외부 세부 사진

호텔 킨 여행 후기

2.5 out of 5
호텔 킨
425 High Street, Palo Alto, CA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 592개 이용 후기 중 211개" "
평점 8 - 좋아요. 592개 이용 후기 중 220개" "
평점 6 - 괜찮아요. 592개 이용 후기 중 88개" "
평점 4 - 별로예요. 592개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 592개 이용 후기 중 26개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

yon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗합니다. 다만 윗층 소리가 잘들러요
2023년 7월에 6박 숙박함
답변 제공: Reema 님, 2023년 7월 31일
시간을 내어 저희 Wonderful Hotel을 검토해 주셔서 감사합니다. 귀하의 의견에 감사드리며 다음 방문을 기대합니다.브레스트 안부리마 GM

2/10 - 너무 별로예요

Seungjong

별로예요: 직원 및 서비스, 객실의 편안함
Never recommend keen hotel and hotels.com service.
Keen hotel is the worst worst worst hotel which I've ever used. Also hotels.com reservation system is very very unstable.
2019년 2월에 4박 숙박함
답변 제공: Hotel Keen 님, 2019년 3월 9일
Hello Dear Guest Thank you very much for your valuable feedback and we are sorry to hear your stay wasn't completely satisfying. If you have more information about whatever situation you encountered please contact us with more details since we don't have anything registered in our system, we would definitely love to hear from you. Best Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태

8/10 - 좋아요

JAE MEEN 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
좋았어요
객실이 좁고 방음이 잘 안되는거 빼고는 객실 청결도, 친절도, 위치 모두 만족합니다

8/10 - 좋아요

김관식 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's a good place to go Stanford university.
It' close to Stanford univirsity.Room is clean and blackfast is good. service is good. However, room's soundproof is worst. and there is no sports facility to enjoy. and price is a little too expensive.

4/10 - 별로예요

Déborah

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Julie

단체 여행
Professional & courteous staff, great accommodations & location
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Julie,Thank you for your kind words. We're thrilled to hear that our team's professionalism and the quality of our accommodations and location met your expectations. We look forward to welcoming you back to Hotel Keen for another great stay.All the best

10/10 - 훌륭해요

Fabiola

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect in and out stay for Menlo Park area. Walking distance to everything and great front of house staff
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Emily,Thank you so much for choosing to stay with us at Hotel Keen. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read you enjoyed our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.All the best

8/10 - 좋아요

Yohei

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの感じもよく、掃除も清潔で朝食も美味しかったです。 不満だった点は、 ・シャワーの温度調整ができず、勢いよく出し続けなければ温度を保てなかったこと ・シャワー室の排水が悪く、あっという間に水が溜まって清潔感がなかったこと ・冷蔵庫がないこと ・上階や外の音が漏れてきていたこと くらいです。
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear Yohei,We are delighted our friendly staff, spotless accommodations, and hearty breakfast hit the mark with you! However, we apologize that not all aspects of your stay left you with a positive impression. Your constructive comments mean the world to us and will help us make improvements that matter most to our valued guests. It would be our pleasure to host you again the next time you're in Palo Alto, so please revisit us soon!All the best

6/10 - 괜찮아요

denise 님, seattle

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.
2024년 2월에 2박 숙박함
답변 제공: Hotel Keen staff 님, 2024년 2월 9일
Dear Denise,Thank you for staying with us. We're always here to help and would be happy to get you anything you need if you let us know. Unfortunately, due to the bad storms here there was a period of time our systems were down. Happy to hear our team took great care of you in that regard until all services were restored.

6/10 - 괜찮아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hotel Keen staff 님, 2024년 2월 1일
Dear John,Thank you for staying with us while you were in the area. We hope you'll stay with us again.All the best,Hotel Keen

10/10 - 훌륭해요

Fabiola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A club behind the hotel and on weekends is noise until 2am
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Fabiola,Thank you so much for choosing to stay with us at Hotel Keen. While we're delighted to receive such a high rating, we're disappointed to learn you may have experienced some disturbances while you were here. We offer our sincere apologies for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.All the best

8/10 - 좋아요

Annika

2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Rolf

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Hotel Keen staff 님, 2023년 12월 14일
Dear Rolf,We appreciate you staying with us and apologize for your experience with us.All the best,Chris

10/10 - 훌륭해요

Leticia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was cozy and clean.
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 11일
Dear Leticia,Thanks for the perfect review. We hope you'll stay with us once again when you're in Palo Alto.All the best,Chris

10/10 - 훌륭해요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not crazy about the open bathroom.
2023년 11월에 2박 숙박함
답변 제공: Team Hotel Keen 님, 2023년 11월 29일
Thanks for staying with us Walter! We hope to see you again soon.

6/10 - 괜찮아요

Jyoti

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.
2023년 11월에 4박 숙박함
답변 제공: Team Hotel Keen 님, 2023년 11월 29일
Thanks you for staying with us Jyoti. We fixed both items once we were made aware and checked your room once you departed. Our apologies for the inconvenience.

10/10 - 훌륭해요

Michele

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cute little boutique hotel, and so happy I could bring my dog.
2023년 11월에 2박 숙박함
답변 제공: Team Hotel Keen 님, 2023년 11월 29일
Thanks for the perfect review Michele. Please come back soon!

4/10 - 별로예요

Kelly

2023년 11월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 11일
Dear Kelly,We appreciate you staying with us.All the best,Chris

10/10 - 훌륭해요

Sitara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.
2023년 10월에 1박 숙박함
답변 제공: Chris 님, 2023년 11월 3일
Dear Sitara,Thank you for the perfect score. Please come back and see us again any time.

2/10 - 너무 별로예요

iain

Open air nightclub crammed into a converted parking lot right night door made lots of noise till 2am the Thursday and Friday nights I stayed, really tough to get to sleep before then and wish I’d known, made the high price I paid ($1000 for two nights) really not seem worth it
2023년 10월에 2박 숙박함
답변 제공: Chris 님, 2023년 11월 1일
Hi Iain,Thank you for your feedback and for staying with us. I would like to apologize you didn't get the sleep you hoped for. We appreciate your feedback.

8/10 - 좋아요

Sabrina

2023년 10월에 2박 숙박함
답변 제공: Team Hotel Keen 님, 2023년 11월 29일
Thanks for staying with us Sabrina. Please come back anytime to see us.

10/10 - 훌륭해요

Beth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Chris 님, 2023년 11월 1일
Dear Beth, Thanks for the perfect review. I hope when your travels find you in the area, you'll stay with us once again.

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Reema 님, 2023년 10월 23일
Dear Francis , Thank you so much for taking the time to review our wonderful property we appreciate your feedback and look forward to your next visit Sincerely Reema GM

8/10 - 좋아요

Catrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Reema 님, 2023년 8월 25일
Dear Catrina , Thank you so much for taking the time to review our Quaint Hotel, We appreciate your feedback and look forward to welcoming you once again , Best Reema GM

8/10 - 좋아요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel with very helpful staff. The room walls are not too thick. Maybe because we were right above the lobby and in front of elevator so it was a little noisy at night. Beds are a little firm, could be softer but linens were nice. Overall a good stay for the money spent, thanks!
2023년 8월에 1박 숙박함
답변 제공: Reema 님, 2023년 8월 17일
Dear Danielle , Thank you so much for taking the time to review our Hotel , We appreciate your feedback and look forward to you visiting Hotel Keen again Best Reema GM

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simple hotel without the frills but extremely well located right in downtown Palo Alto - walkable to Caltrain station (2 minutes), Stanford and shops/restaurants on your doorstep. Friendly and helpful staff, would definitely return here.
2023년 8월에 5박 숙박함
답변 제공: Reema 님, 2023년 8월 17일
Dear Chris , Wow ! thank you so much for giving us a great review , we appreciate your feedback and your comments will be shared with our staff . We look forward to your next visit . Sincerely Reema GM

8/10 - 좋아요

Takuji

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Morning meal was a little poor.
2023년 7월에 4박 숙박함
답변 제공: Reema 님, 2023년 8월 24일
Dear Takuji , Thank you so much for taking the time to review our Hotel, we appreciate you choosing to stay with and look forward to your next visit

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Get away
A bit noisy from businesses on a Friday night.
2023년 7월에 1박 숙박함
답변 제공: Reema 님, 2023년 7월 31일
We wholeheartedly appreciate you taking the time to review our Hotel and look forward to welcoming you back .Sincerely Reema GM

10/10 - 훌륭해요

Shirley

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very accommodatin and friendly.
2023년 6월에 1박 숙박함
답변 제공: Reema 님, 2023년 7월 10일
Dear Shirley , Thank you so much for taking the time to review our Hotel , we appreciate your feedback . I will be sure toi share your wonderful comments with our staff . Sincerely Reema GM

4/10 - 별로예요

Catherine

2023년 6월에 2박 숙박함
답변 제공: Reema 님, 2023년 8월 27일
Dear Catherine , Thank you so much for taking the time to review our hotel , Kindly elaborate on the issues you had at the Hotel and I will be happy to try and rectify them . Thank you for choosing to stay with us .Best Reema GM

10/10 - 훌륭해요

Sami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, location, location.
2023년 6월에 2박 숙박함
답변 제공: Reema 님, 2023년 6월 25일
Dear Sami , Wow ! Thank you so much for giving us a great review we appreciate you taking the time and choosing to stay with us .Sincerely Reema GM

8/10 - 좋아요

Eva

2023년 6월에 1박 숙박함
답변 제공: Reema 님, 2023년 6월 25일
Dear Eva , Thank you so much for taking the time and choosing to stay with us , we appreciate your feedback and look forward to you next visit .Sincerely Reema GM & Team Keen

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Location
Hotel Keen couldn't be a more perfect place. The comfort of a clean bed, clean shower and excellent location makes for the best weekend.
2023년 6월에 1박 숙박함
답변 제공: Reema 님, 2023년 6월 25일
Dear Sharon , Yayy !! Thank you so much for your wonderful review we appreciate it . our team works tirelessly at making each guests experience memorable and we are glad you had an amazing stay . Sincerely Reema GM & Team Keen

10/10 - 훌륭해요

Caroline

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like modernistic yet comfortable decor. Has all needed for an overnight
2023년 5월에 1박 숙박함
답변 제공: Reema 님, 2023년 6월 2일
Dear Caroline , Thank you so much for taking the time to review us , we appreciate it and look forward to your next visit .Best Reema GM

10/10 - 훌륭해요

Sam

2023년 5월에 1박 숙박함
답변 제공: Reema 님, 2023년 6월 2일
Dear Sam ,Thank you for choosing to stay with us , we appreciate your feedback and look forward to your visit again.Best Reema GM

10/10 - 훌륭해요

PAMELA

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Oh, this hotel is a hidden gem. Small and quaint. Rooms are small but super clean. Hotel is spotless. Staff is A .
2023년 4월에 2박 숙박함
답변 제공: Reema 님, 2023년 6월 2일
Dear Pamela, Wow thank you for your kind words at Hotel Keen our team works tirelessly to keep the hotel clean and we appreciate you noticing this.Sincerely Reema GM

2/10 - 너무 별로예요

andrew

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst place I stayed ,no internet in SV!
First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Ajay

2023년 3월에 1박 숙박함
답변 제공: Brea 님, 2023년 4월 4일
Thank you for staying with us!

10/10 - 훌륭해요

Tao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Brea 님, 2023년 4월 4일
Thank you for staying with us!

4/10 - 별로예요

Pablo

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water in the shower. Air conditioning right on top of the bed, very noisy and funky smells. For all of this of course over prized.
2023년 3월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Okay for a quick stay
Location was good as it is near restaurants and coffee shops. Room was very small and there is not a door for the bathroom. I would skip the “breakfast” here as it was not very pleasing.
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Mindy

2023년 2월에 1박 숙박함
답변 제공: Brea 님, 2023년 4월 4일
Thank you for staying with us!

6/10 - 괜찮아요

Brian

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

4/10 - 별로예요

yumei

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 6박 숙박함

8/10 - 좋아요

Paul 님, Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.
2022년 12월에 1박 숙박함

8/10 - 좋아요

Cedric

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
4.5/5 Great Location, Old building has some flaws
Hotel Keen is a great place to stay for solo traveler or couple. The building is older so the insulation isn't great, and the rooms are small with no real "livable" area but it suited my needs perfectly and the photos at booking accurately reflect what you get. The beds are comfortable, the staff was helpful, and everything was very clean. The location can't be beat. Minutes walk to Stanford, restaurants, coffee shops, and coworking spaces. It is a short walk to bus/Caltrain to get you into SF. If you have louder neighbors, you might have an unpleasant experience because noise travels really well through the walls and hallways. I was lucky enough to not have this issue in my three nights there, but I could see it being a problem. Overall, this older building has some flaws, but it was a comfortable sleep and the convenience of the location was worth some minor issues. I will be staying here again. I also wanted to give an update on items mentioned in previous complaints: - The heater was less-than-stellar but got the job done, if slow. - The bathrooms have sliding barn doors. - The windows do face a brick wall. This isn't a surprise looking from outside. - My shower had hot water during my stay, so I didn't have this issue. - My coffee maker worked. There is also a Nespresso machine downstairs in common area. - The concierge is sometimes in the adjacent room, not always at the front desk. This didn't bother me, but may some people.
2022년 12월에 3박 숙박함
답변 제공: Ankit 님, 2023년 2월 14일
Thank you for your 10 star review of our hotel! We appreciate your business and look forward to welcoming you back.Ankit DhakalHotel Keen - General Manager