솔트레이크 시티, 솔트레이크시티의 스파가 있는 리조트 및 호텔

“첫도착시 도어맨,벨맨은 매우친절하여 자시간운전의 피로를 풀수있었지만, 객실샤워실 컵이 파손되어서 난 입술을 다쳐 피가났고, 늦은시간이라도 직원에게 항의했지만, 직원은 내게 사과도없었고, 내상태에는 관심조차없었다. 다음날 다시 항의하자 총지배인은 당일 근무가아니라하더니 홀담당 매니저가 내게 100불을 준다했다. 나는더 기분이 안좋았다., 총지배인이라는분이 결국 나와서 진심어린은 사과와함께, 내상태를 체크해주었고, 우리의 뜻깊은 여행을 망칠까 걱정해주며 본인이 해줄수있는 성의 표시를 다해주고싶다고했다. 행여라도 전달과정이 제대로 이뤄졌는지 확인하기위해 한국인 직원을 보내주는 배려도 감사했다. 1년전부터 준비했던곳이라 기대가 너무컸나보다. 역사있고 기풍있는곳이라 서비스도 그만큼 깊을거라생각했는데, 초기대응하는 직원들의 서비스가 실망스럽다. 다친상처는 다행히 잘 아물었지만 마음의 상처는 오래갈듯하다. 하지만 마지막까지 최선을다해 배려해주신 총지배인님께 감사인사를남기고싶다. 다시방문한다면...

“Very comfortable, nice staff, will stay again.”

“Absolutely wonderful place to stay very homey and comfy. The host was very kind and breakfast was absolutely phenomenal. ”

“I’ve stayed all around Midway and Heber, but I always end up staying Zermatt! I can’t say enough about this resort! Top Notch Spa, Amazing dining choices, and the staff is always stellar! Two Thumbs and HUGE smile up!”

“Clean room, food was fantastic, staff was friendly and helpful! Valet was so convenient! ”

“We had an amazing stay! The room was spotless and still felt cozy and comfortable. The beds were comfortable (even the Murphy bed!) as well as the chairs and couch, which is always a BIG plus for us. We enjoyed the fireplace in the living room area and the bedroom. The breakfast buffet was one of the best we have ever had. We chose to self park in the garage and it was easy breezy to get in and out and we even had an elevator located close to our room that took us to the garage (which is...

“Increíble ”

“The rooms were clean and the staff were so attentive and helpful. Staying at the Waldorf was the best hotel experience we have had.”