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Reviews of Boutique Hotel Casa Orquídeas

3 out of 5
Boutique Hotel Casa Orquídeas
Avenida Central Calles 35 y 37, Los Yoses, San Pedro, San José, San Jose

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 56 reviews" "
Rating 8 - Good. 23 out of 56 reviews" "
Rating 6 - Okay. 11 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 2 out of 56 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Seilan

Stayed 1 night in Aug 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, clean and friendly staff
Stayed 1 night in May 2023
Response from Boutique Hotel Casa Orquídeas. on Jun 14, 2023
Gracias por tu comentario, tu preferencia es nuestra más grande satisfacción, de parte de la gerencia y el personal a cargo.Vamos a continuar creciendo y esperamos que la experiencia haya sido tan grata como la nuestra con tu hospedaje.

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
This is a traditional inexpensive Tico hotel. It has fans instead of AC, no pool, thinner walls than US folk are used to, no elevator front and center. But it is clean, safe, and costs half or less the rate of a US-style hotel. There is a mall, banks and restaurants within a half kilometer. It's good at being what it's supposed to be.
Stayed 1 night in May 2023
Response from Boutique Hotel Casa Orquídeas. on Jun 14, 2023
Gracias por tu comentario, tu preferencia es nuestra más grande satisfacción, de parte de la gerencia y el personal a cargo.Vamos a continuar creciendo y esperamos que la experiencia haya sido tan grata como la nuestra con tu hospedaje.

10/10 Excellent

Laurance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not have done more to help us. The room was clean and comfortable. We genuinely enjoyed our visit and would certainly return again.
Stayed 1 night in Mar 2023
Response from Sandra Esteves / Owner on Apr 25, 2023
Thanks a lot for your review. I hope to see you back in the future.

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s between a very busy road and a railway line so noise might be an issue. Easy walk to shopping mall and plenty of restaurants/ bars. About 20-25 minute walk into the main business shopping area in town
Stayed 1 night in Jan 2023

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful with directions and to arrange a rental car. High noise levels due to traffic and train tracks nearby
Stayed 1 night in Jan 2023
Response from Boutique Hotel Casa Orquídeas. on Jun 14, 2023
Gracias por tu comentario, tu preferencia es nuestra más grande satisfacción, de parte de la gerencia y el personal a cargo.Vamos a continuar creciendo y esperamos que la experiencia haya sido tan grata como la nuestra con tu hospedaje.

10/10 Excellent

Sheila

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff really helped when I had a problem with my airlines. The breakfast selectfion was great, as was their method of reserving the food you wanted for breakfast, and what time slot you wanted. Close to musiums, restaurants and pubs
Response from Sandra Esteves / Owner on Jan 5, 2023
Thanks a lot for you review. The way our staff helped you in your problems should be the standard in hotel. I love to know you appretiate my method to reserve breakfast.Best Regards

6/10 Okay

Luis

Stayed 1 night in Feb 2022

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ernesto exceeds the standards for hospitality! He was amazing. He set us up with a driver and acted as a concierge and reserved our transportation and tours. We will be back!
Stayed 1 night in Dec 2021
Response from J. Ernesto Quesada on Dec 28, 2021
Thanks a lot for you review Mr Christopher. We all do are best for our customers all the time.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, room can be a bit noisy because it’s by the main road, nice rooms otherwise
Stayed 1 night in Dec 2021
Response from J. Ernesto Quesada on Dec 28, 2021
Hello Mr. Adam. Thanks a lot for taking a little time to share your experince. Most of our rooms are in the back and do not get as much noise as the two in the front. Next time if you reserve with a little more time we will do our best to provide you with one of those back rooms.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Central stay with clean basic conditions
The owner of the hotel is very sweet and helpful and the hotel ( or better say hostel really) is centrally located, which makes it a nice stay. It is also clean. Amenities are basic, room is very simple, be prepared for a lukewarm water. But the price speaks for it. I stayed as part of the group travel so it was an agency choice which was obviously budget focused.
Stayed 1 night in Dec 2021
Response from J. Ernesto Quesada on Dec 28, 2021
Thanks a lot for shareing your your positive experince in our place. Our water heaters works with solar power and most of the time they provide enough warm water but some cloudy days they fail. Now we are installing a Gas sistem to give support in those day.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and nice!
Stayed 1 night in Apr 2021
Response from J. Ernesto Quesada on Jun 2, 2021
Hello Mr Matthew: Thanks a lot for taking some time to share you possitive experience in our hotel. Hope to see you back in the near future Best Regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was your basic 2-3 star hotel. Bathroom sink and toilet were very close to each other (cramped). Faucet was loose and moved when turning on and off water. Soap in dispenser next to sink was solid and not able to dispense any soap. Window was covered and did not provide much natural lighting. Room was located near the front of the hotel so was subject to traffic noise all night long. The included breakfast was basic, eggs, rice & beans, toast, some fruit, coffee and orange juice. Can order eggs cooked to your preference and pancakes. Front door is always locked and must ring doorbell to be let in and attendant must unlock door for you to leave the hotel.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the uniqueness.of how it was constructed. Different textures on every wall. Breakfast great toi.
Stayed 1 night in Jan 2020

10/10 Excellent

Susan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Jose stayover
Charming and perfect for our city stay near the airport. Great breakfast and coffee, TV and AC worked well, got a great night sleep, would return. Met fellow travelers and shared pictures of Beautiful Costa Rica and it's creatures.
Stayed 1 night in Dec 2019
Response from Owner on Jan 13, 2020
Dear Friend: We appreciate your comment. We are pleased that your stay at our Hotel and country has been pleasant. It's a pleasure to serve you. Best regards Sandra Esteves

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in San Jose, close to everything. It was very comfortable, they were very welcoming, and the breakfast was great!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Would classify this as a lovely hostel not a boutique hotel. Staff very helpful and considerate. Noisy area but quiet at night. Bed comfortable and room clean.
Stayed 2 nights in Jan 2018
Response from Sandra Esteves on Feb 2, 2018
Hello! We hope you find yourself very well, we write to you because we appreciate that you give us your opinion. We hope that during your stay in a boutique hotel orchid you have been comfortable. If you like to come back one day we will wait for you with the doors open, see you soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place
Staff were very friendly and helpful, phoning your company to arrange pick ups for me, and making me breakfast when I had to leave for the airport at 5.45am.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Clean hotel close to downtown
They also have a shuttle to/from the airport which was nice. The owners/employees were all very nice and welcoming.

8/10 Good

Rob, PE

Liked: Staff & service
Short stay
I stayed with a friend only 2 days. The staff was very helpful.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean hotel in good location.
Faultless check in, good quality room, nice breakfast, friendly helpful staff. Would highly recommend.

6/10 Okay

Emanuel

The trains! Hahaha!
The staff are friendly. Breakfast is ok. The trains that run behind the hotel starts around 430am-ish to 11pm and bothered me a bit(old trains,loud sirens). Good place to crash at night. Left my luggage there for a few days.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

katya oliveros, guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel
It was excellent how they treat us the staff was very kind
Response from J. Ernesto Quesada on Jul 2, 2016
Thanks a lot for your review, Katya. Hope to see you back soon.

8/10 Good

Vera, amsterdam

Liked: Cleanliness, property conditions & facilities
ok
it was oke
Response from Sandra Esteves on Jun 11, 2016
Hello Vera: Thanks for choosing us.

8/10 Good

Tiffany, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Hard bed but clean, well appointed budget hotel!
The owner and staff were great. For the price, it was a clean, well appointed room. Our only issue was the bed is really hard. The hardest we slept on our whole time in CR. The location was within walking distance of the museums and National Theater. I would recommend to others.
Response from Sandra Esteves on Jun 11, 2016
Hello Tiffany: Some of our mattresses are orthopedic, under request of some customers, but we also have soft mattresses. Next time you make a reservation with us please request the kind of mattress you prefer, we always do our best to fulfill desires from our customers .

10/10 Excellent

Jen, Austin TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, gracious, homey
This hotel doesn't aspire to be elegant, but it is clean, comfortable, and efficiently run. I was especially impressed by the personal and always cheerful treatment I received from every member of the staff.

6/10 Okay

Juan Carlos, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
As expected the service is according to rate paid. All staff is very friendly, courteous and helpful. Breakfast was included and was served with fresh tropical fruits, juice, rice and beans, eggs,toast, coffee. Very good hotel located in a very nice neighborhood in San Jose. The internet signal quality have to improved, was intermittent not stable.

6/10 Okay

Ron, Seattle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
An older hotel in a good location.
Based on Expedia reviews I booked this hotel for 3 days. The location is excellent, the front desk staff is very responsive, it is is clean and the wifi good. However the hotel looks better in the photos than in the reality. It is an older hotel and everything in it appears to be original and probably at least 50 years old. It should have been renovated at least 20 years ago. There is no in room safe nor refri or minibar. The hotel advertises a "full" breakfast but one day the "full" breakfast was coffee and a small bean taco. The other two days it was Gallo Pinto (rice and beans) that tasted like it had been cooked earlier and just warmed up. The food was not fresh tasting. However , the hotel was quiet because it appeared that very few people were staying there.
Response from Sandra / Owner on Jun 1, 2015
Dear Guest: Thank you for sharing your experience with us. We have safe in our front desk, some of our rooms have refrigerator and A/C. For breakfast there is a variety of options but the most popular among our customers is the typical one: Gallo Pinto (a mix of rice, beans and spices). Aside that one we can also prepare scrambled eggs or omelettes, pancakes, "empanadas" (kind of taco, but not a taco) filled up with mashed beans and cheese or ham or vegetables, etc. Every option is served with a bowl of fruits and yogurt, toasted, jam, plenty coffee, tea or juice. Best Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozzy hotel close to San Jose
The staff were very friendly and the room was very clean. If you want air conditioning you have to request it because only two rooms have air conditioning. The train pass behind the hotel so you will feel like the earth is trembling every time it crossed by. At night you can listen the cars and buses because the hotel is in front of Central Avenue. To me it was OK, I felt very secure and it was very clean. They give you a traditional breakfast called gallo pinto with coffee,fruits and yogurt.
Response from Sandra Esteves on Apr 13, 2015
Thanks a lot for your review and suggestion. About the train it is important to mention that it does not run during the night. I hope to see you back next year.

8/10 Good

Ben & Jeanne, Crawford Bay Canada

Liked: Cleanliness, staff & service
Small hotel, close to city centre.
The staff at the hotel are very friendly and helpful. Comfortable bed and nice hot shower. A bit noisy for sleeping but nothing that earplugs didn't fix. The coffee and breakfast were delicious.
Response from Sandra Esteves on Apr 13, 2015
We love your review. Boutique Hotel Casa Orquídeas and staff hope to see you back soon.

10/10 Excellent

jay, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing costa rican experience
Solid breakfast clean rooms and safe neighborhood. Add in a friendly staff and you have a winner. Ill defs stay here again! Thank you ernesto.
Response from Sandra Esteves on Apr 13, 2015
Thank you very much. Your short reveiw says it all!!! I hope we will see you back in the near future.

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservé por expedia, me cobraron por medio de la app expedia, llegué al hotel como a las 10pm, toqué la puerta, llamé por teléfono, nadie me abrió. Me tuve que ir.
Stayed 1 night in Dec 2020
Response from J. Ernesto Quesada, Recepción. on Dec 15, 2020
Estimado Sr: Como ya expusimos telefónicamente y por medio de la plataforma que Expedia provee para estos casos, nuestras disculpas por los malentendidos que llevaron a que su reserva no fuera procesada. Recapitulo. Lo sentimos demasiado por usted y por nosotros mismos. En cuanto a su dinero le recuerdo que nosotros no realizamos ningún cobro ya que usted le pagó directamente a su agencia intermediaria, App Expedia. Repito no nos pago a nosotros. Ademas usted sabe perfectamente que la App Expedia, ya le reintegró dicho prepago en su totalidad a petición nuestra. Saludos Cordiales

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Me gusta la ubicación y la decoración del lugar. No me gustó que hubiera Aire Acondicionado, paño de manos y el agua caliente duró bastante en salir. En general como para pasar la noche está bien. No siento que sea para quedarse muchos días
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Amabilidad de las personas, la ubicacion del lugar
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
La Atención mucha amabilidad del personal. Y la.tranquilidad
Stayed 1 night in Dec 2018
Response from J. Ernesto on Dec 27, 2018
Gracias por tu comentario. Esperamos poder volverte a hospedar en el futuro próximo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es ir a lo seguro
Muy atento personal. El hotel es bueno. Definitivamente para volver
Stayed 1 night in Feb 2018
Response from Sandra Esteves on Feb 4, 2018
Buenas, para nosotros es muy importante su opinión. Esperamos que su estancia en Hotel Casa Orquídeas haya sido agradable, cuando guste volver aquí lo esperaremos con los brazos abiertos. Saludos Sandra Esteves.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Buena relación calidad-precio.
Stayed 3 nights in Oct 2017
Response from Sandra Esteves on Nov 16, 2017
Gracias. Te esperamos de regreso

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Muito barulho.
Gostaria de avaliar melhor o hotel, pq os Staffs eram muito educados e prestativos. Mas infelizmente está tendo uma construção no hotel ou no vizinho, antes das 07:00 da manhã já havia trabalhadores fazendo barulho como se fossem dentro do meu quarto, é pior que isso, não podíamos abrir a cortina pois eles estavam na laje em frente à minha janela, veriam tudo dentro do quarto! Isso me deixou extremamente irritado e insatisfeito, não voltaria no hotel!

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute little place
Ok cute little place to start your costaricain trip if you want to stay in San José. Very well located with restaurants and groceries just at a walk distance. Clean and comfortable. Staff is very very kind, helpful and smily!

6/10 Okay

Bruno

Disliked: Room comfort
Hotel proximité centre mais bruyant.
Bien situé, à proximité du centre et restos, mais trop près d'un carrefour ou le bruit et les Klaxons incessants perturbent sérieusement le sommeil.

10/10 Excellent

Dennis, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención y buena ubicacion
Muy amables en todo momento, puedes llegar a la hora que te convenga y es un lugar accesible para visitar en San Jose, buen desayuno.

10/10 Excellent

ALEJANDRO FCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno

8/10 Good

San José CR

Liked: Cleanliness, staff & service, room comfort
El personal muy amable.
Es un hotel modesto ubicado a 32 dólares en taxi del aeropuerto. Llegando ahí el recibimiento es bueno. Muy amable tanto Ernesto como Julio. El desayuno bien El detalle fue con expedía que cobró dos personas Simpático y pintoresco hotel. Yo hubiese esperado más comodidad en las habitaciones Gracias
Response from Sandra Esteves Propietaria. on Sep 10, 2016
Buenas Tardes: Gracias por su amable comentario. Esperamos que la próxima vez que se encuentre por San José nos vuelva a visitar. Le recuerdo que ofrecemos el transporte Aeropuerto-Hotel por tan solo $30, un servicio de mejor calidad, mas barato y seguro que el que usted contrato. Saludos

8/10 Good

Shamelia, Limón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como en casa.
Muy atentos en el servicio al consumidor. Me sentí como en casa. Dormí como un bebé.
Response from Sandra Esteves on Jun 11, 2016
Estimada Shamelia: Gracias por tu comentario. Esperamos volver a verte pronto.

10/10 Excellent

TATIANA, Limón Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena elección.
Nos fue muy bien. Definitivamente si volveríamos
Response from Sandra Esteves on Jun 11, 2016
Estimada Tatiana: Gracias por elegirnos. Les esperamos con los brazos abiertos.

10/10 Excellent

Rogel, San Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje de negocios
Fue un hospedaje muy placentero... Lo recomiendo para aquellos que deban viajar a realizar tramites de trabajo en San Jose... Cerca de Mall para salir a comer y ver una pelicula...
Response from Sandra Esteves on Jun 11, 2016
Estimado Rogel: Gracias por elegirnos como su hotel en San José y recomendarnos.

10/10 Excellent

ARACELI, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como en casa
Todas las personas que trabajan en el hotel son súper atentas. Mi hija y yo, durante el transcurso del viaje por Costa Rica, hemos ido a alojarnos más de una vez a este hotel y era como volver a casa. Las habitaciones son amplias y muy limpias y el desayuno muy rico. Se puede ir al centro caminando sin ningun problema, dando un paseo.
Response from Sandra Esteves on Jun 11, 2016
Estimada Areceli: Gracias por su hermoso comentario. Nos alegra sobremanera saber que fuimos "su casa en San José" durante su estancia en Costa Rica. Esperamos que regresen pronto.