산타모니카, 로스앤젤레스의 가족 여행 호텔

"객실이 깨긋하고 청소도 깔끔하게 했어요"

"깨끗하고 셔틀리 편리함"

"친절하고 깨끗하고 무엇보다 공항 셔틀이 24시간 운영되고 있어서 아주 좋았습니다"

"I stayed safely with my kids. It was wonderful experience and thank you very much!"

"친절하고 위치가 훌륭함 "

"깨끗하고, 공항과 인접하여 이동이 편리했으며, 최상층에 gym이 위치하여 LA city view를 보며 운동할 수 있는 환경이 맘에 들었다."

"주차안내가 조금 더 자세하면 좋을거 같아요"

"all good"

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."