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Reviews of Nayara Alto Atacama

5 out of 5
Nayara Alto Atacama
Camino Pukará s/n Sector Suchor, Ayllu de Quitor, San Pedro de Atacama, Antofagasta

Reviews

9.6

Exceptional

Rating 10 - Excellent. 50 out of 60 reviews" "
Rating 8 - Good. 7 out of 60 reviews" "
Rating 6 - Okay. 3 out of 60 reviews" "
Rating 4 - Poor. 0 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

YUTA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing BBQ & spa experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desert oasis
This is a fabulous but expensive all-inclusive resort facing a dry river bed near San Pedro de Atacama but isolated from it. The rooms are luxuriously appointed and the facilities are excellent - there are 6 pools! There is a spa and spacious public areas as well as a balcony for each room. All meals are included and the food is excellent. You get two half-day or one full-day excursion per day included in the cost and these range from easy (such as being carried by car with small walks) through to biking and hiking adventures. The staff try their best to accommodate all preferences for the excursions and even take a single guest if necessary. Excellent quality meals and even wine were included as were transfers to Calama. On the full day excursions an extravagant meal buffet is laid out so you’re always well fed. The staff are friendly and speak good English, though internal communications between teams at the hotel could be a little better this didn’t detract from a fabulous stay.
Stayed 3 nights in Mar 2020

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
Amazing place to stay where everything you need is provided; great service and food
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great personal service. Small tours. Wonderful place
Stayed 1 night in Aug 2019

10/10 Excellent

Chris, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the desert
Our stay at Alto Atacama was pure luxury. We loved everything about the hotel - the staff the facilities the outdoor excursions. It was expensive but worth every cent, with everything being included in the price. It was so relaxing, yet so much to do as well. I would strongly recommend it to anyone!
Stayed 3 nights in May 2018

10/10 Excellent

Edward, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of my trip to Chile
Such an amazing hotel! It's not only luxurious, but the service is great and the expeditions have amazing guides who take you in small groups to places not normally accessible to others. Rosario is such a kind and caring host who genuinely cares for all her guests and makes sure they're taken care of. This was hands down the highlight of my entire Chile trip and I would highly recommend to anyone.
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and inviting staff. The excursions were amazing. The facility is gorgeous!
Stayed 3 nights in Nov 2017

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Organized comfort in a spectacular setting
The hotel is one of only a few high-end hotels serving tourists to the Atacama Desert. The desert is an enormous attraction, uniquely beautiful, large and various. The hotel offers many excursions to different spots in and near the desert, at different times of the day (sunrise, sunset) and requiring different levels of physical exertion. The staff organizing these are well-informed and very helpful. The rooms are large, well-appointed, and comfortable. The food is as varied as it can be, given the need to bring all food into the hotel from areas distant to it. And the wine was excellent. The cost of staying is very high -- ameliorated a bit by the all-you-an eat, all-you-can drink, all-you-can see policies. But it seemed worth it to my wife and me. Internet access is spotty in the evening, but that shouldn't be a big deal.

10/10 Excellent

Natalia, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
I Highly recommend this hotel. The whole team was always very thoughtful! Although it is not located in the center of the pueblo, it is less than 10 minutes away by car, and the hotel has a transfer every half hour. The hotel sight is special, surrounded by red high desert cliffs. I really had a great staying! The only negative point was that the wifi reception was not good inside my room but the overall was excellent.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desert luxury
Spent one night enjoying the luxury here after a few days of excursions and exploring in the region. Service was personalised and friendly. Pool and spa area are incredible in the most arid place on earth (they sit on a subterranean water source). 32c degree pool particularly nice in winter. Good quality bikes for exploring the valley. Excellent restaurant.

10/10 Excellent

Judy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fun place to visit and stay
Loved the excursions (biking, hiking)! Although if you are not an experienced mountain biker, the downhill is a bit treacherous!. Hikes were great! Managers and excursion staff was terrific). Food was very good, but honestly having some flexibility (vs full board) would be nice. Couldn't eat this much food! The overall experience was great and you will be very well cared for.

10/10 Excellent

IT, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great place, ambience and service! very simple but yet sophisticated

10/10 Excellent

Jorge

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a very good structure, but its greatest quality lies in the service, attention, and friendliness of all staff in every aspect of the hotel. The restaurant service is excellent for all meals. A very special compliment to the kindness and service excellence of waiter SAN PEDRO, who turns meal experiences into truly special moments.
Stayed 8 nights in Nov 2023

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está num lugar lindo da cidade. Estrutura que agrada. Staff extremamente atencioso. Excelente
Stayed 5 nights in Aug 2023

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para repetir
Todo muy bien, desde la recepción hasta la salida. Hospitalidad, infraestructura, piscinas, sauna, jacuzzi, excursion. Un agrado todo.
Stayed 2 nights in Aug 2023

10/10 Excellent

Anna

Stayed 2 nights in Apr 2023
Response from Gabriel on May 3, 2023
.

6/10 Okay

Rodrigo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Serviço fraquíssimo, estrutura boa!
O hotel é bonito, quartos são bons e a distancia para o centro é ótima. Esse hotel poderia ser incrível, mas o serviço é pessimo em todos os níveis. Garçons pessimamente treinados, de cara amarrada, ma vontade em todos os espaços. Desde o cafe da manha, almoços, bares, piscina. Tudo. Serviço pessimo. Infelizmente num lugar como esse, onde o hotel importa mto, o fato do serviço ser tao fraco, realmente prejudica muito a experiencia. Não voltaria por esse motivo.
Stayed 5 nights in Apr 2023
Response from Gabriel on May 3, 2023
Dear Rodrigo,We pass this message to the manager and we will make the change with the team.Regards

8/10 Good

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy grata estadía, limpieza muy buena y retomando ritmo post pandemia por lo que algunos servicios algo lentos, pero se ve esfuerzo en ir mejorando.
Stayed 5 nights in Nov 2022

10/10 Excellent

Agustín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular
Todo muy bueno
Stayed 3 nights in Aug 2022

10/10 Excellent

Expedia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

8/10 Good

Eduardo M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

MARCELO

Stayed 2 nights in Jun 2022

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bello lugar que deja un sabor de boca extraño...
El hotel se encuentra en una ubicación privilegiada, muy agradable y en excelente condición, sin embargo lo que ofrece en realidad no es lo que publica, por ejemplo, es cierto que tiene muchísimas piscinas, sin embargo tiene habilitada solo 1 temperada (da lo mismo la justificación para ello, deberían indicarlo antes de hacer la reserva). Respecto de las comidas, buen sabor pero nada sorprende, por lo que se hace extraordinariamente caro comer por preparaciones simples y con ingredientes baratos. En el pueblo consigue platos muchísimo mas sofisticados y exóticos por la mitad del valor. En las habitaciones ofrecen algunas bebidas calientes pero si las usa, no las reponen y, por cierto, el café disponible en la habitación es café instantáneo (2 sachets). Les recomendaría mejorar la cocktelería pues es prácticamente ausente. La carta es muy mejorable. En resumen, el lugar es bellísimo, bien mantenido, el personal es amable sin embargo resulta un poco pretencioso. Si lo recomiendo, pero si tiene experiencia con otros hoteles 5 estrellas, usted sacará sus propias conclusiones.
Stayed 3 nights in Jun 2022

10/10 Excellent

Robinson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE!
O hotel é incrível, atendimento impecável, foi apenas uma noite, mas realmente vale a pena. É como você estar realmente no deserto. Rosário foi fantástica. Só agradecer e indicar esse hotel. Maravilhoso. Café da manhã e refeições muito boas também.
Stayed 1 night in Jun 2022

8/10 Good

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom, vale o preço !
Ótimo hotel ! Quartos novos e confortáveis. Staff super atencioso, e os guias dos passeios são excepcionais. Precisam melhorar no A&B, restaurante com poucas opções.
Stayed 4 nights in May 2022

6/10 Okay

Ana cristina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Adorei o quarto mas achei muito ruim só ter uma jacuzzi no hotel e ter que reservar horário limitado para o uso. A comida tbem deixa a desejar.
Stayed 1 night in May 2022

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia....volveremos pronto.
Stayed 2 nights in Mar 2022

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia de lujo
Muy buena, excelente atencion, personal de primer nivel, atento, proactivo, organizacion perfecta. Limpieza excelente
Stayed 3 nights in Mar 2022

10/10 Excellent

WALDEMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones perfectas
El hotel se mimetiza con el entorno que lo rodea, es muy lindo y tiene mucha vegetacion tipica de la zona. Tomamos la opcion todo incluido que vale 100%, pues te recogen y llevan al aeropuerto de Calama (1 hora 15 min de viaje por buena carretera). Ademas incluye paseos (puedes tomar 1 en AM y otro en PM), te llevan en van con guias locales especializados que hablan perfecto ingles, imperdibles paseo a vallecito con coctel para esperar el sunset y a los geysers con desayuno al aire libre a 4.200 mts altura, aunque todos los paseos que te recomiendan valen pues los paisajes son diversos y preciosos. En comidas hay para almuerzo y cena 1 propuesta del chef pero si no te gusta puedes pedir a la carta, que es variada, tienen buenos vinos, espumantes y cocteleria. Tiene varias piscinas no tan grandes, algunas frias y otras temperadas con un bar que tambien sirve comidas ligeras (sandwich vegetariano una delicia). Todo el personal habla ingles y son muy amables. El spa es precioso e intimo y ofrece diversos masajes muy relajantes (estos con cargo aparte). Las habitaciones muy comodas, no tienen TV lo que es muy bueno para desconectarte, pero si hay buen wifi en todo el hotel. En el baño hay productos de verbena que son una delicia para la piel y el pelo (lamentablemente no los venden). Es primera vez que en Chile me hospedaba en un todo incluido y supero nuestras expectativas, lo recomiendo 100% si viajas a San Pedro.
Geysers del Tatio al amanecer
Coctel en Cordillera de la Sal esperando el sunset
Volcan Licancabur
Flamencos y vicuñas en la ruta al Tatio
Stayed 5 nights in Jan 2022

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradecimiento
E célebre, todo perfecto.
Stayed 4 nights in Dec 2021

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, 5 estrellas, lo mejor la atención!!
Excelente servicio y atención, desde que llegas te atienden en forma personalizada. Las instalaciones muy cómodas, piscinas bien independientes y seccionadas y lo mejor de lo mejor el SPA, excelentes terapeutas e infraestructura para tener un relajo profundo. 100% recomendado para parejas y en familia.
Stayed 3 nights in Nov 2021

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Una maravillosa experiencia en medio de un monumento nacional “Pukará de Quitor”, un lugar excepcional, donde cuidan cada detalle para que los pasajeros se sientan a gusto y disfruten cada momento en un lugar mágico, rodeado de hermosos atardeceres. El hotel cuenta con las mejores instalaciones para hacer de la estadía una experiencia inolvidable, desde sus jardines, pasando por sus piscinas temperadas y por supuesto su spa. La comida, una carta rica en alimentos frescos, el bar ofrece cócteles con frutas frescas y especies de la zona con sabores inigualables. Un lugar ideal para visitar en pareja y conectar con el encanto de su entorno, con un sin fin de panoramas también para poder disfrutar en familia.
Stayed 3 nights in Oct 2021

10/10 Excellent

Héctor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
Un excelente lugar, la calidez de su personal hace la diferencia, el lugar muy hermoso y todo funciona como debería
Stayed 6 nights in Sep 2021

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje corto en pareja
Muy buen Hotel Sin embargo se nota que esta recien reabriendo post cuarentena, algunos problemas menores con la regulacion de la calefaccion y los lavatorios de baños. Buena atencion, buena comida, buenos tours
Stayed 4 nights in Sep 2021

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volveré
Imperdible. 100% recomendado en pareja, familia o solo. Todo perfecto!
Vista desde la habitación
Jardín
Camino a la suite
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2019

10/10 Excellent

FABIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Stayed 7 nights in May 2019

10/10 Excellent

Robert-Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Geweldig verblijf.
Geweldig ! Een 10+ vriendelijkheid personeel, prachtige kamers, geweldig eten en prima verzorgde inbegrepen excursies. Prijs meer dan waard.
Stayed 3 nights in Aug 2018

10/10 Excellent

Felipe, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito Bom
Hotel é muito agradável O mais significativo é equipe comandada pela Rosário, são muito prestativos A equipe de excursões comandada pela Suzana é fantástica...
Stayed 6 nights in Jul 2018

8/10 Good

Franck, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel au rapport qualité/prix insatisfaisant
L’hôtel propose une prestation tout inclus (pension clomplète et excursions quotidiennes). Il est situé l’extérieur de la ville de San Pedro ce qui a l’avantage de proposer un cadre idyllique mais ne permet pas de bénéficier de l’ambiance de la ville (bars, restaurants, boutiques). Il existe une navette mais ce n’est pas pratique. Le menu proposé chaque jour (midi et soir) n’est pas assez varié si l’on reste plus de 3 jours. La literie est correcte mais sans plus on sent qu’elle a déjà un peu vécu... Le personnel est très sympathique et les excursions sont bien organisées. Au final même si la prestation est globalemét bonne, elle ne vaut pas le prix pratiqué (environ 700€/nuit pour une suite).
Stayed 6 nights in Mar 2018

10/10 Excellent

Lucy, Hamburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Ein super Aufenthalt, wo alle im Hotel sich Bemühen damit der Aufenthalt einmalig ist. Wunderbare Zimmer. Nach den anstrengenden Ausflügen ist das Hotel perfekt um sich zu erholen.
Stayed 3 nights in Nov 2017

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional
Sensacional! Muito bom! Funcionários com muita simpatia e com muito carinho com os hóspede! Amei!
Stayed 6 nights in Oct 2017

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo e relaxante!
A localização do hotel é incrível! Paisagens naturais lindas, instalações ótimas, decoração e paisagismo impecáveis. Quarto e banheiro espaçosos, limpos, muito confortáveis. Adorei a ideia das piscinas serem pequenas e separadas! Spa muito aconchegante e o que fiz (Spa Tour) foi excelente - já incluído, conta como um passeio do dia. Comida gourmet muito boa, assim como a variedade de bebidas. No geral aprovei e adorei!! Só o que incomodou durante a estadia foi: 1- internet praticamente inexistente no meu quarto (30) todos os dias. 2- o serviço no restaurante às vezes ficava muito lento, levando 1:30h numa refeição... quando muitas vezes queríamos comer algo mais rapidamente para poder descansar. Teve um dia que o jantar foi servido em esquema de buffet, mais rápido, prático, com mais opções e ainda foi o dia em que gostei mais das comidas servidas! Acho que deveriam fazer mais vezes... 3- quarto com poucas tomadas (tem que desligar o abajur pra poder carregar o celular).