort. The property itself is fabulous, but unfortunately, the service was so poorly managed that we would never return.
We had an oceanfront room directly in front of a wedding, which we had absolutely no issue with. However, the band was so excessively loud that our entire room vibrated for hours. When we raised the issue, the hotel showed virtually no concern and made no meaningful effort to accommodate us.
The service issues extended...
“The worst customer service we have ever experienced at a resort. The property itself is fabulous, but unfortunately, the service was so poorly managed that we would never return.
We had an oceanfront room directly in front of a wedding, which we had absolutely no issue with. However, the band was so excessively loud that our entire room vibrated for hours. When we raised the issue, the hotel showed virtually no concern and made no meaningful effort to accommodate us.
The service issues extended...
Victoria