Thank you for choosing to stay at the Four Points by Sheraton Hotel & Suites San Francisco Airport and providing your honest feedback on this survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to South San Francisco.

Thank you Seung Woo, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Four Points by Sheraton Hotel & Suites San Francisco Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Hotel & Suites San Francisco Airport and we hope you choose to create more memories here whenever your travels bring you back to South San Francisco.

Thank you for choosing Four Points By Sheraton Hotel & Suites San Francisco Airport for your trip to the Bay area. We are glad to see you enjoyed your stay with us. We appreciate your feedback and hope to welcome you again soon! Yours in Hospitality, Rhodora Escobar, General Manager

Thank you for the 5-star rating! We're happy you enjoyed stay with us!

Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us. Your 10point rating mean a lot to our Four Points team!

Thank you for the 5-star rating! We hope to see you again soon!

Thank you for your kind words. We’re grateful to have you as a valued guest.

Thank you for taking the time to share your thoughts.

We appreciate your feedback and are delighted to know you enjoyed your stay with us.

Dear Raul, Thanks for sharing your feedback with us. We really appreciate your time and business. Your feedback has been shared with our leadership to place necessary guidelines to prevent it in the future. Thanks again for sharing your experience with us and we are looking to change your opinion on your next visit. Thanks

Dear Ingrid, Thanks for choosing to stay at Four Points by Sheraton. Providing the highest level of hospitality is our top priority. And we do apologize for the inconvenience occurred during your stay especially that noise disturbance due to the kids above your room. I'm glad that the FD was able to talk the occupants above but again accept our apologies because you still had to go through all the trouble. Your feedback is shared among the team so necessary guidelines can be reviewed to prevent issues like this in the future.

Dear Lanina, Thanks for sharing your feedback with us. We will surely share your feedback with the leadership to consider your requests.

Thanks for your great review!!

Thanks for your great review!!

Dear Trixie Anne, Thanks for sharing your feedback with us. I do apologize for the inconvenient stay, and I would share your feedback with the team so we could place necessary measures to improve overall experience.Thanks again for your feedback.

Thanks for your great review!!

Thanks for sharing your feedback. As a coachable moment, will train our staff to avoid situations like this to happen again.

Dear Cynthia, Thanks for choosing to stay with us and please accept our apologizes for the inconvenience which occurred at the stay. Surely it is a coachable moment and your feedback has been shared with the front desk to avoid situations like this to happen again.Thanks again for staying with us.

Dear Siewyee, Thanks for sharing your feedback with us. Pleas accept our apologies for all the inconvenience you had to bear during your stay with us. Furthermore, we take your feedback and would be reviewing guidelines to make sure to place measures to prevent situations like this. Thanks again for your feedback

Dear Seokju,Thanks for choosing to stay with us. Providing great customer service is our top priority and I apologize that we were not able to create that experience for you on your stay with us. Your feedback has been shared with the team and would love to have an opportunity to serve you again if the travel brings you back in the area.

Thanks for your great review!!

Dear Eduardo,Thanks for choosing to stay with us. Providing highest level of hospitality is our top priority but surely we missed to provide on this occasion. Your feedback has been shared with our leadership and necessary guidelines will be reviewed to prevent issues like this to happen in the future. Thanks again for your feedback.

Thanks Vikas for your review and we will try to do better on your next visit. ThanksKash

Dear Raquel,Providing highest level of hospitality is our top priority but clearly we missed to provide it to you on your last visit at our place. Your concerns are noted and necessary guidelines has been reviewed to start working on the fixes so our other guest does not have to face the same issue again. Thanks again for your feedback.Kash

Dear Raquel,Providing highest level of hospitality is our top priority but clearly we missed to provide it to you on your last visit at our place. Your concerns are noted and necessary guidelines has been reviewed to start working on the fixes so our other guest does not have to face the same issue again. Thanks again for your feedback.Kash

Hi Ivy,Thanks for choosing to stay with us!Providing highest level of hospitality is our top priority but I believe we missed to provide it on this occasion for you.Your feedback has been shared with our team and leadership so necessary actions can be reviewed and placed to prevent it to happen again.We are hopeful to change your opinion on your next visit.Thanks again for your feedback.Kash

Dear Raquel,Providing highest level of hospitality is our top priority but clearly we missed to provide it to you on your last visit at our place. Your concerns are noted and necessary guidelines has been reviewed to start working on the fixes so our other guest does not have to face the same issue again. Thanks again for your feedback.Kash

Dear Carla,Providing highest level of hospitality is our top priority but clearly we missed to provide it to you on your last visit at our place. Your concerns are noted and necessary guidelines has been reviewed to start working on the fixes so our other guest does not have to face the same issue again. Thanks again for your feedback.Kash

Dear Rudy, Thanks for you feedback. We really appreciate and sincerely apologize for all the inconvenience during your stay. Your feedback is important and has been shared with our leadership. We are very positive that we should be able to change your opinion on your next visit. Thanks again for your visit and feedback.