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“The place was good and the on site staff were helpful but the overall experience from Hotels.com was terrible and made the whole trip unpleasant. The accommodation don’t answer the phone and Hotel.com have appalling customer service and just don’t care what happens after they take your money, they openly admit that they have NO complaints procedure and that they do not abide by Data Protection law. ”

“For my purposes of visiting an unwell relative, it was perfect. However, if you don’t know the area it appears a bit run down. The appartments themselves have good security with cctv. I booked through travel site and found communication was not easy. I have a feeling the owners are new to letting their appartments so hopefully teething issues. The cleanliness was ok but I again suspect that it was a rush job to prepare for our stay. The apartment location is central and a short walk to the train...

“Everything expected and more for a short break in York. Wonderfully appointed location, few minutes walking and ypu are in the heart of historic York. Serenity Inn the City matched tge description and photographs posted, excellent communication from the owner. ”

“Great base for us for a few nights away. Right on the river and the weather was glorious so we sat at the big windows and enjoyed the view. Right next to everything you need. Would recommend ”

“This holiday home is the most perfect myself and partner have booked. The decor is absolutely amazing and a lot of thought had been put into it by the owners. It is impossible to pick any faults. The home was clean and high standard and quality of equipment and furnishings. Studying the ‘quirky’ decor was an enjoyable time spent. Simon and Lynne were so friendly without being intrusive. The advert does not do this place justice, it was above and beyond our expectations and we shall be back ”

“needed a well needed rest after a busy year.After a long search of hotels around york we found this beautiful cottage just outside york,and needless to say it was just what we needed.lovely cottaged estate.we booked the 3 bedroomed cottage,fairview i think it was called.beautiful inside and out.no expense spared on the inside,very relaxing.we are already thinking about booking next year.would highly recommend.”