검증된 이용 후기
2/10 - 너무 별로예요
실제 이용하신 고객
2024년 1월 8일
좋아요: 청결 상태, 객실의 편안함
별로예요: 소통
Change the Manager
We cannot fault the apartment - it had all we needed.
However, the manager, Esperanza was absolutely rude, disrespectful and really doesn't care about her clients.
We had a problem with getting into the apartment late at night & while we were told we could contact her at any time (and to be fair, a manager should be available) she would have let us sit all night outside our apartment before even trying to help. She put the phone down when we tried to call & then told us to solve it ourselves as it was our problem. I begged her to help (by this time it was 2am) & explained that we didn't know Seville & couldn't speak Spanish but she ignored all messages & to this day, hasn't asked us whether we managed to open our apartment door & get in!!
In my opinion, this person should NEVER be allowed to look after anyone as she just does not care about her guests!!!
실제 이용하신 고객
2023년 12월에 4박 숙박함