Search Inns in San Juan

"I enjoy my stay but the hotel need to be more forthcoming about all their fees that you have to pay upon arrival, and customers should be informed about events that will be going on during the duration of their stay especially if you are going to block us from using amenities that are suppose to be available to all vacationers we missed out on the hot tubs and three of the pools for the whole duration of our stay and that is not ok."

"Bueno"

"I must say Kevin at the bar was outstanding. He provided exceptional customer service. His version of an espresso martini is amazing. I didn’t try the breakfast since I decided to sleep in. I would say that the breakfast hours should be extended till at least 11 AM the front desk associates aren’t so pleasant. I know I did arrive a little earlier for check-in and they made the excuse that they couldn’t accommodate me which I found odd since there were rooms available and I noticed that they allow someone else to check in before the check in time. It is located in the airport. I must say that you must go to the lower level to catch an Uber or a Lyft no one would explain that to you so to make your life easier by just taking a quick left as soon as you come out of the airport and go down the stairs that’s right next to the police station. It’s a very small hotel. It is very convenient. If you’re looking for something that is less hassle, I strongly suggest you to pick this hotel and if you are going on a cruise which isn’t very far from the cruise port about a 20 minute ride so would I recommend yes, long stays no quick turnovers absolutely."

"Rooms could use a good deep clean, carpet Included. The carpet turned my white socks brown. They need carpet cleansr to come thru. No robes or slippers, or any thing extra for that matter, in the rooms. Bartenders and servers were great. Not sure I'd return. "

"Loved the ability to enjoy the pool, a great dinner, and the casino at the same time."

"A nice family fun vacation for a family of 6."

"As soon as we arrived you can feel like home, so close to the beach (they have from 10am umbrellas and chairs from the hotel on the beach) very happy!!"

"Staff was friendly and helpful and went above and beyond; although there were times when the pool bar or the cafe were busy and there was only one person working; it would make it easier for them if they had some support! It would also be nice if breakfast had some more options and was out a bit longer, people are on vacation and might want to sleep in a bit without worrying about getting downstairs before 9am. My biggest disappointment was the shuttle bus; I booked this hotel because the shuttle bus seemed so convenient, but it was super unreliable, and we were only able to use it for two rides on one day of our trip. It seemed like they would be running on a continuous loop, and you'd have to wait 15 minutes or so, maybe up to half an hour or so for a bus which is fine, but this wasn't really the case. One day, we wasted precious vacation time waiting for over forty five minutes for a bus before giving up and calling an Uber. In addition, there was a bit of a learning curve: if you made your own way to Old San Juan or the T Mobile District for example, but wanted to get the bus back, you couldn't tell where the bus was supposed to pick you up. It would also be helpful if it ran a little later. Many days we planned on taking the bus to our destination and then Ubering back because we wanted to stay later than 5pm....but as I mentioned earlier, we were often unable even to take the bus to our destination. Adding more buses and drivers to make this amenity usable is a must!"

"Staff was awesome. Pool was gross nasty looked like it was never cleaned every day. Was not up to Hyatt centric standards. Shower doesn’t work properly Luke warm cold water only. "