2/10 - 너무 별로예요
Danbee
2025년 8월 18일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Good facilities ruined by unprofessional staff
I stayed two nights at Executive Hotel Pacific Seattle in mid-August. The check-in was smooth, the room was clean and comfortable, and the bed was excellent. Aside from the lack of a bathroom ventilation fan, the facilities were fine.
Sadly, my stay was ruined by the conduct of a female front desk staff member working the night of August 12 into the early morning of August 13. When I politely asked for fresh towels around 11:30 PM, she reacted with irritation, falsely claimed it would cost $40, and spoke dismissively. Towels were promised but never delivered, and I waited nearly 40 minutes before reusing a damp towel.
Later, when I reported a broken hair dryer, a male staff member tried to help and asked me to wait. While I sat in the lobby, the same female staff member returned from outside. She clearly knew why I was waiting — I even overheard the male staff asking her via radio — yet she ignored me, warmly assisted other guests, and tried to walk away without an update. After more than 15 minutes, I asked again, and she only said she could not guarantee anything and that I should keep waiting.
I communicated clearly, never struggled with English, and gave no reason for such hostility. The difference between how she treated me and other guests left me humiliated. Although another staff member eventually helped, this unprofessional behavior outweighed the positives. Until management ensures respect for all guests, I cannot recommend this hotel.
Danbee
2025년 8월에 2박 숙박함
