Our check in process was timely, but when we got to our room on the 7th floor with our luggage, the door wouldn’t unlock. So after 2 trips down the elevator to the front desk, maintenance person was sent to try to fix the door. After that didn’t work, our 3rd trip down, we asked for a different room. Would have been nice to have gotten a couple of drink vouchers for the 30+ minutes wasted just getting into our room. And it was very late in the day. Otherwise, the hotel is lovely, upscale, wonderful location.