6/10 - ๊ด์ฐฎ์์
Christine
๊ฐ์กฑ ์ฌํ
2025๋
8์ 11์ผ
I arrived at check in time 4pm and our room wasnโt ready until 5:17 to be exact, we we given a $50 voucher for food and drinks which was nice but we were exhausted and just wanted to get to our room which we paid around $600 a night for. Outside of the pool area the grounds needed more attention as there was garbage left by disrespectful guests in the elevators which we threw away and on benches/tables etc that was literally there for our 2 day stay, it was if there was no attention to the facility outside the lobby, pool and restaurant area. As for hospitality, the phone in our room didnโt work so I went down to the lobby at 8:30 to request some fresh towels, we waited an hour and a half until I had to get up again and pretty much go get them myself by hunting down a housekeeper, the last thing is we purposely chose a room facing the pool (which was extra) room 518 only to have a giant redwood tree (beautiful) obstructing our view, I feel like we got charged for something we didnโt receive. The food was good and the pool area was very nice but overall for the little over $1300 we paid for 2 nights we feel like we didnโt get the service or quality that should have came with that price, the service and the grounds need more attention and there be no reason a persons room should not be ready upon check in when check out is 4 hours prior to the next guests checking in. Thank you for your attention to this matter. Christine
Christine
2025๋
8์์ 2๋ฐ ์๋ฐํจ