Search Hostels in Seeduwa - Katunayake

"I was disappointed with the poor service at the buffet. It’s not about the food. The service staff were not welcoming at all. I paid for half board. The first night of the buffet, we had two cokes besides our normal food. While we were about to leave, the head waiter very loudly that all can hear, called us and said we need to pay for the cokes we consumed. I try to apologize to him. But, he turned away from us. That is vey insulting. For 1200/- you would embarrass us like that in front of all of the guest and staff. From that time forward we did not go to the already buffet at all. I had very high hopes for this hotel, since this is one of the oldest and renowned hotel in Colombo. But, the service staff need more coaching in customer engagement and it needs to start from top down. You lost two customers."

"The staff was really great. The rooms are ok for the price. Breakfast was decent. The Punjab restaurant outside was fantastic."

"Friendly staff, good room, pool and airport pickup service"

"The rooms were nice and clean. The pool had an amazing view and nice poolside food and beverages. The breakfast buffet was great with lots of variety and the view was calming. "

"It was great"

"We stayed here a second time only because it’s close to the airport, but unfortunately had the same issues again. The air conditioning wasn’t working, and the staff were not helpful, so we didn’t bother reporting it this time. During our previous stay, we were moved rooms due to AC issues, but were then woken early by loud music, and nothing was properly resolved. We also found one of the night staff members quite rude and unhelpful. We received conflicting information about airport transfer, and he refused to assist, even interrupting another staff member who was trying to help. Overall, very disappointing. As paying guests, we expect a comfortable stay, especially after a long journey."

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"Good"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"