"Fantastic stay. Most relaxed holiday - beach/pool, eat, sleep and repeat. Loved the location - can easily walk to los cristianos old town one way, and las americas and beyond the other.
we had a room overlooking the beach - sunbeds only 6 euros - and excellent beach restaurant - which was perfect. Connected rooms a bonus. Rooms Cleaned every day. Lovely pool - with new towels every day. Hotel pool bar with nice and reasonable menu. Breakfast in the morning accompanied by a pianist was delightful - so much choice. Every member of staff was lovely. Can get a taxi for about 10 euros to get between places, ie Del duque / fanabe. Restaurant recommendations: Essenza - 30 min walk - best views, arrive before sunseet. Oro di Napoli - los Cristianos old town - the best pizzas (and cheap!). Limonella - Italian - book in advance. ⭐️⭐️⭐️⭐️⭐️"
"The hotel was lovely and the staff members were vwry friendly however, the amenities for the kids were lacking. There was no soft play area as shown in the images on your website therefore it left my small kids with no entertainment. The games room was also subpar as the arcade games was not working. Apart from those things mentioned the hotel is lovely, Kevin the pool attendant was lovely, and tall the concierge staff."
"Great hotel for kids of all ages. Friendly staff. Always space at the pools. Plenty of food available. Only downfall was the moving slug I found in my salad half way through 😫"
"We had an absolutely wonderful stay at Hyatt Ziva Jardín Tropical. What stood out most was the exceptional service — every member of staff we met was warm, friendly, attentive, and genuinely made us feel welcome. The hotel and grounds are beautiful, the atmosphere is relaxing, and the location in Tenerife is fantastic. Everything exceeded our expectations, from the facilities and cleanliness to the food and overall experience. A truly memorable holiday, and we would happily return and recommend it to friends and family!"
"This property is fantastic! It's perfect for families and boasts breathtaking views of both the sea and the mountains. The staff members are incredibly helpful and friendly, ensuring a pleasant stay. I wholeheartedly recommend this property to anyone planning a visit to the island!"
"Venue is wonderful and beautiful. However, for a 5* hotel and the brand The Ritz-Carlton, it could certainly do with some improvements.
1) Pool cleanliness: the pool is very filthy. We stayed for a week ar Tivoli before coming to the Ritz. The Tivoli Hotel pool is meticulously clean. The Ritz seems to not clean their pool regularly. Very disappointing for a 5* hotel.
2) TXOKO poolside restaurant: poor quality food at horrendous prices. Dry meat, pasta with no taste, croquettes for €6 that are less than a bite. Compare this to Tivoli Hotel restaurants by Chef Olivier where they serve real tasty food. TXOKO gets 4/10 from me.
3) Breakfast: options not great, food not great quality, and staff are overworked and stressed. We were served pre-cooked cold fried eggs, and bad coffee in half filled cups from the machine. I wonder who inspected their 5* rating.
4) Lobby smells of diapers and not a great experience to be in. Most luxury hotels smell luxurious and wonderful, you would want to be in the lobby.
5) Check-in vs Check-out: totally different treatment by staff during check-in vs check-out. Both at restaurants (TXOKO) and with the bag storage in the lobby. It’s as if they know you’re about to leave so they treat you differently.
Apart from the above, I think this place could be wonderful if they improved these points. Would rate this place 4.5/5* until they work on the above points."
"This is a really great family hotel, second time here. Lots of things for youngsters to do. Maybe not so much for adults but keeping the shorties occupied is part of the reason for being here.
Staff are friendly and excellent, any problems you might have(or at least I have had) get rectified straight away. Food is good, great variety and lots of options. Room was excellent, comfortable, well equiped and clean. Could do with more coffee sachets though :D Oh, parking can be a bit of a pain, you either have to pay to use the car park or take a chance and use the rubble strewn and cratered free car park outside. That's my only minor gripe."
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