“Chambre propre à notre arrivée
Nous avions réservé pour 3 personnes et 1 personne se retrouve sur un lit pliant avec un matelas hyper fin donc les ressorts étaient très présents.je l'ai signalé on devait revenir vers moi ... mais pas de nouvelles...
Nous n'avons jamais eu en 1 semaine de nettoyage de la chambre comme mentionné sur l'offre de réservation. Draps pour la semaine non changés et serviettes 1 fois.
Les poubelles débordaient j'ai demandé à une dame si je pouvais lui donner car elle...
“Ho prenotato un soggiorno presso questa struttura dopo essere stata indirizzata telefonicamente dal personale, che mi aveva assicurato che la spa fosse inclusa nel prezzo. Purtroppo, l’esperienza si è rivelata molto diversa da quanto promesso.
Ho pagato una tariffa elevata per una camera superior, ma al mio arrivo mi è stato detto che, secondo loro, la prenotazione corrispondeva a una standard senza spa. Solo dopo aver fatto presente la discrepanza mi è stata assegnata una stanza leggermente...
“The Grand Hotel Telese looks the part. An old grande dame of a hotel with lovely entrance and great hall. It was good for kids, lovely pool and the receptionist was warm and friendly. The rooms were fine and clean.
Dinner let it down badly. There's only one place to eat on site, and no one was around to take our order, despite having booked a time and it being quiet. When the food came, it was bland and missing ingredients you'd expect from the dish as described on the menu. When we raised it...
“I be never been more impressed with a property and it s owner in my life, every question every situation was handled with quickness and with excellent curtousy.
Owner was forthcoming with details and information of local attractions and events and was an absolute blast to deal with. Thank you for a marvelous time and I can’t wait to return again”