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“Unfortunately, my experience at El Valle Lodge was disappointing. From the moment we arrived, I felt that the treatment we received was not welcoming. We were made to feel as though we didn’t belong there, which was especially upsetting because we were simply vacationing in our own country. I was also surprised that basic amenities such as coffee and even ice came at an additional cost. For the price of the stay, I expected a more welcoming experience and better attention to the comfort of...