“I booked this room through Expedia and was disappointed to be allocated, once again, a room furthest from reception. While the room was clean and well equipped, it appeared to be configured as an accessible room. Although I appreciate the importance of accessible accommodation, some facilities were difficult to use because the instructions did not clearly reflect the room's layout and features.
As a result, we were unable to make full use of some of the facilities we had paid for. When we...
“I booked this room through Expedia and was disappointed to be allocated, once again, a room furthest from reception. While the room was clean and well equipped, it appeared to be configured as an accessible room. Although I appreciate the importance of accessible accommodation, some facilities were difficult to use because the instructions did not clearly reflect the room's layout and features.
As a result, we were unable to make full use of some of the facilities we had paid for. When we...
John