We booked Sophia โLuxuryโ Suites expecting a premium experience in Santorini, but were met with poor communication, substandard accommodations, and shockingly rude service.
From the start, the receptionist, Maria, was cold, dismissive, and visibly impatient. Other staff spoke no English, so we had to rely on Google Translate for even basic requestsโa frustrating challenge at a hotel claiming to be high-end.
The room, described as โluxury,โ smelled of mildew, was not well cleaned, and lacked attention to detail. It fell far short of the standard expected at this price point.
We tried to enjoy the sunset from the spa, which does offer a beautiful view, and ordered dinner. The steak was nearly impossible to chewโbut we let it slide. No need to let a tough meal ruin a beautiful evening.
Unfortunately, the spa water was cold. When we asked if it could be warmed, we were told it could only reach 25ยฐCโwith no explanation. Later, when the air turned colder, another staff member told usโvia Google Translateโit wasnโt his responsibility.
Wrapped in towels, we went to the office, only to be met with hostility. Maria kept interrupting and cited a vague website line about 27ยฐC โfor guest comfort.โ If itโs cold, how is that comfortable?
When we asked to speak with a manager, she became combative immediately and yelled over us. When we raised our voices just to be heard, Maria shouted โGet out!โ and threatened to call the policeโfor simply asking for help.
Never again