Dear Saehun,We sincerely appreciate your brief yet impactful feedback and the perfect rating of 5 out of 5 you provided on Expedia. We are delighted to hear that your experience with us was positive and that everything met your expectations.Your satisfaction is our utmost priority, and we are pleased to have delivered a satisfactory stay for you. We always strive to provide exceptional service to all our guests, and your kind words encourage us to continue doing so.We look forward to welcoming you back in the near future and continuing to exceed your expectations with each visit. Thank you for choosing our establishment and for sharing your experience with us.Warm regards,Yaraset Cortorreal,

안녕하세요 혜찬 씨,귀하의 문의에 감사드립니다. 최고의 서비스를 제공하기 위해 최선을 다하고 있습니다. 기타 도움이 필요하거나 추가 정보가 필요하면 언제든지 알려주시기 바랍니다.감사합니다.좋은 하루 되세요.

친애하는 손님: 매번 잊지 못할 추억을 만들기 위해 매일 노력하는 만큼 저희 호텔에서의 경험을 최대한 즐기지 못하셨다는 소식을 듣게 되어 매우 유감입니다. 우리는 귀하의 의견을 자세히 검토했으며, 귀하가 호텔에 머무는 동안 받은 서비스가 우리가 고객에게 보장하기 위해 노력하는 일반적인 서비스 표준을 반영하지 않는다는 것을 읽고 매우 유감입니다. 그러나 귀하의 의견은 부서장과 공유되어 해당 부서장에게 알리고 그에 따라 조치를 취할 것임을 확신할 수 있습니다. 우려 사항을 공유하는 데 시간을 할애해 주셔서 감사합니다. 앞으로 더 나은 서비스를 제공할 수 있는 기회를 제공해 주시기 바랍니다.

Dear Mr. Young Pil: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,

Dear Mr. JinWoo:Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,

친애하는 손님: 매번 잊지 못할 추억을 만들기 위해 매일 노력하는 만큼 저희 호텔에서의 경험을 최대한 즐기지 못하셨다는 소식을 듣게 되어 매우 유감입니다. 귀하의 의견을 자세히 검토한 결과, 귀하가 저희 호텔에 머무는 동안 받은 서비스가 저희가 고객에게 보장하기 위해 노력하는 일반적인 서비스 표준을 반영하지 않는다는 것을 읽고 매우 유감입니다. 그러나 귀하의 의견은 부서장과 공유되어 해당 부서장에게 알리고 그에 따라 조치를 취할 것임을 확신할 수 있습니다. 시간을 내어 우려 사항을 공유해 주셔서 감사합니다. 앞으로 더 나은 서비스를 제공할 수 있는 기회를 제공해 주시기 바랍니다.

Thank you for your feedback

Dear Mr. Jinwoo: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,

친애하는 손님: Royal Hideaway Hotel인 El Embajador를 구성하는 모든 직원들로부터 최근 방문에 대해 긍정적인 평가를 받게 되어 기쁘게 생각합니다. , 친절과 탁월함, 왜냐하면 당신이 아주 잘 말했듯이, 그것들은 모든 면에서 당신의 체류를 기억에 남고 즐거운 순간으로 만드는 데 기여하기 때문입니다. 우리는 당신이 우리 시설에서 매우 편안하다고 느끼셨다는 것을 매우 기쁘게 생각합니다. 우리는 손님이 항상 잘 보살핌을 받을 수 있도록 매일 열심히 노력합니다. 우리는 귀하의 의견을 전체 팀에 전달할 것이며 그들이 그들의 노력에 감사하다는 소식을 듣고 기뻐할 것이라고 확신합니다. 또 다른 기억에 남는 경험을 제공하기 위해 곧 다시 모실 수 있기를 기대합니다. 당신을 도와주는 것이 우리의 만족입니다. 감사합니다. El Embajador, A Royal Hideaway Hotel.

Dear Guest: We are deeply sorry to hear that you did not enjoy your experience at our hotel to the fullest, as we strive every day to make each stay unforgettable. We have reviewed your score in detail, and are very dismayed to read that the service you have received during your stay at our hotel does not reflect the usual standard of service we strive to ensure for our guests. However, you can be assured that your opinion will be shared with our department heads to inform them and act accordingly. We appreciate the time you took to share your concerns, and hope you will give us the opportunity to serve you better in the future. Sincerely yours,

친애하는 손님: 저희와 El Embajador, Royal Hideaway Hotel의 모든 구성원과 함께 공유해 주셔서 대단히 감사합니다. 귀하가 숙박을 최대한 즐겼고 귀하의 기대치를 초과했다는 것을 아는 것보다 더 좋은 보상은 없습니다. 당신이 우리를 신뢰하고 우리가 다시 당신을 환영하게 된 것을 영광으로 생각한다는 사실이 우리를 더욱 기쁘게 합니다. 우리는 당신이 우리의 우아한 도시 호텔에서 편안하고 즐거운 숙박을 즐겼다는 것을 알게되어 매우 기쁩니다. 우리의 넓은 객실에 우리는 손님의 편안함을 보장하기 위해 설계된 웅장한 이그제큐티브 시설과 고급 서비스를 추가해야 합니다. 우리 팀은 모든 소중한 손님에게 최고의 서비스를 제공하고 그들의 모든 요구를 예상하기 위해 열심히 일합니다. 우리는 당신이 마땅히 받아야 할 또 다른 기억에 남는 경험을 제공하기 위해 곧 다시 당신을 환영하기를 기대합니다. 당신에게 봉사하는 것이 우리의 만족입니다. 아주 친절하게,

Dear Mr. Youngwoo:저희와 El Embajador, Royal Hideaway Hotel의 모든 구성원들과 함께 공유해 주셔서 대단히 감사합니다. 저희에게 많은 훌륭한 의견을 보내 주셔서 감사합니다. 귀하가 머무는 동안 즐거웠고 고객님의 기대를 뛰어넘었습니다. 고객님께서 저희를 믿고 다시 모시게 되어 영광으로 생각합니다. 한편, 저희 팀이 열심히 일하고 있는 만큼 객실의 어메니티에 대해서는 진심으로 사과드립니다. 모든 소중한 손님에게 최고의 서비스를 제공하고 그들의 모든 필요를 예상하기 위해, 그러나 귀하는 이 귀중한 정보를 우리 부서장과 공유하여 그에 따라 행동할 것임을 확신할 수 있습니다. 또 다른 기억에 남는 경험, 당신이 받을 자격이 있는 만큼, 당신을 섬기는 것이 우리의 만족입니다.

Apreciada Sra. Wilkeily,Agradecemos profundamente por compartir sus impresiones sobre su reciente estadía en nuestro hotel. Es un honor para nosotros saber que las instalaciones y servicios fueron de su agrado, así como también el trato amable que recibió por parte de nuestro personal.Lamentamos sinceramente que su experiencia gastronómica durante la cena del primer día no haya cumplido con sus expectativas. Sus comentarios son invaluable fuente de retroalimentación para nosotros y serán considerados con el máximo cuidado para mejorar nuestros servicios en el futuro.Esperamos sinceramente tener el privilegio de recibirle nuevamente en nuestro hotel y brindarle una experiencia que supere sus expectativas en todos los aspectos.Atentamente,Yaraset Cortorreal,

Dear Winifred,Thank you for your wonderful review! We're thrilled to hear that you found our property to be very safe and our staff to be professional. Ensuring our guests feel secure and well taken care of is of the utmost importance to us. We're also delighted to know that you found your experience to be worth every penny.Your satisfaction is our top priority, and we're grateful for your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards!Yaraset Cortorreal,

Dear Mr. Danis,Thank you for taking the time to leave us a perfect rating! We're delighted to see that your experience with us was excellent. Your satisfaction is our number one priority, and we're pleased to have met your expectations.We look forward to welcoming you again in the future for another equally excellent experience.Best regards!Yaraset Cortorreal,

Estimado Elpidio,¡Nos sentimos muy honrados y agradecidos por su calificación perfecta de 5 sobre 5! Su apoyo y reconocimiento significan mucho para nosotros y son una verdadera inspiración para seguir ofreciendo experiencias excepcionales a nuestros huéspedes.Es un placer saber que su estadía en nuestro hotel cumplió con sus expectativas y que disfrutó de una experiencia satisfactoria en todos los aspectos. Siempre nos esforzamos por brindar un servicio excepcional y comodidades de calidad, y es gratificante saber que lo hemos logrado en su caso.Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro y de seguir siendo su elección preferida de hospedaje.Atentamente,Yaraset Cortorreal,

Dear Mrs. Pierina,Thank you for taking the time to leave a review. Your feedback is invaluable to us.We apologize for any oversight regarding the VIP amenities during your recent stay. It's important to clarify that all our rooms, including both Junior Suites and Suites, are indeed equipped with VIP amenities. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Yaraset Cortorreal

Estimado Sr. Leandro,Agradecemos sinceramente sus amables palabras y el tiempo que se ha tomado para compartir su experiencia con nosotros. Nos complace enormemente saber que disfrutó de su estancia en El Embajador y que nuestro enfoque en la limpieza, el orden, la modernidad y la atención al cliente contribuyeron a hacer de su visita una experiencia memorable. Su satisfacción es nuestra máxima prioridad, y esperamos tener el honor de darle la bienvenida nuevamente en un futuro próximo.Atentamente,Yaraset Cortorreal,

Dear Mr. Efrain,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during the check-in process. Your comments are invaluable to us as they help us identify areas for improvement. Rest assured, we will address this issue with our team to ensure a smoother and more efficient check-in experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Best regards,Yaraset Cortorreal,

Estimada Sra. Angelica,¡Muchísimas gracias por sus amables palabras! Nos alegra enormemente saber que disfrutó de su estancia en El Embajador y que nuestro servicio, trato, habitaciones, comida y seguridad cumplieron con sus expectativas. Su satisfacción es nuestra mayor recompensa y nos motiva a seguir ofreciendo experiencias excepcionales a nuestros huéspedes. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.Atentamente,Yaraset Cortorreal,

Dear Mr. Danny,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your experience at El Embajador and found our amenities to your liking. Providing exceptional service and a memorable stay for our guests is our top priority, and it's wonderful to know that we succeeded in meeting your expectations. Should you have any further inquiries or require assistance during your future visits, please feel free to reach out. We look forward to welcoming you back to El Embajador soon.Warm regards,Yaraset Cortorreal,

Dear Mrs. Jessica,Thank you immensely for taking the time to share your experience with us. We are genuinely pleased to hear that your stay at our hotel exceeded your expectations, particularly in terms of our dedicated staff's service. Your recognition of their efforts is deeply appreciated.It brings us immense joy to learn that you found our accommodations and that you had the opportunity of enjoying some of our delicious tropical mangoes. Your satisfaction is our utmost priority, and we are delighted that we could contribute to making your stay exceptional.We eagerly anticipate the opportunity to welcome you back in the near future for another exceptional experience.Warm regards,Yaraset Cortorreal,

Estimado Sr. Felix, Gracias por compartir su opinión con nosotros. Lamentamos saber que su experiencia no estuvo a la altura de sus expectativas. Nos gustaría tener los detalles de su reserva para que podamos investigar lo sucedido y tomar las medidas necesarias para mejorar nuestros servicios. Su retroalimentación es muy importante para nosotros y queremos asegurarnos de abordar cualquier problema que haya experimentado. No dude en contactarnos.Cordialmente,Yaraset Cortorreal,

Dear Mr. Jean Yves Vladimir,Thank you immensely for your glowing feedback! We are thrilled to hear that your stay at El Embajador exceeded your expectations. It's truly rewarding to know that you consider us one of the best hotels. We strive to provide exceptional service and amenities to ensure our guests have a memorable experience. Your kind words inspire us to continue delivering excellence. We eagerly await the opportunity to welcome you back for another outstanding stay.Warm regards,Yaraset Cortorreal,

Dear Mr. Ashock,Thank you for your kind words! We're thrilled to hear that you found the location perfect and enjoyed the blend of old-world charm with modern amenities. Our team takes pride in maintaining the property to provide a comfortable and memorable experience for our guests. We're glad you appreciated the spaciousness and lush greenery surrounding the property. Your satisfaction is our priority. We look forward to welcoming you back in the future.Warm regards,Yaraset Cortorreal,

Estimado Sr. Enrique,Nos llena de alegría recibir su calificación perfecta y saber que disfrutó de su estadía en nuestro hotel. Nos esforzamos por ofrecer una experiencia excepcional a todos nuestros huéspedes y saber que lo logramos con usted nos motiva aún más. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,Yaraset Cortorreal,

Dear Mr. David,We sincerely appreciate your feedback and are delighted to hear about your exceptional experience during your recent stay with us. At El Embajador we strive to exceed our guests' expectations in every aspect of their visit, and it brings us immense joy to learn that we succeeded in making your stay exceptional.Our dedicated staff members work tirelessly to ensure that every guest receives the highest level of service, and it is gratifying to hear that their efforts contributed to your enjoyment. Your kind words about our room service reaffirm our commitment to delivering excellence in every detail.Our team takes great pride in maintaining impeccably clean and inviting rooms, and we are thrilled that you found them to be relaxing and refreshing. We eagerly anticipate the pleasure of welcoming you back soon. Regards,Yaraset Cortorreal,

Estimado Sr. Alexander,¡Muchas gracias por sus amables palabras! Nos complace enormemente saber que disfrutó de su experiencia con nosotros y que nuestro equipo pudo brindarle un trato excepcional durante su estancia en nuestro hotel. En El Embajador, nos esforzamos por ofrecer un servicio cálido y atento a todos nuestros huéspedes, y es un honor para nosotros saber que cumplimos con sus expectativas.Valoramos sinceramente su opinión y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro. No dude en ponerse en contacto con nosotros si necesita algo más. Será un placer atenderle de nuevo.Saludos cordiales,Yaraset Cortorreal,

Estimada Sra. Daniela,Nos complace enormemente saber que su experiencia en nuestro hotel El Embajador fue excelente. Su satisfacción es nuestra prioridad, y nos alegra saber que todo estuvo a la altura de sus expectativas.Si hay algo más en lo que podamos ayudarle para que su próxima estancia sea igual de agradable, no dude en hacérnoslo saber.Esperamos darle la bienvenida nuevamente pronto.Saludos cordiales,Yaraset Cortorreal,

Estimado Sr. Hamlet,Apreciamos sinceramente su retroalimentación y su calificación de 4 sobre 5. Nos complace saber que su experiencia con nosotros fue positiva en general, y queremos asegurarnos de que cualquier área en la que podamos mejorar sea abordada para futuras mejoras.Si hay aspectos específicos en los que siente que podríamos haber hecho mejor, nos encantaría escuchar sus comentarios. Su opinión es invaluable para nosotros y nos ayuda a garantizar que continuemos brindando un servicio excepcional a todos nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida nuevamente y demostrarle nuestro compromiso con su satisfacción total.Gracias por su visita y por compartir su opinión con nosotros.Atentamente,Yaraset Cortorreal,

Estimada Sra. Ambar,¡Gracias por su calificación perfecta! Nos alegra mucho saber que su experiencia con nosotros fue excelente. Su satisfacción es nuestra prioridad número uno, y nos enorgullece haber cumplido tus expectativas.Esperamos poder darle la bienvenida nuevamente en el futuro para otra experiencia igualmente maravillosa.¡Saludos cordiales!Yaraset Cortorreal,

Dear Mr. Michael,Thank you so much for your glowing review! We are thrilled to hear that your recent stay with us was by far the best hotel experience you've ever had.It's wonderful to know that you found our hotel clean, comfortable, and safe. Providing a welcoming and secure environment for our guests is always our top priority.We're especially delighted that you appreciated the professionalism, politeness, and attentiveness of our staff. We strive to deliver exceptional service to each and every guest, and it's truly rewarding to hear that our efforts have made a positive impression on you.Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay.Warm regards,Yaraset Cortorreal,

Estimado Sr. Rafael,Gracias por su reciente visita a nuestro hotel y por tomar el tiempo para proporcionarnos su valoración. Valoramos sinceramente su honestidad y compromiso con la transparencia al compartir su experiencia con nosotros.Entendemos que otorgar una calificación de 3 sobre 5 implica que aún hay áreas en las que podemos mejorar, y nos tomamos sus comentarios muy en serio, por favor no dude en hacernos saber mas detalles sobre su experiencia. Nos esforzamos continuamente por ofrecer un servicio excepcional.Valoramos profundamente su patrocinio y esperamos tener la oportunidad de servirle nuevamente en el futuro para demostrarle nuestro compromiso con la excelencia.Saludos cordiales,Yaraset Cortorreal,

Estimado Sr. Enmanuel,Gracias por su feedback y por elegir nuestro hotel para su estadía. Nos alegra mucho saber que tuvo una experiencia positiva en general y que planea volver a reservar con nosotros.Tomamos en cuenta su comentario sobre la sonrisa del personal y lo tendremos en consideración. La satisfacción de nuestros huéspedes es nuestra prioridad, y trabajaremos para asegurarnos de que su próxima visita sea aún más placentera.Esperamos darle la bienvenida nuevamente pronto. Si necesita alguna otra cosa, no dude en hacérnoslo saber.Atentamente,Yaraset Cortorreal,

Estimado Sr. Gustavo,Apreciamos sinceramente su calificación perfecta de 5 sobre 5 para nuestro servicio. Su satisfacción es nuestra mayor recompensa y nos enorgullece saber que superamos sus expectativas.Siempre nos esforzamos por brindar el más alto nivel de atención y calidad en cada interacción con nuestros clientes. Si en algún momento necesita asistencia adicional o tiene alguna pregunta, no dude en comunicarse con nosotros. Estamos aquí para servirle.Gracias nuevamente por su confianza en nosotros.Atentamente,Yaraset Cortorreal,

Dear Mr. Ovidio,Thank you very much for your kind words regarding our hotel El Embajador in Santo Domingo. We are thrilled to hear that you consider us one of the best hotels in the area.Providing exceptional service and creating memorable experiences for our guests is always our top priority. We're delighted that you appreciated our efforts and enjoyed your time with us.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,Yaraset Cortorreal,

Estimado Sr. Ricardo,Lamentamos sinceramente cualquier incomodidad que haya experimentado durante su estancia. Su comodidad y seguridad son de suma importancia para nosotros, y tomamos muy en serio sus preocupaciones. Los intentos no autorizados de ingresar a las habitaciones de los huéspedes son absolutamente inaceptables y no están en línea con nuestros estándares de servicio. Investigaremos este asunto a fondo para garantizar que no vuelva a ocurrir en el futuro.Respecto a la confusión con los cargos en su cuenta Visa, entendemos lo frustrante que puede ser y nos disculpamos por cualquier inconveniente que haya causado. Estamos comprometidos a proporcionar procesos de facturación transparentes y comprensibles para nuestros huéspedes, y revisaremos nuestros procedimientos para garantizar una mayor claridad en el futuro.Gracias por hacernos saber estos asuntos, y esperamos tener la oportunidad de darle la bienvenida nuevamente para una experiencia más positiva en el futuro.Atentamente,Yaraset Cortorreal,

Dear Mrs. Luisa,Thank you very much for your glowing review. We are thrilled to hear that your experience with us was exceptional in every respect and that you highly recommend our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. It's our goal to provide each guest with a memorable and flawless stay, and we are pleased to have accomplished that during your visit.We truly appreciate your recommendation and your kind words. Should you ever find yourself in our area again, it would be our pleasure to welcome you back for another outstanding experience at El Embajador, a Royal Hideaway Hotel.Warm regards,Yaraset Cortorreal,

Estimada Sra. Vielka,Le agradecemos sinceramente por su calificación perfecta de 5 sobre 5. Es un honor para nosotros saber que disfrutó de su experiencia en El Embajador.Su satisfacción es nuestra mayor prioridad y nos enorgullece haber cumplido con sus expectativas. Esperamos poder darle la bienvenida nuevamente en el futuro y brindarle otro memorable alojamiento.Atentamente,Yaraset Cortorreal,

Estimada Sra. Magalu,Nos complace enormemente recibir su calificación perfecta y queremos expresarle nuestro más sincero agradecimiento por su confianza en nuestro servicio. Es un honor para nosotros saber que su estadía en nuestro hotel cumplió plenamente con sus expectativas.Estamos comprometidos en brindarle siempre la mejor experiencia posible durante su estancia con nosotros. Como huésped valiosa, su satisfacción es nuestra máxima prioridad, y nos esforzamos constantemente por superar sus expectativas en cada visita.Cordialmente,Yaraset Cortorreal,

Dear Mr. Nixon,We're thrilled to hear that you're enjoying your time here in the Dominican Republic! It's always a pleasure to hear such positive feedback from our guests. As we strive to provide exceptional experiences, your satisfaction is our utmost priority.If there's anything specific you'd like assistance with or if you have any questions about the area, please feel free to reach out. We're here to ensure your stay is nothing short of wonderful.Warm regards,Yaraset Cortorreal,

Estimado Sr. Pablo,Agradecemos sinceramente sus comentarios sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue positiva y que disfrutó de su tiempo con nosotros.Valoramos enormemente su opinión y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Saludos cordiales,Yaraset Cortorreal,

Estimado Sr. Eduardo Alberto, Agradecemos sus amables palabras, nos llena de alegría saber que su experiencia en El Embajador fue excelente. Su satisfacción es nuestra prioridad y es un orgullo saber que logramos cumplir con sus expectativas. Esperamos recibirlo nuevamente pronto y brindarle otra experiencia excepcional. Cordialmente,Yaraset Cortorreal,

Dear Mrs. Coral,Thank you for bringing your concerns to our attention. Your feedback is incredibly important to us, and we have thoroughly investigated the issues you raised to ensure that we address them appropriately.Regarding your check-in experience, we sincerely apologize for any inconvenience you encountered. While our records indicate that your check-in process took approximately 15 minutes, we acknowledge that this timeframe is longer than our usual standards. As a gesture of goodwill, we upgraded your accommodation to an Ambassador Royal Suite as a token of our apology for the delay.Regarding the presence of birds in our parking lot, we appreciate your understanding of our commitment to environmental conservation and the protection of wildlife. Our parrot habitat is a source of pride and honor for us, and we take great care to ensure the well-being of these beautiful birds. We have prominently displayed signs in the parking lot to raise awareness of the presence of the parrot habitat and to remind guests to respect the area. Additionally, our dedicated staff members work diligently to maintain cleanliness in the area and are available to assist with car cleaning upon request. We understand that not everyone may share our enthusiasm for wildlife, and we apologize for any inconvenience caused by their presence.Once again, thank you for sharing your feedback with us. We value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Yaraset Cortorreal,

Dear Mr. Edgar,Thank you so much for your kind words! We're thrilled to hear that you found our hotel to be a wonderful place to stay. Your satisfaction is our top priority, and we're delighted that you had such a positive experience with us.We look forward to welcoming you back for another wonderful stay in the future.Best regards,Yaraset Cortorreal,

Estimada Sra. Dianna,¡Qué alegría recibir una calificación perfecta de 5 sobre 5! Nos complace enormemente saber que su experiencia con nosotros fue excepcional. Nuestro objetivo es siempre brindar un servicio de alta calidad y superar las expectativas de nuestros huéspedes. Agradecemos sinceramente su apoyo y esperamos darle la bienvenida nuevamente en el futuro para otra estadía inolvidable.Atentamente,Yaraset Cortorreal,

Estimado Sr. Juan,¡Gracias por su breve pero elogiosa opinión! Nos alegra enormemente saber que su experiencia fue excelente. Su satisfacción es nuestra mayor recompensa, y esperamos tener el placer de darle la bienvenida nuevamente en el futuro para brindarle otra experiencia excepcional.Atentamente,Yaraset Cortorreal,

Estimada Sra. Fiona,Agradecemos sinceramente su calificación de 4 sobre 5. Su retroalimentación es valiosa para nosotros mientras trabajamos continuamente para mejorar nuestros servicios y experiencias para nuestros huéspedes. Si hay algo específico que podamos hacer para mejorar aún más su experiencia la próxima vez, no dude en hacérnoslo saber. Esperamos tener la oportunidad de recibirle nuevamente y brindarle una experiencia aún mejor en el futuro.Saludos cordiales,Yaraset Cortorreal,

Dear Mr. Barry,Thank you for sharing your positive experience with us! We're thrilled to hear that Yara from our guest services team went above and beyond to ensure you received your upgrade and provided helpful restaurant suggestions and driving directions. Providing outstanding service is our top priority, and we're delighted that Yara was able to enhance your stay.We truly appreciate your kind words and hope to welcome you back for another memorable experience soon.Best regards,Yaraset Cortorreal,