10/10 - 훌륭해요
Jodil
아이를 동반한 가족 여행
2024년 4월 9일
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We were relocated to Rosalina Ocean Park as Rosalina Urbino is currently undergoing renovation. Our experience at the Ocean Park was fantastic. However, one aspect that detracted from our enjoyment was Expedia's handling of booking changes. It's evident that there's a lack of consistency among customer agents regarding such situations. Proper training is necessary to ensure uniform advice across all service platforms, ultimately reducing stress for customers. We found it unacceptable to receive a cancellation notice just days before our travel, accompanied by the explanation "sorry, it's not your fault, but there's nothing we can do." This response is utterly unsatisfactory.
Jodil
2024년 4월에 3박 숙박함