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Chitose Airport Hotel

3.0 star property
A convenient airport retreat where travelers can recharge with spa treatments, enjoy a good meal, and prepare for their journey ahead

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Chitose Airport Hotel eases travel with its airport proximity and free shuttle. Guests enjoy practical amenities like dry cleaning, restaurant dining, and in-room WiFi. The spa offers a perfect chance to decompress between flights.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

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About this property

Chitose Airport Hotel

  • Hotel near the airport
  • Consider a stay at Chitose Airport Hotel and take advantage of a free roundtrip airport shuttle, dry cleaning/laundry services, and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self parking
    • Buffet breakfast (surcharge), a TV in the lobby, and a computer station
    • A 24-hour front desk, a banquet hall, and coffee/tea in the lobby
  • Room features
  • All 89 rooms offer comforts such as air conditioning and bathrobes, as well as perks like free WiFi.
  • Extra amenities include:
    • Bathrooms with deep soaking tubs and toilets with electronic bidets
    • Refrigerators, electric kettles, and heating

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1400 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Chitose Airport Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Chitose Airport Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Chitose Airport Hotel?

Check-out is at 10 AM.

Does Chitose Airport Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 6:30 AM–10:00 AM at scheduled times.

Where is Chitose Airport Hotel located?

Situated near the airport, this hotel is within 1 mi (2 km) of Chitose Salmon Aquarium and Aoba Park. Chitose Inter Golf Club is 1.6 mi (2.6 km) away. Chitose Station is 5 minutes by foot.

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Reviews

Reviews

7.8

Good

7.6

Cleanliness

7.8

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 117 out of 472 reviews
Rating 8 - Good. 196 out of 472 reviews
Rating 6 - Okay. 127 out of 472 reviews
Rating 4 - Poor. 22 out of 472 reviews
Rating 2 - Terrible. 10 out of 472 reviews

Reviews

Verified

10/10 Excellent

judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming to guests.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Arthorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location.
Stayed 1 night in Jan 2023
Verified

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Comfortable beds and clean room.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Yui Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to shop
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Feb 2025
Verified

8/10 Good

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
onset near by
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chitose Hotel

Hotel was not at the airport. We have to take the train because they didn’t have shuttle .
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Keiko

Liked: Staff & service
The room was smaller than photos and the bethroom was an extremely compact.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Cori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a non-smoking room, they checked us in confirming it was a non-smoking room but gave us a smoking room. When we asked for a different room they giggled and said they had no more non-smoking rooms. This was not an error and not disclosed up front. If it was disclosed up front we would not have been as disappointed and would have considered changing hotels after experiencing the room. The price and experience/comfort did not meet expectations.
Stayed 1 night in Feb 2025
Verified

4/10 Poor

makoto

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
近くのホテルの入浴施設を使えたり、空港送りのサービスがあり助かりましたが、ホテルの施設の老朽化が進んでおります。 ウォシュレットが壊れてたり、所々のジュータンが汚れてました。また、スリッパは使い捨てが良いです。
Stayed 1 night in Feb 2026
Verified

8/10 Good

MIYUKI

Liked: Cleanliness, amenities, property conditions & facilities
スタッフの方はとても親戚でした
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

ATSUSHI

Disliked: Staff & service, amenities, property conditions & facilities
施設が古く、トイレも非常に小さくて使いづらい。また、室内灯のスイッチがドア付近にしかなく、ベッドから操作できない。 禁煙室なのにタバコの臭いが抜けていなくて不快。暖房器具はあるが、エアコンがなく、暑い部屋が冷やせない。 エレベーター横に貸出用のまくら、毛布置き場があったが、全て出払っていてなにもなかった。 宿泊料に見合わないホテルでした。
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Junji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックアウト時の空港送迎がありがたいです。
Stayed 1 night in Apr 2025
Verified

8/10 Good

Shinpei

Liked: Cleanliness, staff & service, property conditions & facilities
ここのフロントスタッフはとても気持ちの良い接客をしてくれて、気持ちが良かった。そのスタッフにホテル1階の居酒屋を案内されたが、期待を大幅に上回る素晴らしいお店であった。一つだけ残念なのが、翌朝のバスの運転手が、女性には必要以上に親密に接するのに対して、男性には極めて不遜な態度で応じる人物であった。他が良かっただけに、非常に残念。
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Verified traveler

ユニットバスの天井が低くてシャワー時にずっと頭が天井に当たってた。 天井まで2m必要！
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Junichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅チカ。 空港へね無料送迎バスあり
Stayed 1 night in May 2024
Verified

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が、広くてのびのびできた。 部屋の狭いユニットバスに入ったあと、近くのホテルの大浴場のチケットがあるとのパンフレットに気が付き、フロントに確かめたら、徒歩１分で手ぶらで行けるとのこと。チェックインの際に教えてくれてたらと思いながらも、着替えて大浴場へ向う。とてもいいサービスだった。
Stayed 1 night in May 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

立地が良い

駅から近く道路の反対にコンビニもあって便利な立地でした。
Stayed 1 night in May 2023
Verified

6/10 Okay

Hisanori

駅から近いがホテルの建物は古い。
Stayed 2 nights in Mar 2023
Verified

8/10 Good

asuka

Liked: Cleanliness, staff & service, amenities
とにかく駅から近くて了解しやすい。
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

対応が早くて良かった

最初間違えて喫煙部屋をとってしまいましたが、電話ですぐに対応してくれました 禁煙の部屋だったので匂いもなく快適でした
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く、また夜遅い到着にもきちんと対応してくれました。空港に近く送迎バスもあるので朝早い飛行機に乗る時に便利です。
Stayed 1 night in Oct 2022
Verified

8/10 Good

Kazuyuki

Liked: Cleanliness, property conditions & facilities
今回は3連泊させていただきました。ゆっくりと滞在出来てとても良かったです！！
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Takase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新千歳空港までのシャトルバスが運行しているのは助かった。
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Daisuke

Disliked: Cleanliness, property conditions & facilities
エレベーターの音がうるさい
Stayed 1 night in Sep 2022