The property is fine but we tried multiple times to contact staff with questions and they couldnโt be bothered. Even when we were there the staff had to be distracted from their cell phones to help us. Restaurant was much better. Probably the nicest facility around but I would not go back due to lack of customer service.
Todo me gustรณ, limpieza, amplitud, calefacciรณn (fui en invierno), la comida del restaurante, cafรฉ y tรฉ todo el dรญa, pero lo mรกs bonito fue la vista que tiene hacia la sierra.
It's perfect ๐ everything, the personal an the hotel exelent
Ricardo
2024๋ 12์์ 1๋ฐ ์๋ฐํจ
4/10 - ๋ณ๋ก์์
Lesley
๋จ์ฒด ์ฌํ, ์ฐ์ธ๊ณผ์ ์ฌํ
2024๋ 12์ 25์ผ
๋ณ๋ก์์: ํธ์ ์์ค/์๋น์ค
The views were amazing. The staff were extremely unfriendly. The room was adequate but no coffee maker, no hairdryer, a raised staple on the floor was very dangerous and the room was not cleaned and no clean towels were provided. No garbage can in the room, only in the bathroom. Nobody offered to help us with our luggage. The breakfast was good but be aware that breakfast does not start until 9am. The rooms adjacent to ours, (room#4) were very noisy. The road outside our room was very noisy with the local tuk-tuk transport vehicles. We ate in an Italian restaurant in the town on our first night (La Taberna De Los Duendes) and the food was good but very limited beverages were available. The second night we ate at the Mirador del Pacifico and the food was very poor. We will not be visiting this hotel again as we were far from pleased with the service provided. Finding this hotel was very difficult due to the lack of visible signage. Tip. When you get into the town go right to the top of the hill and on the left is a coffee shop / restaurant and the road to the hotel is opposite that and approximately 50 yards up. If you go over the top of the hill you have gone too far, as we did.
We loved the property, the convenience, the location and the service. The staff are very friendly. The views are spectacular. Our cabin had a balcony and to feel the actual clouds touch our face while sitting outside was amazing. Our last night we did a temazcal
Session on site, and it was very good. We made sure to tip all staff, mototaxis, waiters, everybody in town. They do their work with their hearts.
Las cabaรฑas estรกn sรบper bonitas, sus terrazas, sus vistas padrรญsimas, los miradores, los exteriores geniales. Mi recomendaciรณn serรญa que mejorarรกn los servicios de limpieza.
Estuvimos 2 noches, sabรญamos que hacรญa clima frรญo y solicitamos varias veces cobija extra y no nos atendieron, no hicieron limpieza durante nuestra estadรญa, por el precio estarรญa bien que por lo menos incluyeran el almuerzo porque la habitaciรณn es muy pequeรฑa, la atenciรณn en general estuvo muy bien. Fueron amables todo el tiempo pero si les hace falta estar mรกs atentos, el lugar es bonito pero como dije deberรญan considerar el precio de la habitaciรณn o hacerle mejorรญas al servicio
El lugar es hermoso, el personal es muy amable, todo estuvo en orden, solo por sugerir algo estarรญa bien que ofrecieran mรกs amenidades, ya que solo nos dieron papel de baรฑo y un shampoo, podrรญan dar jaboncito, y unas botellitas de agua como extra ๐ค